Long Fence — Be careful with contracts!
Like the others, I hired Long Fence because they are a large company and I thought I would get professional high quality service. I hired them for 3 jobs on 3 contracts - fence, deck and patio/driveway for my DC rowhouse.
All signed in June/July 2007 and I am still waiting for the patio to be done correctly. The fence was okay although didn't meet spec. I was supposed to have an arched gate not a flat gate. The deck was done twice I think. The first time they installed it with wood posts despite the fact that the contract said iron posts. It took 4 weeks for the issue to be resolved after several phone calls and them finally admitting to the mistake. While on vacation the repairs were made. We noticed that several boards on the deck must have been removed and replaced since the boards do not sit as flush as they did the first time.
The patio is the disaster. I wanted a patio/driveway combo where I could park my car if I needed to get it off the street. Most of the time we would use the area as a patio. So I wanted it level and the contract says to make the patio at "alley elevation" with "step down" and "retaining wall". Well they installed the driveway/patio on a slope. Long Fence denies the wording of the contract, the sales rep has failed to be honest about the intent of the wording. Despite the fact that I am a 4 times repeat customer Long Fence seems to think I am trying to deceive them rather than work with me to fix the problem. So now I am waiting and waiting for Long Fence to reevaluate the situation and propose a solution.
Like everyone else I am sick of calling and calling and calling. My sales rep was Larry Enten -- be careful with contracts written by him. Make sure you can read the contract and that it says exactly what you want. Vicky in customer service is okay but her attitude is the customer is wrong. She doesn't return phone calls well at all.
Maybe I can write back later with a happy ending to this.