Debt Control Agency
reviews and complaints

I had a debt with cash money that went to collections. I contacted Debt Control Agency pretty quickly asking about a settlement. Since the amount was fairly low I opted to not do a settlement and I paid the debt in full so my credit would reflect paid in full rather than settlement. Well they turned around and reported to both credit bureaus that I accepted a settlement. I asked them to correct this and now they will not respond to me. They got their money they don't care now. This is completely unfair as a settlement is damaging to my credit and well why should I have settlement on there when I paid the debt in full.

acquired funds via stolen drivers license (which was reported stolen) allowed a *** Loan to be taken out under my name. *** sent the claim to the DCA who have had it since November 16th. I have been cleared by *** and the account with the DCA was 'closed' they are not removing the inquiry from my account and are not responding to any calls (including voicemails) or emails being sent to the information provided to me - I am being hung up on. This has impacted my credit score (was 784) prior to their claims I have been working for months to get it back up to 702. I was told I could 'expedite' the process but if I did not the charge would be removed at the end of the January. Reporting period. It has not been. They need to remove this inquiry and actually answer and respond to their victims.

IN 2018 I TOOK OUT A PAYDAY LOAN, I PAID THE LOAN BACK LATE, BUT I DID PAY IT TO THE ORIGINAL PAYDAY LOAN COMPANY *** DURING THAT TIME THE PD LOAN COMPANY CONTACTED DCA FOR COLLECTION (I NEVER KNEW THAT) AS THEY ACCEPTED MY PAYMENT AND I EVEN SPOKE WITH CUSTOMER SERVICE PEOPLE TO PAY THE ACCURATE AMOUNT WITH INTEREST. IN 2019 I STARTED GETTING CALLS FROM DCA. I ADVISED THEM THAT THE AMOUNT WAS PAID, THEY INVESTIGATED AND *** ADVISED THEM THAT THEY DID ACCEPT PAYMENT FROM ME, DCA SAID I OWED THEM INTEREST WHICH I PAID, AGAIN JUST TO AVOID ANY BAD CREDIT INFORMATION. THEY SAID THEY WOULD REMOVE THE ITEM FROM MY CREDIT REPORT THEY HAD SUBMITTED UNDER AS A COLLECTION ITEM. I HAVE THE EMAIL CHAIN STILL FROM ALL OF THIS IF REQUIRED. TODAY JUNE 25 2022 THIS ITEM IS STILL SHOWING ON MY CREDIT REPORT. I WANT THIS REMOVED!

I have paid an account in full to debt control agency for ***. I have attached the 2 receipts to the file. They said it would be updated on my credit file. It still has not been done. I have called them multiple times requesting a release letter and I still have not received anything from them. I would like to have this updated on my credit report as this is damaging my credit. This has been paid since March as indicated on the receipts that I have attached along with the file number on the bottom. I see they couldn't even spell the address right when I gave it to them. I am tired and frustrated trying to get them to send me a release letter and trying to get my credit report updated. I feel I shouldn't have to chase after them this long to fix what should have been fixed after the account was paid in full. Please help. Thank you

I first contacted Debt Control Agency On September 1st to pay off my debt to *** I spoke to Amara A. about paying off my debt so I could have it removed from my credit report. After paying off my debt, I asked how long it would take for it to be taken off my credit report, and they responded 30-60 days on September 3rd. However, its been nearly 60 days and the account is still there on my credit report, and I sent Amara another email. This time they responded "DCA does not remove item from credit bureaus , most items remains on your credit bureaus up to six years ." They clearly told me that it would be taken off in 30-60 days when I asked how long it would take for this to be taken off my credit report. I wish for them to honour that. Update Nov 1*** DCA has contacted me and told me that they have requested for the account to be removed and it may take up to two weeks. Will update once it has been fulfilled.

I had an illegitimate account added to my credit bureau reports approximately three years ago. The collections account was regarding a *** loan that I paid in full. I submitted a dispute via *** and ***. I submitted evidence and the account was removed. Today I received an email advising of a collections account, called and was advised that it's for a 2018 *** debt. At this point this is *** an account that was paid in full and this collection account, if added to my report will negatively impact my credit, although I have already gone through the lengthy process of resolving the issue. This company needs to review the documentation, remove my "account" with them and not further contact myself or the credit reporting agencies regarding this loan that was paid in full. Again, I have resolved this with the credit bureaus and the loan was paid in full prior to the original collection account.

DCA has been contacting me repeatedly for a *** account that was paid on October 8 directly to *** with a confirmation of payment received email. The person I spoke with said they had confirmed with *** this debt and referred to communication and credit counselling arrangements - which was never done. They have also now informed me that I owe almost $2000 for a *** account from 2002 for my current address. The person I spoke with said that because the address they have on file is my current address the debt is mine - I have lived at my current address since 2013. *** has no record of this and has been my phone/internet provider for more that 10 years and my account is current. I would like both these records purged and no further communication/contact from this business. I have tried dealing with them directly to resolve these matters as I am trying to improve my credit rating and avoid impacts where possible.

On February 4, this collection agency appeared on my credit report. I've paid the exact amount shown on my credit report to this collection agency on February 16. I've fully paid the balance. Now it's been 39 days since I made the full and complete payment. However, this agency has not sent me any document. They told me that I'll get the document within a week after I made a payment. It's been 39 days. I contacted them via email so they at least send me the documents electronically. Nothing. ***. What should I do? They got my money and didn't send me any documents, letter of release, etc. I've been calling them and they give very general answers and ignore my emails. All I want is justice. This is Canada, not some corrupt country. ***. Just send me my docs

I have 2 outstanding collections. I have never receive a letter in the mail. Only incoming calls. During this pandemic everything is slow and i am not making money. However your company does not seem to care and is charging heavy interest. According to the government of Ontario you are supposed to work with me on this situation we are all in. I have made 3 payments $200.00 $300.00 and $2,164.07 and have paid one account in full. For about 10 day's I have been asking for an e-mail or mail from your company showing what I owe, how much I have paid, what is my remaining balance, how much interest I have been charged, and how the interest is calculated on my remaining balance. I have not received anything. I have contacted and left messages with the manager several times and have not received a call back. As I told the gentleman I am dealing with that all I could afford is $200 bi/weekly as long as the company I work for does not increase what I am making. I do need what I have requested. Please contact me.

I got a call from my brother saying DCA is showing on his credit file and that is my owing to *** I forgot that I had owing from ***from 2 years ago, so I contacted them to settle the matter. I have recently settled the account but still have not received a release letter after paying the settlement amount. They also have not taken my brother's personal information off from the account and is still showing on his credit report. They initially wanted my brother to send them email with his personal details including Name, DOB, Address, and a proof of DCA showing on wrong credit file. After my brother sent off these information with the proof of DCA reporting on a wrong person, DCA told my brother they are not responsible for correction and told my brother to contact the credit bureau instead of giving my brother a company letter to resolve the matter. All my brother wants was a letter with company letterhead correctly specifying that this matter does not belong to him, and the account is paid by me as agreed. My brother is trying to get a finance for his new home and they are affecting his credit.

Starting beginning of January, I was receiving calls from DCA stating to contact them at X-XXX-XXX-XXXX - I returned their calls on numerous occasions and would go in call queue and their system would hang up after 15 mins of waiting. January 21st - I finally reached an agent and was told matter at hand. I explained, I never received a letter about it and would like all details in writing to be able to determine how to proceed with this matter. Was told that maybe I didn't receive letter due to postal issues. I was then told I could send an email request and information would be sent to me through an email. Everything was sent to DCA on Jan 21st to receive written information on the matter - no response. I emailed again on Jan 25th - no response. All communications with company suddenly stopped. Feb 08, 2021 - Received another call from DCA requesting I call them on this matter. I sent them another email requesting a letter or documentation on this matter - and to stop their calls until proper documentation has been received by me. I also informed them that they are not following proper collection procedures.

Hello, I received a phone call from an agent March 10. This is the first time I've spoken to your company. The agent has advised that I had an outstanding debit of $8000.00 from a closed off account valued in excess of $5000.00 with your client from 2019. The address of the alleged debt, I vacated in 2017. I had emailed your Customer Care team requesting an invoice of all charges, services, equipment, and the stipulated interest accurual rate of 30% per annum, so I may review as I believe this account was carried over fraudulently by the new tenants of my old address. I attempted to contact your client, and they advised they are unable to speak to me regarding the old account, that I had to speak to DCA. I received an email note confirming that the statement of charges has been requested. Since then, I have received 4 phone calls from a *** at extension *** on March 10 stating she received my email and demand that I contact her. Again a few occassions on March 11, demanding that I contact her today to discuss this matter. I have clarified on my email dated March 10, do not contact me unless in writing until the statement of charges are received through you and/or your client. ***. I just want an outline of debt, interest to determine if this even belongs to me!

I successfully completed a *** Debt re-payment program in December . One of the places I owed money to was *** and as of December , I did not owe them any money. In the past month, I obtained a copy of my *** credit report and found a derogatory account listed as DCA [protected] with a zero balance but appearing to have purchased this account from *** as of August 19. I contacted *** who told me they could not help me, that I had to contact DCA and ask them to contact *** and have it removed and this item would purge after 6 years. *** confirmed they did not know what this item was and could not remove it. I called *** who could not explain why my account was sent to DCA, could not ask them to remove the item from my credit report and confirmed I owe no money and told me I had to contact DCA. I called DCA [protected] who told me I don't have an account with them but gave me the customer service email address to discuss. I emailed them on Nov. 18 2021 and today they advised me that despite never having an account with them and owing them no money, they will not ask *** to remove the item and told me I had to wait 6 years for the item to purge. I am trying to rebuild my credit and this report is not helping me with my goal. Can you kindly help me encourage DCA to remove this item from my credit bureau reports?

I filed a consumer proposal on July 17 which included a debt to *** (payday loan company). Four days later on July 21, *** sent this debt to collections with Debt Control Agency (DCA). It seems clear that *** decided to ignore the consumer proposal and forward the debt to collections. DCA has admitted that they received copies of my consumer proposal documents from *** and my trustee in 2017. They apparently kept my account open, regardless. I satisfied my consumer proposal in Sept 2019. When I checked my credit report in June , I found DCA showing up on my report under collections: "A collection was reported on 07/17 by DEBT CONTROL AGENCY in the amount of $1171. Balance outstanding: $1656. Reference: ***. Date of last payment: 04/17. Collection Agency reference number: ***". My trustee contacted them again and communicated with *** who said "I have sent a request to *** to have your account updated to reflect your bankruptcy." I also sent a request to *** to update the collection entry for DCA to show zero balance. The entry was fixed in July, but then reverted back to showing a balance owing in August. I again, requested *** change the entry. It was fixed, but then reverted back again to showing a balance owing just last week. *** says that DCA is sending this update to them regularly, showing that I owe them $1656 and I need to address this with DCA. I tried contacting *** again to see if she would address the problem, but I received no response. This has been going on since June, and I now need more immediate and documented action to resolve this matter.

I found myself in collections with this company. At the time I didn't know I was, so I paid the original lender. However I was charged a service fee for paying my amount in full because I used a credit card. According to consumer affairs Nova Scotia this is not allowed when collecting debt from a collections account, I can not be charged more money than I owe. The act as followed is: Collection agencies and businesses collecting debt can't: collect more money than you owe the business or person who hired them collect from a person who isn't liable for the debt continue to try to collect from a person who proves to the collection agency or business collecting debt they're not the person who owes the debt *** or speak *** to you, your family or acquaintances make contact so often or in such a way that you, your family or acquaintances feel *** contact you on a Sunday, any day between 9pm and 8am or more than 3 times within a 7-day period *** about your credit or a legal action (directly or indirectly) to anyone *** to give information to anyone that could affect your job contact your family and acquaintances unless your family or acquaintance has guaranteed to pay the debt or the collection agency or business collecting debt is looking for your address or phone number contact your employer unless your employer has guaranteed to pay the debt or the collection agency or the business collecting debt is looking for your address, phone number, employment status, business title or business address publish or post your failure to pay a debt or *** to do so start legal action (like taking you to court) without notifying you first Since I was charged a service fee I am asking in good faith this be removed from my credit report. The account was paid in full when notified. My release letter is also incorrect because it states I paid less. Please contact me with a resolution. If not my next step is to file a complaint to consumer affairs.

A collections account appeared on my credit reports with both *** and *** and was first brought to my attention in May . I immediately found this unusual since I do not owe any money to any creditors nor collection agencies. The credit reports were showing a collection account from Debt Control Agency (DCA). The original creditor was "***", the case # is: DDXXXXXX, original balance was $724, and the last balance date was April 24. I e-mailed and spoke to a service representative at *** and was told that there is no debt that has ever been associated with my information. I communicated with the privacy officer, ***, from *** who could not find any information regarding a collections account or debt and so he transferred me to ***'s *** department. I then spoke with *** from ***'s *** response team who confirmed that there isn't a file with a debt balance in their system and she even mentioned that she tried searching every possible way with my name and there is no match. So I called DCA, to inform them that the collection account that had been reported on my credit report is invalid and false. I asked them to remove any information they have on me from their system. They appeared to have some sort of discrepancy in the information in their system and refused to tell me the information they had on their end. I spoke to *** who is a customer care representative at DCA and she even mentioned that she also cannot find the collections account with the credit bureaus. As a result, I filed a dispute with *** and *** to have the collections account investigated and removed. Both investigations resulted in the removal of the collections account from my credit report because it is not a valid collections account and I have never in my life owed *** anything. Nonetheless, I still keep getting countless phone calls from DCA regarding this collections account. In addition, they have now started falsely reporting this collection account on a family member's credit report even though they do not owe any money to them either. This appears to be a *** and DCA continues to *** my family and I although it does not belong to us. I have asked DCA to stop contacting me and they have clearly ignored my request. I want DCA to stop calling me and I want them to delete any personal information that they may have on me. I also need DCA to have this collections account removed completely from my family members' credit report.