Luminess Air — mothers day ultimate gift - medium
Received the Mothers Day Ultimate Gift on Saturday 5/20 which was ordered on 5/11. So excited to try it; plugged it in and nothing happened. Had to wait until Monday 5/21 to call and tell them. I asked for 2 day air shipping, but oh no they can't do that; I have to wait for 5-10 days, then I need to ship the defective one back with my own money. They said they would reimburse me. Not sure about that.
Also, the price was $149 as advertised on the website, but when I see my credit card charge, they charged me $149.00, another charge for $8.94, then another charge for $1.00. I agreed to the $149.00 only with free shipping. Guess I paid for shipping a well. Seems like if they really want satisfied customers they would send a unit that actually works and if it didn't it should be their responsibility to express you out a new one and pay for the defective one to be returned.
My 30 day trial is just ticking away since it starts from the date your order.
My order #[protected]
They should at least send a call tag for the defective one, reset my 30-day trial start date to when I receive a working replacement and reimburse me for the 9.94 extra they charged me for which I did not agree to. The total amount showing on the email confirmation right after I made the purchase says $149.00 and no other charges (copy attached).