Lotus Car Rental review: Car rental

Lotus Car Rentals: Athens, GR
Booking# 71654680
There are several reasons that include concerns for safety, convenience, and financial issues, that we strongly recommend that this business is avoided!
Regarding safety, the horn (a standard safety feature in any car) did not work in the unit they provided us. We alerted them as soon as we realized that condition, and Irene (the wife of the owner) said she would arrange for a local mechanic to repair it. She never did! When we would call to get an update on the promised repair, the phone was never answered, so we finally drove 15 miles to the rental lot and insisted on another car. Begrudgingly they let us take one, though the owner did not want to do so. In addition, there was no windshield fluid in the reservoir…another safety issue!
In regard to convenience, we were not greeted at airport as advertised, and had to call and wait over an hour for a pickup. Then it took another hour just for paperwork! Then they rented us a car that was almost completely out of fuel!
Finally, the financial reasons we felt are issues included a reservation that stated there was $1,314 due at pickup after deposit, then charged us €800 on top of that for potential damage. This was not disclosed in advance, and we’d bought extra insurance. When we returned the car, they claimed €668 in damage (a couple of scratches), though we cannot be sure if we did that or the employee who took the car for a state inspection (we had to take the car back to the lot so they could get it inspected…another inconvenience). There is no proof either way, but we paid!
Bottom line…this organization is not recommended and suggest a reputable rental agency be used. It may seem like a little more, but we believe it will cost you less in the long run!