Lumens
Reviews and Complaints

I gotta say, if you're thinking about ordering from Lumens, you might wanna think twice. I mean, I placed an order online and it took them like two whole weeks just to pay attention to it. And don't even get me started on their customer service - it's like they don't even care about their customers. I don't know how they stay in business, to be honest.

If you're in Guadalajara, you're better off going to La Bauhaus, which is right nearby. Seriously, I wouldn't recommend doing business with Lumens under any circumstances. I'd give them one star, but honestly, that's being too generous. I'm never ordering from them again, that's for sure. And good luck trying to get someone to answer your emails or phone calls - it's like they're avoiding you on purpose.

I recently had an experience with Lumens that left me feeling disappointed. I had ordered a lamp that was listed as "in stock" on their website and paid the full price for it. However, after waiting patiently for three days, I noticed that my order had not yet been shipped. In the meantime, I decided to shop around and found a cheaper price for the same lamp elsewhere. I then requested a price match from Lumens, which I was informed was their policy.

To my surprise, on the same day that I requested the price match, I received an email from Lumens stating that my order had been cancelled due to the item being discontinued by the manufacturer. I was left feeling frustrated and confused, especially since I had already paid for the item. I immediately contacted an online agent to inquire about the cancellation, but the conversation was abruptly ended when I questioned why my order had been cancelled.

Despite this unfortunate experience, I was able to find the exact same lamp from a different company for an even cheaper price. The order has already been shipped and is on its way to me. While I appreciate Lumens' policy of price matching, I was disappointed by the lack of communication and customer service in this situation. I am still waiting for a refund for my cancelled order, which has added to my frustration.

Overall, I hope that Lumens can improve their communication and customer service in the future to prevent similar situations from occurring. While I may consider shopping with them again in the future, this experience has left me hesitant to do so.

This company ain't trustworthy, let me tell ya! I ordered two pendant lights from Lumens.com on November 2nd, and they told me it would ship in 3-5 days. Now, this was real important since I was having 22 people over for Thanksgiving and I wanted to make sure everything was perfect. I even offered to pay $50 for 2-day shipping to make sure it arrived on time. But then, on November 9th, I got an email saying it wouldn't ship until November 16th! I was real mad, so I called Lumens.com to get some answers. But all they told me was that they're just a third party reseller and when orders ship ain't their problem. Can you believe that? And when I asked them to at least pay for the 2-day shipping, they said it ain't their "policy" to do that. If they don't care about customer service, why should we do business with them? I ain't never gonna buy from them again, and if you want a company that's got your back, you better go somewhere else!

I had a really bad experience with Lumens. I bought a fancy chandelier for $1300 and it was a total disaster. It came all the way from Spain and took three whole months to arrive. When it finally got here, I was so excited to have it installed in my dining room. But then, the worst thing happened - it didn't work! I tried everything to get it to light up, but nothing worked. I even had two electricians come over to try and fix it, but they couldn't figure it out either. I went to several lighting stores and did a lot of online research, but still no luck.

To make matters worse, the customer service at Lumens was terrible. I tried to get in touch with the sales rep who sold me the chandelier, but he stopped taking my calls and didn't answer my emails. I was so frustrated and disappointed. I had a dark dining room for six whole months!

Finally, after nine months of trying to get the chandelier to work, I gave up and bought a new one from Restoration Hardware. It was a little more expensive, but it works perfectly and looks even better than the one from Lumens.

I don't know what's going on with Lumens, but they really need to step up their game when it comes to customer service. It's a shame, because they have some really nice products. But if they can't stand behind their products and help their customers when something goes wrong, then they don't deserve anyone's business.

I've seen a lot of negative reviews of Lumens online, and I think the Better Business Bureau should definitely get involved. It's not fair to customers to spend so much money on a product and then get no help when something goes wrong.

My experience with Lumens has been nothing short of terrible. I purchased a smart ceiling fan for my new build last December, but upon installation, the fan did not work. I reached out to Lumens multiple times via phone and email, but to no avail. It wasn't until last week that I was finally told I could get a refund due to the fan being defective. I was relieved that the issue was finally resolved, or so I thought.

Today, I received a call from Lumens telling me that a refund was not possible due to the length of time that has elapsed since my purchase. Instead, they offered me a replacement. This was frustrating, as I had already paid a contractor who couldn't wait weeks for Lumens to provide a solution. In the end, I had to purchase another fan.

What's even more frustrating is that the fan was under warranty for a replacement, so why wasn't a refund possible for a defective product? It's mind-boggling. I've spent thousands of dollars with Lumens over the past few years on two major house projects, but this experience has taught me a valuable lesson. I will never buy from this company again.

Overall, my experience with Lumens has been a complete disaster. Their customer service is non-existent, and their policies are confusing and frustrating. If you're considering buying from Lumens, I would strongly advise against it. Save yourself the headache and go elsewhere.

I had a really bad experience with Lumens. I placed an order online, but then I changed my mind and called them within two minutes to cancel it. The person on the phone told me that the order hadn't gone through yet and that I needed to call back in an hour to cancel it. So I did. I talked to someone else who said she cancelled the order for me.

But the next day, I got an email saying that my order had been delivered! I was so confused and upset. I called Lumens again and told them that I had cancelled the order and that it never should have been delivered. But the sales person I talked to said that she had no record of my calls and that it would cost me money to send the items back. She even yelled at me on the phone!

I asked to talk to a supervisor, but I was put on hold twice and never transferred. I was so frustrated and angry. I would never use Lumens again. Their service was terrible and they didn't even try to help me fix the problem. It was the worst experience I've ever had with an online store.

I recently made a purchase on Lumens.com for two fans, but soon realized that I only needed one without a light. I tried to reach out to their customer service through chat, but unfortunately, no one was available to assist me. Feeling frustrated, I decided to call them on Monday morning when they opened. However, I was disappointed to learn that once an order is placed, it cannot be changed. I was also told that I could not return the fan, which was quite concerning given that Lumens claims to have easy returns and a customer-centric approach.

To make matters worse, my order was quite expensive, totaling $1300. Feeling cheated and scammed, I immediately contacted my credit card company to report the issue. I have decided to turn the package away and will never do business with Lumens again. It's a shame because I have purchased lighting from them in the past, but this experience has left a sour taste in my mouth.

It's frustrating to see that Lumens is not living up to their promises of easy returns and customer-centric service. It's also disappointing to learn that the products are made in China, which may explain the poor quality of customer service. Overall, I would not recommend Lumens to anyone looking for quality lighting products and reliable customer service.

This company is not good at all. They are very bad at their job and their service is terrible. We ordered a desk on July 21st, but it didn't get shipped until August 5th. We were supposed to get it today, but they messed up and sent it to Portland, OR instead of Chicago, IL. Can you believe that? They can't even read the shipping address correctly. Now, we won't get our desk until late next week. This is so frustrating and inconvenient. We will never buy from them again.

We received an email from their customer service, and it didn't make us feel any better. They just apologized for the delay and said that the shipment was delayed and won't arrive until late next week. They didn't even offer any compensation for their mistake. This is unacceptable.

We advise everyone to stay away from Lumens. They are not reliable and their service is terrible. Don't waste your time and money on them. Find a better company that actually cares about their customers and can do their job properly.

I recently made a purchase from Lumens, ordering two chairs and cushions. I was excited to receive my order and scheduled for it to be delivered today between 9:00am and 1:00pm. However, I was extremely disappointed when my order was not delivered during the time frame requested. Lumens claimed that the driver tried to call me, but I know for a fact that this is not true because my phone was right beside me all day and I did not receive any missed calls.

To make matters worse, I am currently on vacation out of the country and cannot call Lumens' toll-free customer service phone number to speak with them about my issue. I contacted Lumens through their chat service and explained that I needed a non-toll-free number to call them, but they told me that they do not have any non-toll-free numbers available. This is a load of BS, and I am now unable to contact them until I return to the US.

I am extremely dissatisfied with Lumens and will never purchase from this site again. I have lost all trust in this company, and I am worried that my chairs and cushions may be damaged when they are finally delivered. I also sent a message earlier today to complain about my delivery issue, but nobody from Lumens has contacted me yet, either by phone or email. This is a clear indication of their horrible customer service.

Overall, I would not recommend Lumens to anyone. Their lack of communication and poor customer service has left me feeling frustrated and disappointed. I hope that they can improve their services in the future, but until then, I will be taking my business elsewhere.

I recently made a purchase from Lumens, ordering two lamps on the same day. Due to the ongoing pandemic, I was informed that there may be some delays in delivery. One of the lamps arrived within a reasonable amount of time and I was able to assemble it without any issues. It looks great and adds a nice touch to my home decor.

However, the other lamp took a whopping 6 months to finally arrive. When I opened the package, I was disappointed to find that it was missing the template necessary to hang it from the ceiling correctly. I immediately called customer service to report the issue and was met with a less than helpful representative. She quickly suggested that I reach out to the manufacturer to deal with the issue. I was taken aback by this response and reminded her that I had purchased the lamp from Lumens, not the manufacturer. That's why they have a customer service group, right?

Unfortunately, the representative could barely give me any reason or help. She seemed disinterested in my problem and didn't seem to care about my frustration. I asked if she could at least email me the dimensions so that I could build the template myself, but it was like speaking Chinese to her. Overall, I was extremely disappointed with the service I received from Lumens. It was terrible and not helpful at all.

If you're considering buying lamps from Lumens, I would caution you to be careful. If you're buying a simple lamp that doesn't require any assistance, then you should be fine. However, if you're buying a lamp that may require some help, make sure that it has all the parts and that it's simple to assemble. Otherwise, you may end up like me, frustrated and disappointed with the service you receive.

I ordered a light fixtured from Lumens and had to follow-up several times to see if it had shipped; I was told the tracking number provided was incorrect so they provided a new tracking number and finally receive the item on 5.20.2020. I immediately knew by the box it was too small the dimensions were smaller than what was listed on the website. I closed the box and got on the phone with customer service and indicated that I needed a return label to return the light fixture. I indicated over the phone that they need to check their dimensions. I was informed on the recorded line that I would be sent the return label, in which I received the next day. I taped the box back up and returned the item with the label provided at the UPS Store who provided a receipt of the items I was returning. Today, I received an email from Lumens stating that I sent them the packaging for *** "rug". This is untrue, as the rug from *** was returned the same day and received and my account has been credited (receipt attached). I am filing this complaint as Lumens is fraudently keeping my funds and using the excuse of the item not meeting their expectations (not sure why not it never left the box or was used, same wrapping it came in). I did not even take the light out the box because I already knew it was too small, and immediately called customer services within moments of receiving the package delivered to my door. I waited online over 30minutes, I also spoke with someone on the chat too. I want my $169.10 refund as the package was returned properly, and per the standards of this company, not even removed out the box. I have all tracking receipts and working with UPS for recorded footage along with the supported documentation I already have. I will be filing with the Attorney General next. I have already filed with FTC. I want my refund for a product that did not even meet the expectations of your website dimensions.