Case # [protected].
I bought the above laptop from Best Buy. Since the begining, whenever there is a Microsoft update; the laptop will stop working. I sent it several times, but it was not fixed.
I bought a 2 years extended onsite repair warranty on 6-15-18, but was told it expired in May 2019!
After several calls, Jason (casemanager@ lenovo.com, (919)874-3008) agreed to repair it for last time at no cost. Since 10-4-19, I emailed/called him several times, but no answer!