Luxor Hotel reviews and complaints
Stay away from the Luxor Hotel!!!
My girlfriend and I ate at the More Buffet inside the Luxor. She became violently ill causing her to end up in an urgent care for treatment. She was deydrated, dizzy, and could not stand up on her own. We had out of pocket expenses related to her medical treatment. We returned to the hotel and filed a report with their security so that we could seek reimbursement for our expenses. The hotels risk management department would not reimburse us for our medical expenses at all. The diagnosis from the Dr. at the urgent care was "food poisoning after eating at buffet". The risk manager we spoke to was rude and told us that if we wanted to seek reimbursement we would have to contact him with an attorney. We asked him for the corporate office contact information so that we could go to a higher authority. He refused to give us the corporate contact information and again said that we would have to contact him with an attorney. He was rude and completely uncaring and unhelpful with our situation. We stayed at the Luxor for a total of 4 nights and spent a lot of money at their facility only to be treated like this in the end. We are in the process of getting an attorney, but just wanted everyone to know to stay away from the Luxor!
Country of complaint: United States
Bad service
Be aware that MANY Las Vegas hotels may be offering low rates due to the economic crisis, BUT they have hidden DAILY 'RESORT FEES' which totally defeats the purpose of having low rates at their hotels! For example at Luxor I was charged $15.00 a day in addition to my nightly rates! Now it may not seem like a lot of money, but when you stay at the hotel for 2, 3, even 4 days all those fees start adding up! And what are these 'RESORT FEES', well it turns out they're charging you extra for all the ammenities that should already be covered in the original price you paid! You're actually paying $15.00 each night for the privilege of having two 8 ounce bottles of water, the little soaps and shampoos in your bathroom, internet access (which they claim is free in their in-room advertisements), towels, air conditioning, access to the pool (which is closed all winter long anyways), gym privileges (which most people don't use at all!)!
This is outrageously ridiculous and furthermore the hotels who participate in this travesty, which is almost all of them, do not post these RESORT FEES in their advertisements, it's just foisted upon you at the time of check-in! So be aware that you will be paying anywhere from $15.00 and up in addition to your quoted price per night!
In my common sense opinion, I believe Las Vegas hotels should stick to their low prices and do away with these hidden RESORT FEES!
Company Business Name: Luxor Hotel
Country of complaint: United States
The complaint has been investigated and resolved to the customer’s satisfaction.
Dr. Terry Dubrow showed team in CA con abt Luxor in Vegas VICI PROPERTIES 1 LLC manager, United States flag HARRAH'S JOLIET LANDCO LLC (Illinois (US), 23 May 2017- )
VICI PROPERTIES 1 LLC member, United States flag HORSESHOE BOSSIER CITY PROP LLC (Louisiana (US), 24 Jan 2017- )
VICI PROPERTIES 1 LLC member, United States flag HARRAH'S BOSSIER CITY LLC (Louisiana (US), 10 Feb 2017- )
VICI PROPERTIES 1 LLC member, United States flag branch HORSESHOE TUNICA LLC (Arkansas (US), 11 Sep 2017- )
VICI PROPERTIES 1 LLC manager, United States flag HARRAH'S METROPOLIS LLC (Illinois (US), 23 May 2017- )
VICI PROPERTIES 1 LLC member, United States flag branch MOUNTAINEER CRR LLC (West Virginia (US), 4 Dec 2019- )
VICI PROPERTIES 1 LLC member, United States flag branch HARRAH'S NEW ORLEANS LLC (Louisiana (US), 15 Jul 2020- )
inactive VICI PROPERTIES 1 LLC United States flag inactive branch HARVEY'S LAKE TAHOE LLC (California (US), 7 Sep 2017- 1 May 2025)
VICI PROPERTIES 2 GP LLC general partner, United States flag branch VICI PROPERTIES 2 L.P. (Massachusetts (US), 27 Oct 2021- )
VICI PROPERTIES GP LLC genpart, United States flag branch VICI PROPERTIES L.P. (Nevada (US), 18 Sep 2017- )
inactive VICI PROPERTIES GP LLC United States flag branch VICI PROPERTIES L.P. (California (US), 24 Feb 2021- )
VICI PROPERTIES GP LLC general partner, United States flag branch VICI PROPERTIES L.P. (California (US), 24 Feb 2021- )
VICI PROPERTIES INC general partner, United States flag branch VICI PROPERTIES LP OF NEVADA (Louisiana (US), 18 Sep 2017- )
VICI PROPERTIES L.P manager, United States flag VICI PROPERTIES 1 LLC (Illinois (US), 20 Mar 2017- )
VICI Properties 1 LLC member, United States flag branch CAESARS SOUTHERN INDIANA PROPCO LLC (Indiana (US), 26 May 2017- )
VICI Properties 1 LLC member, United States flag branch HARRAH'S RENO LLC (Nevada (US), 24 May 2017- )
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VICI Properties 1 LLC member, United States flag branch CPLV PROPERTY OWNER LLC (Nevada (US), 2 Jun 2017- )
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VICI Properties 1 LLC member, United States flag branch HARVEY'S LAKE TAHOE LLC (Nevada (US), 23 May 2017- )
VICI Properties 1 LLC member, United States flag branch BLUEGRASS DOWNS PROPERTY OWNER LLC (Kentucky (US), 5 Jun 2017- )
VICI Properties 1 LLC member, United States flag branch MISCELLANEOUS LAND LLC (Kentucky (US), 12 Sep 2017- )
VICI Properties 1 LLC member, United States flag branch Grand Biloxi LLC (Mississippi (US), 30 May 2017- )
VICI Properties 1 LLC member, United States flag branch Gulfport LLC (Mississippi (US), 13 Sep 2017- )
VICI Properties 1 LLC member, United States flag branch MGM GROWTH PROPERTIES LLC (Nevada (US), 4 Nov 2015- )
VICI Properties 1 LLC member, United States flag branch HARRAH'S LAKE TAHOE LLC (Nevada (US), 23 May 2017- )
VICI Properties 1 LLC member, United States flag branch VEGAS DEVELOPMENT LLC (Nevada (US), 23 May 2017- )
VICI Properties 1 LLC member, United States flag branch New Tunica Roadhouse LLC (Mississippi (US), 30 May 2017- )
inactive VICI Properties 1 LLC manager, United States flag inactive branch HARVEY'S LAKE TAHOE LLC (California (US), 7 Sep 2017- 1 May 2025
VICI Properties 1 LLC member, United States flag branch New Tunica Roadhouse LLC (Mississippi (US), 30 May 2017-
Our first stay our room was broken into. What is odd is that the door was not damaged so we suspect it was a hotel employee. My wallet was stolen and my friends purse. The thiefs ordered merchandise from best buy. We were able to cancel the order. We lost $200 dollars cash and a $400 concert ticket. When we reported what happened we were told by the manager there was nothing he could do and to file a complaint. What kind of people do they have working there?!
I think it would be helpful if you file a consumer complaint with your state attorney general's office. It's a simple online form that has always been effective in my experience. I hope you get this resolved!