Liveops review: Independent contractor services - saferide client program

I am an independent contractor who has successfully provided services for LiveOps since 2023 across multiple programs, most recently the SafeRide program. On my termination date, LiveOps abruptly ended my contract via email, claiming a "material breach of contract" due to the alleged use of profanity on a customer call. This accusation is completely false, fabricated, and impossible based on my call history. I did not use profanity on any call. LiveOps cannot produce a single valid, untampered audio recording or transcript to support this claim because it did not happen. This termination was direct retaliation. Prior to being terminated, I raised and formally submitted several internal tickets regarding severe security concerns and unprofessional behavior by supervisors on the SafeRide program. Fearing that the company might retaliate and lock me out, I proactively took screenshots of every single ticket I submitted before losing access. My supervisor explicitly stated to me that the specific layer of supervisors responsible for handling and answering these tickets are known as ARAs (Agent Results Advocates). I formally notified management of the situation, literally submitted screenshots of the unprofessional behavior directly to them, and explicitly told them that I possessed even more evidence. The very next day, after stating I had this evidence and sending those files, I received the termination email. Following this retaliatory termination, LiveOps immediately locked me out of my contractor account. Because of this lockout, I am physically blocked from submitting my final invoices through their portal for my recent work on the SafeRide program. LiveOps currently owes me approximately $1,000 for services already rendered. Furthermore, despite classifying me as an independent 1099 contractor, LiveOps mandated software provisioning on my personally owned computer, which I have fully documented. They are withholding my earned income while restricting access to my own system records.

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