Lume Deodorant’s earns a 1.0-star rating from 1 reviews and 113 complaints, showing that the majority of customers are dissatisfied with odor control experience.
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Lume Deodorant
I want to return my deodorant but it keeps telling me it is not my order # when it is ! I do not like the smell it smells like throw up to me Can I just mail it back to your address ?
Desired outcome: Money back
Commercials
Lume Commercials should be 'banned' permanently and removed! What kind of Deviant Moran would approve sexual content talking about "Vaginas, Butts Cracks, Testicles, and Balls. This is shockingly explicit inappropriate content to be televised. Many people feel that it is wrong for kids to listen to explicit music; and yet television approves disgusting explicit commercials like "LUME" using such sex profanities, many are being imprisoned for watching porn, treated like animals, when released cannot seek employment, constantly being monitored, must report offenders, some are being shot and killed.
"LUME" you are coaching, and teaching our younger generation disgusting, vulgar, explicit, and offensive references to sex body odors; rude for the gratification of marketing and sales of your product!
I am in shock and offend by your values; where are your morals. I have decided to report, seek help from others in signing petitions to the highest of courts, White House Representatives, and Presidency to "Ban" your "LUME" Commercials'
Who performs the stink test anyway? For God's sake get rid of this woman in her dingy wife beater and her commercials off the air.. They are disgusting and offensive to women. Eat some yogurt a few times a weeks, take a shower, and you won't have vaginal issues.
Every time I see the ad where she wants to put lume between butt cheeks, it nauseates me. I’ve seen only two different ads, both with her greasy face, unkempt hair and her putrid crotch-talk and both of them make me sick and scream at the TV. In this case negative attention ISN’T good for sales just because people are talking about it. All you’re doing is turning people off to ever going near this or ANY future products you might pitch to the public. Creepy, sickening and GROSS.
lume is offenseive disgusting, imbarrassing. this commercial must be banned now. this women neefs help. ztick to your powder and democrats. use pure corn starch powder for the same aireas it does the same job.
The Lume commercial is disgusting and the "doctor" hawking this horrible rubbish should lose her license, however, corn starch is not a viable alternative. Neither corn starch nor baking soda are recommended for the vaginal area (by reliable sources, anyway). Talcum powder has been linked to ovarian cancer, as well. If vaginal odor is abnormal in any way, a medical provider should be consulted (but stay away from the Lume quack!)
This commercial is intentional leftist propaganda, derived from what is actually a very small minority of the population that believe it is not only acceptable - but important to force this type of language and conceptual imagery into everyone's homes - because this segment believe the following lie: Exemplifying class, modesty, and self-control is directly correlated to being ignorant of one's biological functions.
tbis women says she's a gynecologist? a good gynecologist would never come on tv to do a commercial so offensive. this is disgusting i have to turn my channel. your no gynecologist lady! your sick! you need help now! get off tv! i stick to my deodorant. they already have spray mist for those same areas to rid the oders. there in medical surgical supply stores and in hospitals and nursing homes.
These commercials are offensive and embarrassing!
I TURN THE CHANNEL!
The Lume commercials are on my list of the top 10 most offensive, most annoying commercials on the television circuit. I can only hope that their sales are so bad that they go bankrupt.
It is an uncomfortable commercial to watch. It’s embarrassing in front of other viewers in the room. It’s Just inappropriate. Children shouldn’t see this. The verbiage is distasteful.
This commercial is disgusting and makes me cringe…take it off sir.i am sick of seeing it constantly
Is this unbelievably offensive commercial saying that crotch-sniffing a profession? To provide the cited ‘statistics’, who does the actual ‘research’? Is Dr. Shannon wearing a wife-beater?
I hate this commercial! It makes me angry every time it comes on. If this woman doesn't like the way people smell, then perhaps she should find a career where she doesn't have her face jammed up in people"s private parts. She's repulsive as well.
We are so grossed out by the commercial. even my husband said its so vulgar and what does this teach our next generation to speak like. Utterly gross.
Commercial
Your commercial is the most disgusting and offensive to all women! How in the world could you conjure up such a humiliating offense towards all women...What you intended to get attention, absolutely got the wrong kind of attention, and you should be ashamed to have aired this. Have a little Finess and remove it...Especially the word Stinky, and holding feet in the air suggesting, all body parts stink! Very Poor Taste and decision, What, is Wrong with your Company? You need to take it Down ASAP. A Very Bad Image to Project, in the name of Trending...Worse than Appalling!
Desired outcome: Remove that Commercial
I’m appalled and offended that you can’t find humor in the commercials! And there are also men depicted in them too! Not only women.
I agree it’s appalling. I will not ever order this product. So sad that women’s bodies are always on the block for selling anything and everything. Just sad.
I totally agree on the disgust of this commercial..
It's always focused on women no less.
Take it the hell down...so appalling!
My God I change the channel when it comes on ..drop this [censored]..
That 1950's blowback abuse of women "stinky crevices" propaganda
Ads like this are the direct cause - yes, it's been proven - of bulimia, life-long self-esteem problems, and relationships between men and women becoming less and less based on reality and more and more on dysfunctional, harmful expectations and behaviors.
This ad is a direct attack on women and our self-esteem - and if you think I'm overreacting, I'm not and here's why:
We women put up with all kinds of overt garbage in advertising. Anyone who isn't sure about this - or thinks it was all over after the 1950's - watch this video: https://vimeo.com/142100425 - called Killing Us Softly 4, about how the subconscious of women - of children, of men, of everyone! - is hijacked by noxious messages like the one in this frankly horrific ad.
Calling women's vaginas "stinky crevices" is not only revolting and insulting but it's completely incorrect! Vaginas are self-cleaning, thanks. When are you going to put out ads about men's stinky penises? I mean, the whole thing is absolutely all about creating an unnecessary need and then meeting it. But in the process, people are harmed psychologically and mentally and socially.
The whole thing is offensive and horrific and I'm particularly blown away that this product and this advertising was done by a woman! Take this incredible CRAP off of the air. This is ABUSIVE to the greater social good and directly harmful to women AND men.
Desired outcome: Take this off the air immediately in honor of the greater good for women of ALL ages!
Women stinking, women defecating and women protecting their vaginal “heath” through useless unrefrigerated probiotics. The ads are abusive and reek of female perpetuated misogyny. I can’t imagine these commercials offering anything more illuminating than experiencing a dry heave.
I imagine the women behind these ads as once the odd girl out in high school, who walked the halls alone -books in one hand and in the other, a discreet finger moving from one skin fold to another, obsessively judging the rank factor. Other female students who witnessed the nasty habit probably teased her unmercifully and she vowed one day to publicly embarrass them all through raunchy ads informing the world that some women have terrible body odors they would prefer not to announce…but the makers of this junk would love to.
I hear what you're saying but that much more so applies to the porn industry.
As for this commercial, that isn't an actress. She is the founder of Lume. She chose to make this commercial just as we see it. I hate this commercial even more than I hate the one with women sitting on toilets saying "I'm a woman pooping on TV." My hate runs deep enough that I would never by this product (no matter how well it may work) or even allow it in my home.
This could be the BEST product ever…but because of its disgusting and repulsive comments that [censored] of a doctor , and I use that term loosely! I will NEVER. Purchase this gross product.
Exactly. This so called doctor is insinuating that all women stink. You notice she doesn't market her product to men. The words she uses to describe anatomical ares is disgusting. When those ads start, I turn the sound off. She's disgusting.
Well said! How a self proclaimed presumed to be medical professional can stoop to such tactics to make a buck is as nauseating as looking at her homemade video commercials. The FOUNDER haha maybe she just needed a title to feel important.
Each and every commercial they've made is equally distasteful but her "humor" and suggestion that everyone's vagina is offensive is just ridiculous. Go get a life Shannon or whatever your name is and quit implying to young impressionable teens and kids that your genitals stink and must be covered up artificially. They're under enough stress just trying to understand life and you're sure not helping.
I so completely agree. This product creates a fake need.
I’m so glad to see this review. I hate the Lume ads, and I hope the product tanks. So relieved I’m not alone in this.
I just watched your ad ( forced) in front of my 12 yr old son! Now he’s asking why is she in between legs and will I have to wear that on my balls when I’m older mom? You should be ashamed! Absolutely ashamed… not to mention if he’s wondering gif women stink down there! What a PIG of a commercial! Ugh I’m so freaking mad! Take this off mandatory ads please! Or just in general!
When is tv and movies going to glorify pussy violence, against women. Like they constantly do with men?
Commercial
Every time that commercial comes on it makes me lose my appetite I'm so tired of hearing about pits feet and private parts. It is so disgusting so gross to hear it every 5 minutes every commercial I have to listen to about people's deodorant for pits feet and private parts please take it off the damn air! I don't know how many times I can tell you I've heard this commercial and how many times I've gotten sick to my stomach!
Desired outcome: Commercial taking off the air
If you smell, if your "crevices" are stinky, this is a sign of some bad health condition that needs attention. Sometimes just a daily dose of vitamin A will handle that.
I like baking soda. I can't see paying this ridiculous price for a simple deodorant.
Lume deodorant commercial
Your commercial, Lume deodorant is very offensive. The way you display a deodorant for women's private parts is ESPECIALLY offensive. Either modify the commercial or remove it. I never saw a display so asinine! What is all that is good and holy would you show a display of women's parts in such a way. I never saw anything so offensive in all my life. So please either change or remove.
Desired outcome: Removal or change of Lume deodorant commercial!
Lume "deodorant' and the actress, extremely vulgar. This kind of common, no holds barred vulgarity seems to be the order of the day. WE need to STOP this ourselves with whatever tools we have available. It will only get worse.
There is a new one out now in September 2022, They are VERY offensive ,
This Lume broad must have a problem with her privates , We dont need to hear about it , Get these awful commercials off the air once and for all ,,,,,, HORRIBLE & EMBARRASSING..
Similarly, you might want to consider removing the comment on Warm Vanilla cream deodorant by Vanessa, 3/3/21, titled "Just Do It". This review is extremely inappropriate and offensive, bordering on X rated, and does NOT belong online.
Order not fulfilled
I ordered almost 70$ worth of your product over a month ago tracking never told me anything. I wrote to customer service several times to be told it must of got lost would resend. Two weeks later now there is no record of order, no product, no shipping tracking number. I have just been robbed basically. Why is it taking almost 2 months and no one to speak to? My emails that were sent back and forth thru lume customer service just disappeared as well. Seems as if this is just a giant scam.
Desired outcome: ANSWERS AND A PHONE NUMBER TO ACTUALLY SPEAK WITH A HUMAN
Customer service
Hi,
The only way to reach out to Lume is through email. On July 16th, having received a bottle of laundry spray that had a broken seal and emptied into the box, I emailed Lume with pictures. Today I received an automated reply that did not address my issue. The products are good, the customer service is not up to the level of the products. There should be a way to reach an actual customer service representative.
Thank you,
Natalie Cerasuolo
ORDER S3578391
Desired outcome: Replacement bottle or refund
Deodorant
I place an order for a stick of deodorant beginning of June. I got a message on June 7th saying it shipped. It is now June 28th and I still don't have my product. I have emailed the company 3 times and never got a response. The tracking number/system doesn't work because for 2 weeks now all it states is "June 7th in transit". Order number: S3268467 to New Hope, PA. I would like you to either ship me another stick of deodorant or give me my money back please.
-Christine Hummel
[protected]@hotmail.com
[protected]
Desired outcome: replace product or full refund
Ms Hummel,
A helpful comment: may I suggest proofreading "Grammarly is an app that you may find helpful". On June 28, 2021, you wrote "I place an order for a stick of deodorant beginning of June." since you are describing something you did in the past, you should use the past tense: you placed (with a "d") an order...
Regards, P
Really u corrected her grammar ? What’s wrong with u ?
Order
I placed an $84.23 order on June 4th at 10:08pm EST. The message on their automated email has a disclaimer saying "Orders are currently taking 5-7 business days to process." The 15th should have been the last day it would ship according to THEIR response.
June 9th I recieved this automated email:
"We are currently experiencing delays due to the high volume of orders and the additional precautions we're taking in our distribution centers.
If you have not received your order yet, we want to tell you that we have not forgotten about your order. Your order will be processed and shipped as soon as possible." I emailed on June 14th saying I would like to just cancel my order. ANOTHER automated email response saying:
"A Lume team member will respond to your email as soon as we are able (our current estimated response time is 4-5 business days.)"
MANY comments through social media where they give you automated responses like "we would love to look into this for you." Blah, blah, blag. Zero communication from them on any platform in resolving my issue. At this point my money is stolen and I will be reporting to the BBB and disputing the charge.
I will not support a company like this.
Smells like rotten meat
This stuff STINKS. It smells so bad that I had to take off my nightshirt, change it, and wash off the supposed deodorant. It's "preservative free" and is, in my opinion, a scam. It is obviously spoiled, which means bacteria!
Who can use putrid smelling cream? Not me! It was expensive too.
Desired outcome: Refund
You bought something in hopes that "annoying non showered looking lady" on a commercial would stop "talking about it on my tv". Is this a joke? What is wrong with people, then you complain when the product is b.s, you couldn't of looked up a review? Instead you write a letter on complaints board and you take every person's time. Thanks for that...
This stuff smells so bad it took weeks for it to get out of my brain memory. I threw it all out and I still have memory of the smell planted in my brain cells. I don’t even know why I bought it. Maybe I had hoped if I bought it, it would finally stop that annoying non showered looking lady talking about putting it on every part of her body from talking about it on my TV. Now I just mute her. Omg that was the most putrid smell I have ever experienced in my life
I must agree with th terrible odor of the deodorants. My wife uses the products. When she applies it I have to go to another part of the house as the smell nauseates me. It remibdes me of stables needing cleaning.I even gets hints of the odor later in the day.
She doesn't seem to notice the smell and I don't make much about what I experience as she is very self conscious about BO.
I prefer to not upset her of this because I might be hyper sensitive to the odor.
Hopefully something can be done to reduce this odor.
Replied
Unfulfilled order
I received a digital receipt on my placed order on March 14th. I messaged lume on 23rd and informed them of my order number S2492117 as well as my address 2317 SW 82nd st. Oklahoma, OK 73159 United States. My response was crickets. I've noticed that on the positive reviews on Facebook people get an immediate response. I really look forward to trying this product. Any help in this matter would be greatly appreciated. Thank you.
Desired outcome: Would like to receive my unfulfilled order in a timely manner
The complaint has been investigated and resolved to the customer's satisfaction.
Deodorant
They told me they restock the items returned... i.e. Sell again... Supposedly just the ones still sealed. I think there are health laws about that. I knew a lady years ago who would use a product, then perfectly replace the "seal" so precisely that no one would knowdeceptive,
Deceptive?!? They wouldn't post my honest review. Their website boasts 5 stars out of 5 stars based upon 700+ reviews… is that possible? Not even one review with a tiny complaint that would bump it down to 4 stars... Nope
3.7 stars was the best overall review I found for their product on other review sites
Money back guarantee fine print when I asked how/where to return….. They told me they had tried to be transparent about this "money back guarantee"... Smoking mirrors. You can get your money back on one product sealed minus the return shipping charges and some kind of charge for the other product opened or not.
My experience
Purchased. Ads really catchy... Couldn't wait for my lume. Money back guarantee"in huge font at bottom of site with tiny print below that refers to link on next page - great but certainly I wouldn't need it, right? Who reads fine print when you expect to love the product?
Money back guarantee (ha) nightmare. Both the lume roller and the lume tube sold as a set. I followed the directions perfectly. Each time I used it I would get a terrible headache. No big deal, probably allergic to the scent (all natural? Hummm). Mainly, my underarms & especially my"lady parts"underwear look like I have lady part dandruff yuk, yuk, yuk?!? The product looks like powder when it dries... No problem…money back guarantee, right?!? Fine print based on"policy" a small portion of money refunded and the next clueless consumer gets my rejected product restocked
These deodorant ads are by far the most revolting ads i have heard on either TV or radio. I don't care how good the product is, I would never consider buying it because of the lack of taste and etiquette on this subject.
offensive, lude, tasteless
I was informed that by tracking my package was delivered on sat30 but i did not get it need someone to contact me at [protected] Nancy Weatherford. Please i need to know something asap.
Disgusting and crude with the most disgusting person selling the product
Plays too much on TV
I try to avoid it but it plays too much
Honrst to God, clean up your advertising. It's disgusting. A lot of us have kids that don't need to hear about semen leaking out of anyone's vagina for days after sex. Who designed these ad campaigns?
[censored]S like them need to learn how to wash their [censored] after a busy night.
received package by USPS. The order was 1 peony deodorant and 1peony body deodorant.
Body deodorant tube was cut almost in two along the top edge.
All contents were spilled out into the packing bag.
I received package on today, July 31, 2023 package ID M103117703763520 mailed from Louisville Kentucky.
I used the deodorant that caused a terrible rash! I had to go to the doctor to get any relief, the company wanted to say that I didn't know how to use the product and that it was my fault, you can't tell me it's all natural if it breaks you out. I don't have sensitive skin at all.
I do not want to see any Lume commercials ! I find them crude! I will not watch the program that pays Lume to advertise such
My armpit is red and swollen. And had puss coming out of if. My skin is peeling . I used lume for a month . I’m experiencing the worst chemical burn I had to go to urgent care. I’m so regretful of coming across this product
Overview of Lume Deodorant complaint handling
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Lume Deodorant Contacts
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Lume Deodorant emailssupport@lumedeodorant.com100%Confidence score: 100%Support
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Lume Deodorant address299 S Main Street, Suite 1300, PMB 95814, Salt Lake City, Utah, 84111, United States
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Lume Deodorant social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Lume Deodorant contacts
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