Litigation Practice Group review: Company

I started with Litigation Practice Group in April 2020-April 2022 and spent a total of $6,681.00. I was misled and told that LPG could clear my debt in 12-24 months and had no idea that they were not a debt resolution practice and more of trying to validate. When I was skeptical about using LPG, the rep assured me that they have helped several people with their debt and kept telling me that it would be best thing I did. The whole two years I thought they were working with my two accounts with Upstart. Upstart then sold to Velocity investments, and I have to files with Velocity Investments. One of the debts served me with papers on 2/13 and taking me to court and suing me

1. I then started sending the support@lglaw.com emails and would send anywhere form 3-15 emails day. I also called the [protected] a million times a day and the number would ring once and then busy signal and hang up on me. I also tried to use the online chat and would not work

2. I finally found a number to Crystal Perez who works in Bankruptcy and she started to help me and only one who has been professional and has helped me.She sent my information to a Case Manager named Stephanie and I believe last name Gomez on 2/17 and proceeded to tell Stephanie my situation and she was not the nicest person. Stephanie said she would cancel my services (which I had to pay before services were rendered) Litigation Practice Group the whole 2 years, never reached out to Upstart or Velocity Investments LLC. They turned me over to the courts and suing me. They have a portal where all the emails and calls go to on the file of the customer and "NO" communication at all.

3. Stephanie- The Case Manager said she would send me emails on where Litigation Practice contacted Velocity on February 17th and have not received anything.

4. I was also informed that someone would be following up with me and I have not received one phone call from Litigation Practice Group. I am the one who has called LPG numerous times, sent several emails, and tried to reach out on the chat online and it clearly does not work.

5. Litigation practice group keeps telling me that my refund is under review and can take 10-14 days and I am not understanding why under review. I am truly owed my $6,681 that I gave your company and did not help me. Litigation Practice Group is making money off poor innocent people and scamming them

6. I then called for the 100th time on 2/23 at 1:30 and was put on hold for 2 hours and was told that the CSR REP was speaking to a Case Manager and trying to get an answer for me and then hung up on me and then I had to call again and 2nd Rep said I am working on this and if I hang up on you I will call you back and this time was on hold for 4 hours and I have screen shots on where it shows how long I had to hold. She then "lied" and did not call me back

7. I have tried calling for weeks and no call backs