Long Fence, Chantilly - VA — Inefficiency / Unprofessionals / Poor customer relations
Despite reading many negative reviews on Long Fence (Chantilly, VA), we hired them to install a TREX privacy fence (At present, they are the only authorized installers in the area of this particular fence). Our estimator was extremely aloof when measuring our property and when we finally received the contract, there were small discrepancies. Still, we felt we had a verbal understanding of what we were getting for the purchase price of roughly $2000. The estimator specifically told us that the TREX fence comes in 8 foot sections, and that we would be required to purchase an entire section, regardless of how much we used. We agreed to this and interpreted the contract accordingly. After many delays and much foot dragging on the part of Long, and two scheduled delivery dates when they failed to show up, we contacted Customer Service. They sent the crew out, but they had the wrong color, and lost so much time returning to Chantilly for the right one, they ran out of time to finish the final section. Then they started saying we had not paid for that section because the contract stipulated 36 feet. They refused to acknowledge that we were told TREX only sells in 8 foot sections. We ultimately were able to get this resolved to our satisfaction, but not before suffering rude and sarcastic verbal insults by one of the high ranking administers at the Chantilly office of Long Fence. I will say that the installers did a good job and we are satisfied with the fence. But I'm not sure it was worth all the time and aggravation required. I would strongly recommend that anyone wishing a fence or deck find a different company. I have a feeling that Long Fence is riding a reputation that might have been warranted years ago, and they do have name recognition. But as far as I'm concerned the company is in a downward spiral that is not soon to change unless somethings done to get to the root of the problems.