Lululemon Athletica
Reviews and Complaints

I recently purchased an order for 126.26. My bank account was then held for an additional 126.26 and 52.43 and will probably be held for the remaining balance, again, holding up a total of THREE TIMES the amount of my order, in a pending status for 3-10 business days. I have contacted customer service twice today with NO resolution. I contacted my bank, who stated lululemon had to simply call to tell them to release the hold. I contacted lululemon again and no one ever replied to my text messages - which was an option your company provided. I don't know how it's legal to hold $400 for a $126.26 order, but this is terrible practice, you provided no solution and horrible customer service, and this is unacceptable behavior for a retail purchase.

I had an issue I had on 09/15 with 2 of my lululemon gift cards. I have the cards physically in my possession and they were registered to my account. When I went into the store on 09/15, they were showing a $0 balance (should've been $147.66) and $0.49 balance (should've been $214.36). I contacted customer support and was told that they had both been redeemed in store in Toronto. I am located in San Diego, CA and I don't know anyone in Toronto nor do I have any idea how someone in another country could get ahold of my card numbers and be allowed to use MY gift card codes from physical gift cards on an in-store purchase. This sounds like a protocol issue that shouldn't be allowed on their part. The customer service associate I spoke to on the phone basically told me that Lululemon was not liable for my balance as this is a theft. If there was a theft, it was on their end and how they handle gift cards. The cards are physically in my possession and were added to my account. Per the fine print on the back of the gift card - "lululemon can't be responsible for lost, stolen or misused CARDS..." Understood, I have the gift CARDS physically in my possession. The CARDS are not lost, stolen, or misused. The fine print goes on to say - "great news - your BALANCE is protected from LOSS if you register the card with us on your lululemon.com account." This is where I have an issue. I did exactly that; I registered the cards on my lululemon.com account. Therefore, my BALANCE is protected under their rules. The customer service rep on that I talked to on phone was no help. Lululmeon clearly needs a change in protocol. How can they allow a physical gift card code to be used in store without the card present? Especially when that code is registered to someone else's account? I truly believe this was either an inside job or their random number generator for their gift card numbers isn't really random and someone was able to access my gift card numbers on their end.

I bought my duffle bag a few years ago thinking that because your company had a reputation for good quality, it would last me for years and years (especially since I would only use it about 6 a year when I drive to visit my daughter in N.C.). Otherwise, I would have never paid over $100 for it!

Lately, it has been falling apart. Literally! I have never seen anything like it. The top half is disintegrating in front of my eyes! I am simply appalled!

You did not have a product in stock. Your employee ordered it online as it was showing to have plenty of inventory elsewhere. Your employee said it would be delivered to the store in a matter of a few days.

4 days later, the store could not locate the order, but the employees there are so awesome that they were determined to fix the problem unlike your customer service reps. hours later, the shorts were located and the order had not gone through the system. the order was placed on 8/17 and still has not shipped. I inquired to customer service about this and I got a copy/paste email that was addressed to someone else, then a quick follow up email with my name placed at the top with the same response/script. Furthermore, the rep had the order details incorrect and just made excuses instead of offering something for the complete inconvenience. What a joke of customer service. Your stores are awesome, but those behind the scenes are idiots.

To whom it may concern

Regarding the manufacturing of my everyday belt bag. The buckle was attached backwards and does not sit comfortably on hip.

It took me a while to notice but now that I'm wearing my everyday belt bag without my jacket this summer, I'm finding it uncomfortable. I'm disappointed as I had a very hard time finding this color, I finally found what seemed to be the last one in my area. I'm not sure what this seasons colors are but loved this one.

Thank you Laeslie Simpkins

I have been inquiring about a pair of pants I have ordered on the website it's been seven days and still have not received them. I have chatted with two individuals who have been extremely rude. The second one even hung up on me. What kind of people do they have working for them. What ever happened with making the customer happy and treating them kindly so they will stay costumer. Extremely dissatisfied and disappointed with the customer service.

I am a yoga teacher and I have been wearing Lulu Lemon for many years. I recently bought (19th July 2019) the Fast and Free 7/8 Tight (size 6) from the Pitt St Sydney store.

After wearing them twice the stitching at the back came undone and two small holes appeared.

I would like a replacement pair sent to me please. I live in Newcastle NSW and there is unfortunately no Lulu Lemon store here. The closest one is in Sydney which is 2 hours away.

Thank you for your assistance.

Laurie Emmerson

I purchased pants online and received a wrong product. It was even included wrong invoice so I chatted and emailed customer service. I was told they won't refund my moneThey will refund it if they don't find my order. What? Is this my fault to receive a wrong item so I won't get my order or get refund? This is the worst customer service I have ever received. Except lululemon..all other stores I have been shopping they will ship your item with ovenight shipping and apologize. Why won't they refund or send correct order when they made this mistake? I disputed charge. I think I am done with lululemon. I am sure I will be able to find other brand has good customer service. I think this is a joke.

I have been shopping at lululemon for years. I am originally from Canada and have been teaching gym classes and yoga classes for over 20 years. I have been pleased with all of the gear I have bought until just recently. I wear yoga pants almost everyday when teaching PE. I have had some of my lululemon pants for 10 plus years and still in great shape. A few years ago I bought capri pants to work out in. Within one years, the inseam started to fray. I put them away and bought another pair. Today I put them on, and the seam ripped. I haven't had these capri pants for more than 6 months. I am very disappointed in your products recently. I bought both pairs of capris at the lululemon store in Pittsburgh, both were close to 100.00 each. I have been a loyal customer without any complaints for years, but I feel the need to voice my concerns. I would like to continue to buy lululemon products, but at this point I don't want to waste anymore money on products that won't last.

I would appreciate a reply or a phone call concerning my complaint. My name is Kathy Black
My email address is [protected]@hotmail.com
My number is [protected].
Looking forward to hearing from you.

Sincerely,
Kathy Black

I got these shorts for my birthday, love everything about them except that the seat has recently started to "pill". I hang them to dry and don't swim in them? What to do? When I first noticed this I "picked" each pull by hand only to have same thing occur ? Please see attached photos. Please contact me at my parents as I am here for holidays. Jenny Chessell, [protected], [protected]@hotmail.com

The last 2 pairs of pants I purchased have pilled. I have been buying lulu for 10 years now and never had a
Problem! The last 2 pairs I have purchased have pilled in the upper thigh area. I am not happy and was wondering if anything can be done. My name is Angie mcgrath from at John's Newfoundland [protected]
[protected]@hotmail.com please contact me to let me know you have received this email.

Hi, I got a hoodie for christmas and now..6 months later... The hoodie shrunk and zipper didn't... So now the sipper is longer than the material and it is wavy and looks terrible. Not what I would expect from paying so much for a "good quality" hoodie. Some of my cheaper ones never did that...in fact some of the older lulu lemon ones never did it either... Are you guys cheaping out on materials? I no longer have the receipt for the purchase as I was not expecting to have to return it... Everything else from you has been good.

Hi,

i purchased a pair of align pants not even a year old and they ripped between the thighs, material is all thin and fuzzy. I called customer service and they emailed me with steps on what to do. the lady who then replied to me said that it did not fall under "quality promise". How is that? how can a pair of pants last me only 8 months? 100$ a pair better last me longer than that no? i have a pair of leggings from costco that i bough 3 years ago 15$ that are in perfect shape compare to your align pant! i have pants that i bought from you guys that are 10 years old that still hold. i have a identical pair of align pant in a different color bought at the same time that are fine!

the person at customer care did not want to listen.

I would appreciate getting compensated for this, i have bought a lot throughout the years from you guys. This is really insulting the way the customer care representative handled this situation.

Hopefully someone cares and can do something about this.

Thank you

My daughter bought a pair of tights close to a year ago. She was sitting on her knees on a gym floor at school and when she got up, she noticed a small in the knee. There was no contact with a stone, etc just the gym floor . We have always had such great luck with your product but feel that for this particular garment's fabric was compromised . She had used her birthday money to buy these, so was very disappointed

Hi,

I am written you in regards to a couple pairs of my lulu's. Now the quality is suppose to be great quality but each time I purchase a new pair it seems after a few months the seems are starting to come apart and the material is like its picked. Now seeing that these are the most expensive pair of pants/ tights I would ever purchase because they say lulu's last a long time but that does not seem to be the case.

I am very disappointed in the quality that I received.
I am hoping there is something that can be done.

Thank you
Alexis Johnson
[protected]@gmail.com
[protected]

I bought 3 align leggings and they peel like crazy after a only few wears .They are definitely over priced for the quality and I m definitely disappointed .
I don't understand why they peel like this, I have many leggings From many different brands and lululemon is more expensive than all of them and the peeling is the worst. Actually none of mu other leggings are wearing out like this. You guys need to find a solution to this because I know I'm not the only feeling this way about them. My sisters and friends are also very disappointed with their align leggings.

i purchased a pair of fast and free tights and wore them to play tennis where I grazed the ground--and created a hole. These were 138.oo before taxes and I am very disappointed with the quality...I wore them for the first time today as well which was extremely frustrating...I'm hoping that you will replace them for me or provide a refund. I am a loyal lulu client and shop there frequently. Thanks

Company will not accept return on pants that were barely worn but are not performing well. I received a message that it does not fall under their quality guarantee, but that is untrue. Here is a copy of the email I sent to the returns department:

The item was purchased online. As mentioned on the live chat, it is the Groove Bootcut Pant, black, size 8. Item LW5BLs.

I am very unhappy with the pants and feel they do not live up to your quality guarantee:
Product quality is the foundation we stand on and this foundation is comprised of
three key areas: fabric, performance and craftsmanship.
If our product doesn't perform for you, we'll take it back.

I have other pants in the Luxtreme fabric, but these are not of good quality. The description of the pants says they have added Lycra for retention, but the fabric has really stretched out. I find the material feels cheap and thin. It is hardly the "hugged sensation" as mentioned in the description.

Also, the waistband is very uncomfortable; it is too narrow and does not live up to the description of "no dig waistband that is soft and lies flat against your skin." I find it digs into my sides and is not pleasant to wear at all.