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1.4 30 Reviews

LendingClub Complaints Summary

3 Resolved
27 Unresolved
Our verdict: With LendingClub's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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LendingClub reviews & complaints 30

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12:31 pm EDT
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LendingClub Payments/customer service

I’ve paid my loan payment via mail in checks from my banks online payment system. Lending Club has posted one of my payments late, forcing me to make an additional payment on the phone with my debit card, and last month, Lending Club never posted my payment at all… forcing me to make another payment using my debit card. Customer service does not exist. Lending Club is forcing me to make multiple payments, and damaging my credit.

Desired outcome: Post the darn checks, stop asking me to make multiple payments, establish Customer Service and accept responsibility.

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11:46 am EDT
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LendingClub I have never been late on a payment of over $300.00

I have now applied TWICE and for what I am "asking" I also was intending to pay OFF my current loan with YOU. I did not need another $10,000.00. This would pay you off on my current loan (as I you won't let me add to it) I have been paying a LOT of extra on my credit cards and I don't owe that much anymore. I pay on time and this was not fair to me! MARILYN WEGLARZ. (I also pay directly from my checking account each month and would continue to do so.)

Desired outcome: Give me a better reason.

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4:25 pm EDT

LendingClub Several employees misled me over recorded phone conversations about a loan cancellation extension and now I owe the company a ton more money

I applied for a loan with LendingClub. I was rejected. I sought, signed and accepted a loan with a different company and moved on. Until I unexpectedly received an email that my LendingClub payment was going through.. I was confused and panicked, and called LendingClub right away because I couldn't afford both and had acted under the information that I received - that the loan was rejected - and sought another loan. I was told that I could cancel and I began the process of cancelling, and that I needed to repay the initial amount that had gone out to my personal account and my creditors within 30 days.

I called LendingClub about twice a week after this action to touch base about my cancellation, because I kept getting scary email reminders and I was assured that my cancellation was on track and that I could even seek an extension if my creditors were slow in repaying the amount back to me to be returned.

My final creditor issued my refund in the form of a check - and it wasn't going to make it to me within the 30 days allotted, so I told LendingClub that I indeed needed an extension. Numerous LendingClub employees assured me over recorded phone calls that I was on track for an extension and that I needed to call when I received the check.

But today I noticed my first loan payment had cleared from my account - so I called again in a panic to let LendingClub know there was a mistake and that I was still awaiting one final refund.

And I was suddenly told there was no such thing as a loan cancellation extension, despite several employees assuring me over the past month that there was.

They're telling me that my only option is to pay the full amount (with interest) and said that they'll deal with the employees who (in my words) "misled" me about there being an extension. But they said there is no such thing and that they would deal with these employees separately, but that it would no way impact my loan repayment.

LendingClub willfully miscommunicated loan repayment and cancellation terms with me on several occasions over the course of more than 30 days. To my enormous detriment and to their gain - they're going to get a lot more money from me as a result of their lies.

Desired outcome: The loan cancellation extension that I was told was requested on my behalf repeatedly so that I only need to pay back what the company initially paid out to me

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Is LendingClub legit?

Our verdict: LendingClub's legitimacy, as determined by Complaints Board, strikes a balance between trust and caution. This nuanced position suggests that while LendingClub may operate with some level of legitimacy, users are strongly advised to undertake their own verification processes, reinforcing the call for a cautious but informed interaction.

LendingClub earns 51% level of Trustworthiness

Average Trust Update: LendingClub assessed by Complaints board with 51% credibility. Caution advised for personal and financial details.

We found clear and detailed contact information for LendingClub. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for lendingclub.com can be seen as a positive aspect for LendingClub as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of LendingClub's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Lendingclub.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for LendingClub have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up LendingClub and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

ComplaintsBoard
C
7:36 pm EDT

LendingClub Loan

I got a approved letter from lending club I gave them my bank information and now I’m locked out of my bank account they put a thousand dollars into my bank and never knew they are scammers my bank locked my bank account and asking me about the check from lending club now I’m over 400.00 hundred dollars in the whole.and they are calling me to go and get a 200.00 hundred dollar game stop card. I’m supposed to go to my bank and talk to them about the thousand dollars that they put into my account i don’t know what to tell them I thought everything was okay. I thought wrong he said he was in Florida and his name is Albert Franklin.and he doesn’t even care he is still trying to get money out of me even though he put my bank in the whole for over 400.00 hundred dollars.he has no shame please I’m on social security disability and I don’t know what I’m going to do about my bank I can’t afford to pay this back myself i wanted to consolidate my bills but now I can’t please I’m needing help with this because of him I can’t pay my bills because of this. If there’s anyone out there reading this and is a honest loan company now I’m needing a loan to straighten out my bank account now.and now I’m going to have bad credit on my credit cards and other bills. I’m not going to trust anyone until I find out they are the real deal.I had the money to pay my bills but I don’t anymore because of lending club

Thank you

Desired outcome: I want my bank account put back to were it was

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K
3:27 pm EDT
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LendingClub Identity online banking

Yes I received a email from lending club that stated my loan went through and for me to go straight to esighn. I sighned my name and dated the documents on 3/30/2023. And it gave me a number and the loan officer's name for me to call after I signed the documents and it has failed to call the number they gave me. And now my esigniture is on the documents that say I got a loan for 5,000 dollars. They have my bank routing number and account number. Now im worried about fraudulent documents that can be used to get money and im liable to pay. What do I do? Already called my bank. But what stops them from using my information to get money from another bank. I know I want restatution for the continuously not me able to sleep for being stressed someone is using my creditials to get loans through other banks. Who's liable for the stress this has put me in. Someone

Desired outcome: id appreciate a response

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11:08 pm EDT
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LendingClub Lending club

I applied for a loan with a different company 3/07/2023. Lending Club got a hold of the application. On 3/13/2023, I received an email stating that I needed to review and accept a loan from Lending Club. I did not review or accept... I did not even open the email. The same day, I received a second email stating that funds had been dispersed to my creditors. I called and was told that the funds needed to be returned within thirty days.

I called the creditors. I was told that I could request a check mailed to me in two to three weeks of them receiving the funds. Mail time and the two to three weeks, plus time to get into the bank, which may hold the funds for nine days, I told them that the thirty days would be too short of a time period. I screen shot a blank Borrower's Page but that does not seem to be enough for these people. I have requested a signed acceptance page but have not received one as yet. Beware of Lending Club and there tricks.

Desired outcome: need more than thirty days,anxiety due to their error/scam, feel should be able to keep money, already reviewed and accepted loan that is dispersing funds to the same creditors.

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7:25 pm EDT
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LendingClub Business banking

I had business banking with Radius Bank and they were bought out by Lending Club. Lending Club made a mistake and sent over two transfers of $1600 when I I made one transfer to my personal account. A few days later they sent an email and said that they made an error and were fixing it. Then they reversed both $1600 transfers and did NOT put the money back in my account. Now my $1600 had been missing for more than two weeks. I have called numerous times which is a nightmare and supposedly you can never speak with a manager. I have been told I would receive the money in 3-5 days and to reach out after 7 business days if I didn’t receive anything. They also said I would receive $100 payment for the inconvenience. I made the $1600 transfer to my personal account on 8/5. The mistake reversal was made on 8/10 and I still don’t have my money and it’s EOD 8/25. I was told today by one rep (after another rep, Michael D., was extremely rude and hung up on me) that a manager would call back within the hour. Then after that didn’t happen and I called back and the next rep said end of day….still nothing. I am so fed up with this “bank” and their unprofessionalism. I am a small business owner and a single parent and they think it’s okay to just take my money and not make it right.

Desired outcome: I want my money they took from my account.

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9:34 am EDT

LendingClub Loan

This company are thieves. I applied for a $8,400 loan. I was approved. To be approved, I had to give them my creditors info to pay my credit cards off directly. Which I did. I typed the account numbers directly from my card. They paid off 3 and then when I checked about the fourth one that was never paid, I was told they sent the money to an account that was not mine. An account number not even given to them. I was even told to contact the creditor which the creditor cannot help because IT IS NOT MY ACCOUNT. I never gave them that account because I don’t have an account with that number. A week later of calling and emailing and being on hold for over 20 minutes multiple times to even speak to a manager, transferred 3-4 times and they will not return the $1,148 they have stolen for me or even assist me in any way. Everyday I have wasted contacting them to get the runaround. Very unprofessional. They expect me to pay them that money which they stole out of my loan. This has been the worst experience with any company. I wouldn’t recommend them to ANYONE. They took $500 out just to get the loan plus the $1,148 so they stole $1,648 from me and expect me to pay it back. I do not recommend this company unless you want some headaches and to waste your time and money.

Desired outcome: I want the $1,148 they stole out of my loan.

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7:04 pm EDT

LendingClub Received a loan from lendingclub for $20k

I was approved for a loan of $20K from LendingClub. Paid every month automatic payment of $632 each month then came my 3rd year since the loan. I looked at total for payments already sent to them came to just shy of $21k. According to their system I still owed $18k? So beware of their scams. I have since filed a lawsuit against them. Seriously I had a credit score or 750 when they gave me the loan, and in what world is 90% interest the normal for any loan?

BEWARE...

Desired outcome: People think twice before getting screwed over by this company...

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11:17 pm EST

LendingClub Gift card fraud

Christopher. Bradford was my loan advisor he said was approved for 8000.00 finally he said I needed to purchase a gift card 200.00 send him pictures of the receipt the package and the front and back of the gift which I did He then he would send to the processing department and call me back. When he called back he said he needed 300.00 for loan insurance I told him no way demanded my money back. He said fourteen days. I don't believe him. I think they are nothing but a bunch liars and thieves

Desired outcome: I want to make sure I get my refund and it should not take fourteen days

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9:03 pm EST
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LendingClub Charges on my account

On August 27, I applied for a loan through Lending Club for 6000 dollars. 753 dollars went to my bank account on Aug 30. On the same day 4897 dollars was sent to Upstart by check. I was notified by Upstart that the bank rejected the check and it was returned. The check was from Lending Club to Upstart, never in my hands. I was notified on Sept. 13, by Upstart the check was returned. By the time Lending Club got around to giving me the money direct, it was Sept 28. I then owed Upstart and additional 138 dollars in interest, they charged me the 15 dollars for the returned check and Lending Club charged me 30 days of interest on the 4897 dollars that I had not received.

Desired outcome: I want the 15 dollar returned check fee. Either the additional interest of 138 dollars that I had to pay Upstart or The interest Lending Club charged me for the month they didnt give me the money.

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K
12:56 am EDT

LendingClub Transfer of funds

I've tried to contact Lending Club via email and phone, to no avail.
I need to transfer money to the account from which it was withdrawn; however, I accidentally used the incorrect external account number and now the app won't let me change it.
I need to transfer this money ASAP.
You may contact me via email (kelsey. m. [protected]@gmail.com) or phone [protected].

K

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Y
2:24 am EDT

LendingClub Gift card fraud

I was inquiring for a loan because my vehicle have broke down, the lending company a gentleman named Mike I've been working with him for about to 3 days. He's been asking for gift cards of different prices the 1st one was a Google play for a $100 the 2nd 1 was a gift card for eBay for a $100 today he swore up-and-down all day long if I've given him $50 more in a gift card of eBay he would release all my funds he said the loan was $2200 And he still wants more money but he can't even show me at least $500 or something it doesn't make sense And he still wants more money but he can't even show me at least $500 or something it doesn't make sense. How does a Google play card ensure my money it does not make sense he said that the first card what toys are my money $400 he said the second card was for I forgot what the third card which was the $50 was to pay for taxes for the money to be moved around from State to state or country to Country I don't know... I told him I wasn't sending him no more money I hadn't seen anything and he sent me some kind of fake contract as well so can somebody please communicate with me my number is [protected]... Thank you, Yvette Lopez

Desired outcome: Either I get my loan for the amount I was promised or I just get reimbursed for the 250 I've already spent for cards I can't even use

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K
12:41 pm EST
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LendingClub They have held my deceased father's account for 8 months

My father passed away in March. The legal documents were sent to Lending Club in June to release this $18, 000 account to me, the trustee, I have made 30+ calls and have been told many times that they will resolve this "today" Or that it is in legal. I'm looking for the proper authorities to report this too.
Side note; The banks where my father had accounts turned the accounts over to me in a matter of hours.

Desired outcome: I want the account released to me. If I'm forced to file a lawsuit I will want a lot more

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10:35 am EDT
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LendingClub my instant offer

I was sent a pre-approved loan amount of $20000.00. I was supposed to reply by July 3, 2018, I have replied and now being told I'm denied or need a co-party to also sign. If I'm pre-approved why ami being denied or being asked for that matter to have a co-party? I find this to be unfair to me and also to be false advertising. I would like to see something done with.

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9:13 pm EDT

LendingClub itunes card

Yes I was scammed a company claiming it was a loan company asked me to get itunes cards for various payment plans etc up front. I spent $300.00 in itunes cards and did not see one penny. I filed a claim with the Federal
Trade commission. There is no protection for the consumer to hear Itunes tell it. This is not going over so well. I hear this happening to other consumers. We as the consumer purchased the cards. However our money is lost. If your company does not protect consumers, consumers will stop purchasing your products. I would like assistance in this matter and a refund. thank you

The scamming company sent an email and went by the name Lending Club
they werent the actual Lending club phone [protected] they sound India based. Other numbers used [protected], [protected], [protected] stating they were Houston TX based email used [protected]@accountant.com

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Update by sherrydalene
Aug 30, 2017 9:11 pm EDT

My phone number [protected] Sherry Stewart

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J
7:06 pm EDT
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LendingClub Loan

These people wanted copies of my bank statements, which I sent. They then wanted all pages, even the blank ones, showing all the edges. We got on the phone to check on it, and they wanted ludicrous personal information like my wife's year of graduation of everything that she had ever done. Next was more stupid questions and if another way to send the info
This isn't the first time we were going to get a loan, but never from them. The only reason we started talking to them was a pre-approved offer they sent us. What a joke they are, and all for 1/4 of the offer for 3 months duration.
It is obvious that lending Club is a ripoff company... We can surely wait or find someone else easily. Don't worry with them, they are crooks. They actually approved us once, then changed the way they do business.

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4:05 am EST
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LendingClub Fraudulent loans

After receiving a letter My Isntant Offer in the mail while trying to get my finances back in order not to lose my house and job to only get hustled by this. I was constantly thinking that I was going to get the loan but day by day they presented me with another reason to send more money and yet only two thousand later. Lost home, job, family, etc.

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3:52 pm EDT

LendingClub Investors with Lending club still getting scammed too!

Run!
they are such snakes!
charging triple the fees they claim!
the current scam sucks you in with high f and g loans to buy at 1% normal fee they charge

then when you send more money they cut you off--suddenly there's no decent loans listing to buy--

and you have to go to the side link to folio and pay an extra .5 to folio and a 2.5% premium charge to get the same loans!

they're doing it again--just like the investigators caught them at before--bait and switch--tell you you'll get an even chance to buy higher interest loans they are writing but are not letting small investors see past the first few purchases--just enough to suck you in!called tons!
got tired quickly of rude children on the phone.
Excuses?
1. Check at times we post
--did it--even the 3am pt posting--nothing there but the crap--you can sometimes see it for an instant as they take it away--but you can no longer buy it!
2. Use our auto buying software.
Did that from the onset--and it did work--again a couple of weeks then you get an email telling you to reset what you want it to buy down to the crap loans or it won't work!
3. Sometimes we just write fewer loans of some types? seriously? after buying them for a month they suddenly all go away? two entire classes of loans? for an entire month?
4. Try buying on the folio site trading account.
Ok, now i've got it--a scam!
there are tons of brand new high rate loans--still with all 60 or 36 payments due--at a .5% fee for folio and three hundred percent increased premium loan fee added on top to buy them.

Who bought them when they haven't been listed to buy--ive been trying for weeks? why is it they can buy and we can't--lol or did they already own them like last time they pulled a bait and switch on a customer that landed them in trouble!

now they're doing it to everyone!

how do you guys at lending club function with your pants on fire like this?

i am not going away until someone gets into folio and sees who does own all these brand new loans that us common folk can't buy--and what you're doing at lc behind everyone's back--again!

you can get them to send your money back folks--and you should!
lendingclub corporation
find a location
phone: [protected]
fax: [protected]
view additional phone numbers
71 stevenson st ste 300, san francisco, ca 94105
[protected]@lendingclub.Com
view additional email addresses
http://www.Lendingclub.Com

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3:58 am EDT

LendingClub Personal Loans

LendingClub is not a bank, but they are predatory lenders.

They are not clear about their rates, the ORIGINATION FEE (They definitely aren't a mortgage company)...and a little "bait and Switch or the interest and APR
5%-%15 then get a 24% APR (My credit scores run between 798-805 WTF
Not that fast...
I applied January 19 got funded February 2
Make you jump through hoops
Borrow $16, 000-$800 Origination FEE?!=$15, 200

Then in May (3 1/2 months later) it dawns on me that I could've just gone to my credit union and get a loan for this amount for only 9.9% so I apply and get approved that day, funds are transferred into my account overnight! NO $&%&# $800 ORIGINATION FEE!
Monthly payment $489.00 mo! $101.00 a month cheaper for a total savings of $1, 212.00 a year or $3, 636.00 over the 36 months...thats a car down payment, cruise, vacation, etc!

After making 3x payments of $590.39 ($1771.17 for three months) the payoff amount is $15, 207.00 ($7.00 more than they gave me!)

So to take possession of the original $15, 200.00 for 3 1/2 months is cost me ($1771.17 + $800.00=$2571.17 or $857.06 month)

Then when I schedule the payoff, I tell the girl to schedule the payoff payment for May 21st since my bank won't clear an amount that large overnight and to do it before would cause the transaction to bounce...she says since it is Saturday there is no clearing so it would have to be either Friday May 20th or Monday May 23rd... common sense would say lets go with the Monday May 23rd...which is what I instruct her to do.

What day does she schedule?...YEP! May 20th!

I only caught it by going out on the website to check it the same evening as my scheduling the 23rd.

If I didn't catch it...I would have been dinged by my bank for a $15, 207.00 NSF, my first NSF in over 25 years!

LendingClub is definitely "Caveat Emptor", expensive

Crowd Funding is a great concept, but it is supposed to be a better, less expensive, easier access way to fund.
Not a more expensive, jump through getting a mortgage type hoop loan.
I have heard even complain they get turned down by LendingClub then approved by their own cheaper bank or credit union for lower rates, no ORIGINATION FEES or prepayment penalties.

From an investor's position, I wonder if they see any part of that $800.00 origination fee?
You know they are only seeing a portion of the interest even though it is their money at risk.

Well, I'm not surprised the CEO has just resigned this week for "irregularities"

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