Lk Jewelry Designs Http: / / www.promolk.com — Horrible Quality Ring, Worse Customer Service, RIPPED OFF
My fiance purchased my engagement ring from http://www.promolk.com aka LK Jewelry Designs.
When we received the ring, we found 3 problems with it which we documented and contacted the company on the 1st of January to have it repaired (flattened prong, spacing issue, and setting holes had metal sticking through). They told us on January 2nd to send the ring back and it would be repaired. We sent it back and we had to pay for the shipping. We received it back January 22nd after supposed repair, but nothing had been fixed. We contacted the company again that day and told them nothing had been fixed, they said to send it back again (we paid for shipping both times) and Nathalie told us the ring would be remade. We sent it back again. When we got it back for the second time (after it was supposed to be remade) on February 22nd only one of the 3 problems had been repaired (the metal sticking out of the setting holes). The ring was not remade, it was the same ring. We contacted the company immediately on February 22nd, but this time they did not respond. I gave them ample time to respond, but they did not. I contacted them again on March 7 and let them know that now a sidestone had fallen out of the ring. No response. I contacted them again on March 10th via email with no response again and my fiance called them with no answer and no returned phonecall. Finally after posting a negative review about the company in a jewelry forum on March 11th I got an email from Nathalie telling me to contact Jacques who was in charge of repairs. That same day I forwarded him all my unanswered emails. He responded telling me that I was "harassing them" that I was "discourteous" and that they saw my review on the forum and would sue me for defamation if I did not remove the post. I have been nothing but polite and understanding with this company, and I have saved all my emails back and forth with them, there has been nothing harassing or discourteous in any of my correspondences. We have been left with a terrible quality ring, and no response from this company.