Lia Sophia reviews and complaints
returning defective jewelry
I received a bracelet from Lia Sophia that has now stretched completely out of shape. I sent it to the address on the receipt, following the directions given. It was returned to me by the post office with "can not forward" stamped on it. It was a 25 dollar bracelet that I really like, but it is now useless. This company supposedly guarantees its products for life. How can I get service?
The item is #12038 01 Crescent, Stretch. The advisor who conducted the sale was Wendy Soenksen 2982265..Her phone number is [protected] Ordered on 09/27/2010 order number I102524399
Prices quoted & Sales Practices
I bought an item from the Lia Sophia outlet in Mississauga, Ontario for a certain price that showed a big reduction from the supposed original price. Then less than two weeks later the item was further reduced by 70 %. I asked for a refund of the difference and did not get it. All the regular stores where I shop have a price guarantee within a two weeks window. I feel that I have been cheated.
My conclusion, Lia Sophia's quoted prices quoted can't be trusted.
Didn't receive my jewelry order
I bid on a lia sophia jewelry basket at a fund raising event which was held on may 10, 2014 at tanners bar & grill in kimberly, wi. It was put on by the community benefit tree which does fundraisers for individuals that have needs for medical expenses to raise money for them. The event was called miracles for madison. I bid high for what the gift basket was "supposed to be worth. I won the gift basket & one of the gifts was a gift certificate for one discounted jewelry voucher that would cost me $20, it was for any jewelry that was for up to $100 in price from the catalog that was included in the basket. I contacted the lia sophia advisor which had her name, cell number & e - mail address & placed my order on may 12, 2014. I have contacted the advisor tammy lemere at [protected] on numerous occasions & have documented every time i contacted her. She responded once since - 5 / 12 / 14 & stated she would be placing my order on 05 / 17 / 14, to which i thanked her for. I waited until june 3, 2014 & asked her where my order was & have never heard back from her. I contacted the lia sophia company & they have not responded back to my complain. Tammy lemere's e - mail address is [protected]@aol.com & again her cell number is [protected]. Without this discounted jewelry the basket would have been worth no more then $60 on the retail market. The price listed on the basket stated is was worth $240. I am very disappointed in ms. Lemere & lia sophia. I would appreciate any help you can give me in getting my jewelry delivered to me & a reprimand to both tammy lemere & the lia sophia company. Sincerely, linda probst e - mail [protected]@hotmail.com.
Just wanted to say I think this is horrible how this happened, seems like a fly by night operation. I just went to my first lia sofia party last night and come to find out when I get there the company is going out of business.
Defective Jewelry
I have a defective piece of jewelry from this company. Calling this company to correct the problem is a joke. The customer service has been very disappointing or should I say ZERO customer service. Never give cash or a check as payment for merchandise from this company. I highly recommend a credit card payment so you have recourse when they ship you defective jewelry. I have ordered jewelry from other jewelry party & never experienced this problem. Beware to consumers!
I agree with this person's comments about Lia Sophia's Customer Service & how they handle complaints regarding problems with both their jewelry & their representatives/advisors. I have been waiting seven weeks for my jewelry order & my Lia Sophia Advisor Tammy Lemere refuses to respond to my texts & e-mails. This is the first time I have purchased anything from Lia Sophia & will definitely be the last. It appears that the team leaders don't follow up on their advisors & that the CEO of Lia Sophia could care less about complaints & problems with their products. The one & only time Ms. Lemere texted me, stating that she was placing my order & have heard nothing from her since. I texted her numerous times as to when my jewelry would be coming in & she said three weeks ago. Still nothing. I find Lia Sophia & their representatives to be a a less then honorable organization & will continue pursuing my complaint until I get my jewelry or get a refund in the amount my jewelry is worth $98.00.
If this company wants to stay in business, they better screen their employee's & the employee's team leaders & their advisors. It is a pyramid operation & these usually always have less then honest people respresenting their products.
I have ordered from Avon & numerous other companies for a variety of different items & have never had a problem. I recommend that anyone considering hosting a Lia Sophia party or purchasing any jewelry from the Lia Sophia Company think twice before doing so. You most likely will not receive your jewelry or your money back.
Please do as I have done & file a complaint against the representative & the company. I also included all contacts I had with Tammy Lemere, what I ordered & photo's of everything I said & my jewelry order.
Bought a Ring
I bought an expensive ring from Lia Sophia. This was my first time ever buying jewelry outside a jewelry store. I asked if the rings would turn your finger green. The answer I got was no it won't it is top of the line jewelry.
Now that my finger is green from the ring I plan on getting a full refund if it ever comes.
Also I had asked a former consultant who stated that the reason why my finger turned green was because of ME or my hormones or lotions (which I don't use). I said well that is funny because the finger right next to my now green finger is not green from my mother's ring or is the next finger over which has my wedding ban on it. Same hand don't you think if it was ME that caused the ring to turn my finger green that all my fingers would be green! So why is that? Could it simply be cheap jewelry being falsely sold as quality jewelry? I couldn't get a non brain washed answer, she was like the 4th person I asked after seeing her comments on another online posting site.
Don't waste your money on this jewelry. If you wait for a good sale at your local jewelry store you can get jewelry that doesn't turn your finger green for the same price as their crap!
Truthtellerforever where do you get off saying I have too much money?
I have 7 daughters and 1 son so let me tell you when I buy something I save for it and then purchase it I think that is why I was so disappointed. Rarely do I purchase something for myself and my mother's ring was a gift hense the name mother's ring. My wedding ban was purchased years ago. First time I try to buy something nice for myself and it was simply junk. Your comment shows everyone how ignorant you are.
I experienced the same reaction...my wrist turned green after wearing the embrace cuff bracelet. I know that my skin will do this with "cheap" jewelry, so I am careful. I didn't think Lia Sophie was "cheap" so when I saw it at a benefit auction, I went for it! Well, at least the money went to a great cause. I would be very angry if I bought the bracelet through a show or so-called consultant.
Let me tell you now if your finger is turning GREEN I can assure you there is COPPER in that jewelry you purchased for sure.
Copper reacts to turns skin green. The piece you're wearing might not be pure copper, but it might have enough copper in it to cause a reaction, and some people seem to have body chemistry that's prone to staining.
Gold itself hardly ever stains your skin, it's the other metals that gold is mixed with that do. Copper, nickel and silver can be used to alter the color of gold, and make it stronger and more affordable. Any of those metals can cause discoloration on your skin.
I know people that sell Lia Sophia and they tell me upfront not to buy it for anyone I know because it is indeed garbage. Best of luck getting your money back.
Customer Service
Will never order Lia Sophia Jewelry again! One of my earrings broke and all I had left was the hook in my ear, was not aware until I got home and went take them off. I contacted Lia Sophia to have them replaced and recieved the rudest customer service and supervisor. They kept saying we do no replace lost jewelry, after repeating myself over and over that I didn't lose the earring that it broke due to cheaply made, they refused any assistance. They talked as if they were reading off a script, (thought that was only done by off-shore businesses). I have spent over $400.00 on their products and have had parties. Will never purchase from them again and will make sure that I advise all of my friends never to order Lia Sophia again. Their jewelry is cheaply made and over priced.
The complaint has been investigated and resolved to the customer’s satisfaction.
I hosted a party for Lia Sophia jewelry The consultant was the daughter of an aquaitance. I was helping her out to start a business.
She was 1 3/4 hours late to the party, but I din't mind that much, we were having a fun time with cocktails and appitixers. She did not give my guests reciepts when they ordered jewelry. She did not explain the hostess program to me. She would not contact my outside orders to get payment information. She cashed checks written to her and spent the money. She then started to not answer/ return my phone calls. It took over a month of calling her e-mailing her mother and finally phoning her adisor manager and threatining to contact the police before she got my show submitted. When I recieved the products, I noticed that some of my hostess benifits were "voided" because she did not ever tell me how much free jewelry I earned. I contacted customer service and they said "there is nothing that can be done". I guess that Lia Sophia is happy to have advisors who scam thier customers and steal from honest people who want to help a young woman get started! Stay away from Lia Sophia!
Yuck, that's embarrassing. I'm always worried I will accidentally pop one of my earrings out and I don't even wear the cheap junk. I would have felt so stupid with only one earring in.
Well, I am a lia sophia advisor, and I have to agree that the customer service is crap! I signed up under an advisor, that quit, my team leader then left lia sophia to sell park lane jewelry. I went online today to submit a show for JULY only to be told that the cut off time was noon. I don't get off of work until 4. 4 hours and they say there is nothing they can do. I went out of my way to sell $250 worth of their jewelry, and they won't even accept the order. They advised me to ask my customers to order from the AUGUST catalog. If you were my customer placing an order for JULY, that they won't accept, are you going to be willing to order from me in AUGUST? HELL NO! I didn't recieve any mailings because I am at an inactive status (haven't sold $250 worth of jewelry for 3 months), so I wasn't aware that there was a cut off period. My calander says the last day for JULY orders was Aug. 2. I called customer service and got the same answer "there's nothing we can do". What kind of company doesn't take orders from their own catalog? What difference does 4 hours make? I will not be selling lia sophia again. And I will share my experience with anyone that asks. Do not buy into it! No help or support in any way, and GOD forbid you make a mistake. There is no mercy!
poor quality
I purchase a lia sophia necklace and turn out to be plastic beads for the high price cost. when I check with the company they stated the necklace was imported from China. The necklace have no sterling silver or any silver. The necklace are made in China at a very cheap cost. They sell them in Ebay so i decided to try and purchase one in Ebay and it wa...
Read full review of Lia Sophia and 4 commentsMissing ring and money
I purchased a ring from this company in August 2010. The ring was pretty at first but as time went on, it tarnished badly and the crystal stones that were in it began to fall out. I sent the ring back in December of 2010 along with the $5.00 required for shipping and handling. I received a letter from the company in January 2011 stating that they could not fulfill my request for replacement as I needed to send the ring with the $5.00 handling fee. Needless to say I was furious because #1, I sent the ring with the $5.00 fee and they don't seem to know where either are and #2, the ring cost me $45. I might as well of taken 2 twenties and a five and thrown them in the GARBAGE! I WILL NOT ORDER FROM THESE PEOPLE AGAIN AND WILL WARN EVERYONE CONSIDERING BUYING FROM THEM THAT THEIR CUSTOMER SERVICES SUCKS AND THEIR PRODUCTS ARE JUNK!
I have never had one break or the finish rub off so was just wondering how old your pieces are?
Janean, I am so sorry that this happened to you. I can completely understand how you feel since the company did not provide you with very good customer service -clearly they received the package since they sent you a letter about the exchage. It does sound like the particular piece you had may have been defective. If you are interested in giving the jewelry another chance send me an e-mail at melindapitman@yahoo.com and I will see what I can do to make this right for you! Melinda
returns & Exhanges
I was told that Lia Sophia has a lifetime guarantee return/exchange police. The thing they don't tell you is that it COST YOU $5.00 per item for them to handle it when you send it back- even when the item is tarnished ( not our fault). PLUS YOU pay to ship it back to them. It is a total scam- I have learned that I will never do business with them and that I will do my best to educate others on how this works and pursuade them not to order from this company either. As when you return your item they only send you a merchandise certificate. So they get you either way- You are best to just throw your items away--
The complaint has been investigated and resolved to the customer’s satisfaction.
Well why dont you purchase the jewerly and see what you think? The hosetessess push family members to sell this which should not happen.
If it was a good product it would sell instead of pushing family members to sell this
Actually, Lia Sophia is a very well run company which offers the lifetime guarantee that most jewelry companies do not offer! You only have to pay the 5.00 for your return IF it has been over 120 days! And they do have pre-paid shipping labels so it does not cost you to ship the item back! The advisor who you bought the jewelry from should be able to get you that label. Also, if you do pay the 5.00, they send you a 5.00 certificate toward additionl jewelry! If the piece you are returning is retired, you will get an equal value certificate to use in the current catalog. I'm really not sure how you can complain about all that!
Do Not Buy this Jewelry
I am very unhappy with Lia Sophia. I purchased several pieces of jewlery and was returning the Fruity Pebbles bracelet because it broke instantly and the other Charade Earrings because my daughter "did not like it"...I was told of the strict time frame that had to be adherred to in order to get your money refunded, and the proper paperwork. I did all of this correctly. I called the company when I did not receive my refund and after some time finally received a call back and was told that they did receive my returned jewelry, it was within the time frame, but due to the lateness of this followup and possibly because something on One of the forms was NOT checked off, they can only give me a "Certificate"..I asked what is a "Certificate"?, the Lia Sophia person said.."you dont know what a Certificate is...?" She said it is a Merchandise Credit...So now i can only order a Regular Priced Item (which is hugely marked up to begin with) with this Certificate...and a $5.00 inconvenience Certificate as well...I am Very unhappy and will Never order from them again...so when you go to a party...and the list of Do's and Don't's is long...and you have to cross every T and Dot every I...trust me it is NOT worth it...
The complaint has been investigated and resolved to the customer’s satisfaction.
Same problem here. Its just a super tacky way for people who are cheap and want to host a party to sell a bunch of crap made in China jewelry just so thet can get free crap made in China jewelry! It's a total gimuc and I laugh every time someone send me an invite to ANY of those tacky jewelry parties whether its Lia Sophia/Stella & Dot/ Premier etc...
Advisor Honesty
I co-hosted a lia sophia party a couple of weeks ago and it seems the advisor is not honest. I did not recieve my free items or any other "hostess" perks. My order was treated as any other order. I recieved one necklace for $20 and one half off item which was the deal of the month. I PAID FULL PRICE FOR EVERYTHING ELSE! The other hostess recieved 4 free items and paid full price for her other two items. In looking at the shipping slip it appears that the advisor charged my credit card for mine and the other hostess's items. When she finally called me back she told me that she did it that way "cause it was easier for her!" Did I mention that the co-hostess also gave her a check? After I asked her if she had charged my credit card for all she finally admitted that the other hostess had given her a check. I then asked her what the other charges were on my card she said that it was just for my items. REALLY?! What happened to my "benefits" lia sophia is so quick to tout? It appears that they just disappeared. When I called the company to complain I was told that it was an advisor issue and I needed to take care of it with her. Hmm, now she won't answer my phone calls or emails. Lesson Learned. I will never, ever host another party and I will never, ever purchase another piece of cheap jewelry from lia sophia and I will tell everyone exactly what happened and bad mouth lia sophia until the day I die.
I completely agree with this ladies opinion on the dishonesty of her Lia Sophia Advisor as the one I ordered from Tammy Lemere is dishonest herself. She has failed to get me my jewelry order & has failed to contact me. I contacted her via cell phone & via text like she stated & she only contacted me via text one time regarding ordering my 3 necklaces that came together as one piece of jewelry. First & last time I have anything to do with Lia Sophia & their jewelry. They apparently do not care who represents their company & before long they will be out of business because of their dishonest employee's.
Oh no! I am sooooo sorry that happened! This sickens me! I have been with Lia Sophia for a few months and it has changed my life! Most advisors are NOT like that and idk what the issue was with the CS rep at Lia Sophia. So sorry you had such a crappy experience!
origin of products
I decided to do research on this company after my daughter bought several pieces of their jewelry in Los Angeles.
Most of them fell apart and trying to get your money back is next to impossible. Even worse, one of bracelets caused her a terrible skin rash that lasted for weeks. Our dermatologist diagnosed it as severe allergic reaction to nickel.
Lia Sophia is a recently founded company based in Israel. the owners are a family of American Jews and ALL thier jewelry is manufactured in China. There's very little quality control in the Chinese factories when it comes to metal alloys. All kinds of chemicals and metals such as nickel which cause skin diseases can be found in their jewelry.
Note that on their website there's absolutely no mention of the origin of design or production of their jewelry.
Im sure by now, they are already planning a new company name so they can resurface somewhere else after this company goes down.
I did a search for Lia Sophia and allergic reaction because my "silver" necklace has twice now caused me to break out in a rash. Of course, it's not really silver. And it's beyond me why anyone would pay Lia Sophia prices for costume jewelry. But mine was a gift and I really do like the look of it. However, after the second break out (severe burning/itching/redness) I wanted to know if others have experienced this. I am NOT allergic to nickel. I've been tested. So it's something else! And I wear lots of fashion jewelry that isn't sterling silver or gold without any problem. Lia Sophia uses nickel, something called rhodium and an unidentified base "metal" according to their own website. My issue only started after I had worn the necklace for a long time. So I believe the top coating wore off exposing my skin to whatever the toxin is. Buyers beware!
I find your bigoted comments inappropriate and also untrue. lia sophia is NOT a recently founded company and it's not based out of Israel. It has been around for over 30 years and is headquartered in Bensenville, Illinois.
I would like to note that there is no secret lia sophia's jewelry base is nickel. MOST fashion jewelry is nickel based. lia sophia plates their jewelry with rhodium or gold, the same way a fine jewelry would if dipping fine jewelry to change the color. Most of lia sophia customers have noted that their products are a MUCH better quality than anything they can find in stores. Plus, in stores if your jewelry breaks, you are out of luck. For over 30 years lia sophia (formerly Lady Remington but owned by the same family under both names) has honored a Lifetime Replacement Guarantee. Can you tell me of any other company that has done the same?
The receipt also clearly indicates that all jewelry can be fully refunded up to 45 days. Additionally, if you read your labels, most jewelry and other products are outsourced overseas, particularly in China. lia sophia uses excellent quality control to ensure all their products meet California standards, which are the most stringent in the country. lia sophia is the #1 fashion jewelry company and is not going anywhere.
What does their ethnicity and religion have to do with anything?
Also the company is not recently founded but has been in business for over thirty years. It used to be known as Lady Remington. It is owned by the Kiam family.
Also if you do not have your receipt but know the hostess name/lia sophia advisor name and an estimated date of the party customer service is more than happy to help you return the jewelry.
lia sophia stands by their jewelry but they need to be sure you have purchased the jewelry from an authorized dvisor and not ebay etc.
question
Could someone that is well versed in lia sophia jewelry please tell me what I need to look for to insure I have not received a knockoff (any specific detail, stamp, what the tags should say, markings, stickers, etc.). I really love the piece and my interest in purchasing lia sophia has been piqued. I just want to make sure I am not flaunting a tell-tale fake! :)
Thank you
Sarah
I would not even bother to buy Lia Sophia! My pieces have RUSTED! My $100 reversible necklace won't lay correctly. My stone bracelet broke and the stones fell everywhere! And try to get help! Seriously who knows their party # after a couple of years. Go to Kolhl's or Walmart - quality is just as good.
Sarah
One thing I have also seen is that pieces purchased off e-bay, particularly if they ship from China, are not likely to be the real deal. There is always something that doesn't look quite right about them - the color may be off or the design might be ever so slightly different. They are still stamped with "lia sophia" so its tricky to know if its the real thing. That's why I have to agree with Debi who advised that you should buy from a lia sophia advisor. Oh - I will say this if you found the piece at a garage sale it may very well be the real thing but if they don't give you their receipt you won't have the lifetime warranty. Every piece purchased through an advisor will come with a lifetime replacement guarantee which means as long as you have that receipt and the piece you can send it back to the company for an exchange.
Please feel free to contact me if you have additional questions!
Melinda A. Pitman
melindapitman@yahoo.com
www.liasophia.com/melindapitman
NOW HIRING -contact me for your free informational DVD about sharing the love of lia sophia jewelry
The item should be stamped or have a stamped tag with lia sophia. I would advised against purchasing any lia sophia item unless it is through a Qualified Advisor because that is the only way to be certain you will receive the LIFETIME REPLACEMENT GUARANTEE. Please go to my website at www.liasophia.com/debidubroc for more information about lia sophia, our guarantee, monthly specials and hostess/advisor information.
return
Iam asking someone to please explain something to me regarding returning items to Lia Sophia...Lia Sophia has a 100% life time return policy as long as you have the original receipt...Does anyone really keep receipts forever? I have three items that broke and I would like to have them replaced...I do not have the original receipt however the items are imprinted with Lia Sophia on them...Does the Lia Sophia not know their own products? I find that hard to believe...Who cares whether they were a 1/2 price item...bonus item...purchased with credits for free jewelry from a party...or part of your hostess credit...the fact still remains they are ligit Lia Sophia items that need to be replaced...end of story...I must also mention i own about 100 pieces and have numerous parties...please let me know if you have any suggestions..thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
Lia Sophia doesn't care about it's customers. Call the advisor that sold it to you, bet they don't care. They have your money already! I purchased Lia Sophia and was told it would be in the following week. That was March 11 and still I have nothing the advisor refuses to give me my moeny back. She said at this point I have to deal with Lia Sophia not her. I called Lia Sophia and they were just as unhelpful. I told them I contacted the BBB and the customer service representative told me "Good for me"
I have the same problem but I have the receipt but the product that broke was some special this Rep was doing and she didn't write it up on the receipt. I have been trying to work with my advisor who was the hostess that night and started her business from this party.
I have been getting the run around for two months now and I still don't have a receipt and the new one is that she gave it to me. If so where is it because I have the other receipt. Also, please tell me why am I paying $5.00 to get my braclett replaced. Sorry to say but Silpada does not charge you to replace your items.
Jill
Jackson, WI
Hi Mirna,
I can truly appreciate how you feel - even as an advisor myself I have to have a receipt to get items replaced. However, there are a few things that can be done! What the company really needs is the order # and the date of the show that the piece was purchased at. So you have a few options:
Option 1 - Contact the advisor that sold them to you: If these 3 items were purchased in the previous 18 months the advisor that sold them to you can pull up the information that you need from her computer data base. If they were purchased prior to that hopefully she kept records of the order number and date of the show. She can then send you an exchange form to be completed with the information so that you can complete your return.
Option 2- Contact a friend that purchased at the same show to see if they still have their receipt ask them for the order # and date of the show. (I can send you the exchange form via e-mail if you like).
Option 3 - Contact me privately via e-mail and I will see if there is another solution I can work out for you!
I would love to help make this right for you!
Melinda A. Pitman
melindapitman@yahoo.com
www.liasophia.com/melindapitman
Turqouise Ring
I am very disappointed in this company, my daughter bought me a gourges turquoise ring, well the ring started to loose the outer paint and found out it was copper which turned my finger black it took days to get it off, and the turquise is fake, when she told me how much she paid I flipped I can do anything about it as my daughter cannot find the receipt but I taught my daughter a lesson check the company out before buying the product. I know I am only one voice but if someone reads this hopefully it will help someone out by not buy from this company. Also keep in mind the jewelery that they sell they are hopeing you loose the receipt that is why it is guranteed a life time as they don't have to exchange it or give you the money back it will mean bankrupcy for them. Think twice before you buy.
The complaint has been investigated and resolved to the customer’s satisfaction.
U have no idea what ur saying
cheap jewerly
I also bought jewelery to help out a friend's party. The jewelery & display looked great. But later found it's cheap made in china junk. My pretty little silver earrings that are hard to insert and hook, tarnished, turned my ears green and I had an infection which I took care of right away with peroxcide.. and geez.. I'd never had a problem wearing any earrings before! Then, my favorite is a black string necklace with a round silver design.. the string easily twist then frade and broke after wearing on & off for 3 months so my friend (the dealer) felt bad and ordered another for me. This one I only had a short time and same twist & fraying is happening except it's not broke yet. I just can't believe I fell for this expensive gimmack and thew my money away! It's much cheaper & better to by from a store. Store's back up their products and will except returns, especially if it's junk. I think lia sophia was just a get rich quick scam. laura
The complaint has been investigated and resolved to the customer’s satisfaction.
Laura
I just wanted to point out that all of the products sold by lia sophia are backed by a lifetime replacement guarantee. That means that lia sophia will exchange your pieces for life! If you are still having problems I would send these items back and perhaps try a different style? Or you could replace them with the same thing since these are still in the catalog. It's entirely up to you. I'm not sure why the earrings would have turned your ears green - it is possible that they were defective. Most people that cannot wear other jewelry have found ours to be very easy to wear even for those with highly sensitive ears.
I hope your friend is able to help make this situation right for you! If not please feel free to contact me and I'll see what I can do.
Melinda A. Pitman
www.liasophia.com/melindapitman
melindapitman@yahoo.com
I have no experience with the company, however your complaints may be better received if you used proper grammar and spelling.
Poor quality and customer service
I hosted a party last September and purchased some items. Upon recipt of these items, I thought the quality looked poor so I exchanged them for other items. After wearing the necklace a few times, it fell apart. The company requires a $5.oo fee which I refuse to pay since this was clearly poor workmanship. After dealing with customer service, management, and their supervisors, I was told that they will return the broken piece to me without repair. This company clearly does not stand by their product. Not only that, but the manager even told me that we wouldn't tell you the jewelry will break in 120 days, we just suggest that as soon as it breaks you call the company for a replacement. Not much confidence in the workmanship even from the manager. I will NEVER purchase this jewelry again and you should not either. It's a headache waiting to happen.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Robin,
I'm so sorry that you had this experience and I hope this consultant isn't someone I know. I understand what Jessica is saying but would kindly ask that you keep in mind that all of the sales representatives (even managers) are independent advisors. This is not necessarily an approach endorsed by the company - and is not the response that you would get from every consultant or manager.
If you truly enjoy the jewelry and the lifetime replacement guarantee that the company offers with it then perhaps the solution would be to find another advisor. Here is my self interested plug - if you have not already guessed I am an advisor with the company and I truly believe in building relationships over business and I would like to think that my hostesses would agree that this is how I operate.
We do have a fantastic fall catalog you can check it out on my website or if you would like me to send you a hard copy in the mail contact me by e-mail and I'll get one out to you right away. Once again I appoligze for your experience. Let me know if there is anything I can do to make this situation right for you!
Melinda A. Pitman
www.liasophia.com/melindapitman
melindapitman@yahoo.com
This is what was sent to me from one of their consultant. Now, I understand that I should have stuck by my promise to have the party and I admit I am wrong and told her I am willing to purchase items as birthday and holiday gifts...etc, I cancelled because I had to at the time, again, I take full blame for that, but this is what she said, I see this as bad business practice, plus she put me and another girl down on the same email, which is totally uncalled for, she should have sent them separately
What the consultant said:
Robin and Kristine
>
> I met you both a few months back at Paula's party and you both agreed to
> host your own Lia Sophia show, and bc of that I was able to give Paula
> 40% in free jewelry. Since then, both of you cancelled on me and or
> never responded to keeping the date of your show. All I asked for is a
> response, b/c this is my only job and could have booked another party in
> it's place. It's not fair to me. I was really looking forward to both of
> your parties.
>
> Going forward, a reply would have been greatly appreciated. I am sure
> you don't like when people do that to you.
>
> I wish you both well.
>
> Jessica
My response:
Ok, sorry about that. I really am, I am kind of surprise that this is your business practice, sending an email like this one, times are tough for everyone...hope you realize that...I have children too, you said the same thing in your last email and you had every right to do so...you did!...I truely apoligize. I can check my calender for August if that is ok with you...if not, I will check your jewelry and make a purchase and buy some birthday gifts for people and some stuff for myself...I can make a $300 purchase with a few gift to get out of the way for the holidays...etc...
You wish us both well.
Her response to my email:
Robin
Thank you for your reply. Yes I understand times are tough for everyone. That is the very reason I am working...I have never sent an email like this actually, but after talking to my manager she suggested it. The company gives out so much jewelry based on bookings and when the bookings fall through, it's almost like stealing from them. If it was one of you I would have chalked it up to bad luck, but it was both, so I thought I would send out an email. Not to be mean, but to express how I felt. I know people's lives get crazy with kids, activities, etc. But if I would have gotten a reply I would have rebooked the date and moved on.
I would still love to come to your home and have a show. Right now I am booking for July. It's our clearance month. Buy 1 item at reg price and get up to 4 half! Great specials for the customer. As a hostess you would get free jewelry so you wouldn't have to spend any money on those holiday/Bday gifts. Even better right?
I have open the following dates, let me know.
July 9, 10, 15, 16, 17, 30
Thanks Robin and have a good day.
Jessica
My second response:
You know what, your manager suggested you send that email?...Should I speak with her?.. Send me a book, I will make a huge purchase, Not sure if it would feel comfortable at this point to have a party at my home.
Never has any company send emails like this, unless of course they are desparate for business. I dont think I would ever do such a thing, What if I was the kinda of person to tell everyone, they would not want to deal with your company... right?
Please just sent me a book, the jewerly is great, but the respect for the company is not at this point. I will make some purchases.
Again, I apoligize and will learn from this. PS. you should have sent the emails to both of us separately too.
Thank you!
Her last response: (consultant for Lia Sophia)
Robin,
Well I too am a manager now and we have monthly meetings to deal with these situations. This is one I needed help in addressing. It's the company I work for and this is my business. I am not desperate for business, but I would like hostesses to know that this IS my job. You would not like to go into work for the day and for them to tell you, oh we don't need you and send you home. You then in turn will not be paid, etc. It's the same with direct sales. I am sure you can understand this.
I am sorry if the email offended you. I don't feel it was harsh in anyway. Just direct. Paula did a awesome job at her show getting people together and that's why I thought it strange that both her shows cancelled. That's fine if you don't want to have a show...it would have been a great way to see the jewelry and have a great time with friends. Lia Sophia is a great line of jewelry and company to work for! Hope you will continue to enjoy all your pieces. If you ever want to look at the catalog, you can look online as well at www.liasophia.com
Thanks Robin!
Jessica
hostess expiditing orders
My hostess encourage all party guests to use credit cards... I was concerned until I realized the advisors committment to handle these perfessionally and shred all paperwork upon the completion of the order. Well you can imagine my surprise when my jewelry came to me in 6 days. The advisor did not have to wait for checks to clear or other persons to pay. WOW. What a wonderful experience. She was a great representative for lia sophia.
The complaint has been investigated and resolved to the customer’s satisfaction.
Chain turning dark after wearing once
I ordered three items from Lia Sophia about three weeks ago. One item was on back order, but I received the three items within 2.5 weeks of the order because it was easier to wait and receive the items at one time from my friend.
This is a new experience for me; I've never really worn costume jewelry, generally preferring 14-karat gold and sterling silver. I decided to give it a try. The earrings are beautiful; they actually look like white gold. The chain on the necklace, however, is turning dark after wearing it one time. I've never had jewelry turn dark on me. The charm on the necklace looks good, but I guess the jury is still out on the charm and the earrings.
I'm not sure I'd classify Lia Sophia as a scam, really (whereby you pay money and receive nothing in return); however, it appears to be overpriced and a bit on the lower-end scale where quality is concerned.
I had a Touchstone Crystal Jewelry party in my home during the same week that I attended the Lia Sophia party. I like the Touchstone a LOT more, but it is a little more expensive. Overall, however, there is no comparison in quality. Touchstone is much nicer, and while I received only one small crystal charm as a free gift (small party), I was able to purchase about $150 worth of jewelry for about $55.
Since I've worn the Touchstone only a few times, I cannot tell whether it will change colors, but so far it appears to be very nice. (Just for the record, I do not sell Touchstone; I work in a geeky field, which is why I had a small party. No one from work came because they don't care for jewelry.)
Anyway, if the two pair of Lia Sophia earrings hold up well, then I'll be very happy with them. If not, then I'll provide an update at a later date.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Vicky,
I was wondering if you were able to get your necklace replaced? It should not have turned dark on you and it may have done so for a variety of reasons including the possibility of a manufacturer's defect. The Lifetime replacement gurarantee is one of the great perks offered by lia sophia so I hope that you took advantage of that and sent the necklace back. If you haven't and you need help with that please feel free to e-mail me and I will assist you with that process. How are the earrings holding up for you?
Melinda A. Pitman
www.liasophia.com/melindapitman
melindapitman@yahoo.com
Termination without proof
I just started lia sophia in January and had a few catalog parties. I received a certified letter from lia sophia stating that I was terminated because I was selling on ebay which is against thier policies. I DON'T EVEN HAVE A EBAY ACCOUNT! They never contacted me to ask me or discuss this accusation at all and when I tried to contact them, all I get is "you'll be getting a letter". I am expecting a baby in June and was looking for a way to make some extra money...after I invested several hundred dollars, I get terminated for no good reason and get the door of information slammed in my face!
In this time of hardship for everyone! All I can say is WATCH OUT ladies! You could very well be investing money and get stuck with the items and all the paperwork you paid for! Thier business practice is HORRIBLE!
I would love to hear from anyone who has had the same experience!
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow this is so sad! I have sold Premier Designs Jewelry for 4 years and have been not only happy with the experience but truly blessed by it. We have no quotas to place orders, our customer service department is always, and I mean always helpful. We only have 2 major catalogs a year and they are good from July to the following July so it is easy to sell regardless of the month. I have made mistakes and the company has backed me on them. In fact, somehow I entered the incorrect addresses on 2 orders in June and when they returned to the company undeliverable, they re-shipped and didn't charge me for my own mistake. Premier is founded and run on Biblical principals and always treats people with respect and appreciation for their business. We don't bad-mouth other companies but let our product and service stand on their own, and 25 years later, we are growing more than ever. Good luck. I hope you dont' let this bad experience turn you off of all direct sales companies. Just look at the marketing and hostess plans with a careful eye next time and make sure the company is setting you up for success and not only concerned with their own bottom line. :)
Well, I am a lia sophia advisor, and I have to agree that the customer service is crap! I signed up under an advisor, that quit, my team leader then left lia sophia to sell park lane jewelry. I went online today to submit a show for JULY only to be told that the cut off time was noon. I don't get off of work until 4. 4 hours and they say there is nothing they can do. I went out of my way to sell $250 worth of their jewelry, and they won't even accept the order. They advised me to ask my customers to order from the AUGUST catalog. If you were my customer placing an order for JULY, that they won't accept, are you going to be willing to order from me in AUGUST? HELL NO! I didn't recieve any mailings because I am at an inactive status (haven't sold $250 worth of jewelry for 3 months), so I wasn't aware that there was a cut off period. My calander says the last day for JULY orders was Aug. 2. I called customer service and got the same answer "there's nothing we can do". What kind of company doesn't take orders from their own catalog? What difference does 4 hours make? I will not be selling lia sophia again. And I will share my experience with anyone that asks. Do not buy into it! No help or support in any way, and GOD forbid you make a mistake. There is no mercy!
Girl, I would set up an ebay account and sell all those pieces you paid for right there! That will show them who to point fingers at!
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You can restring it yourself with beadalon stretchy string. My daughter has done this for me since I wear them so much.