Lemon Squad review: Failure to provide services, lack of communication, and unresolved issues after payment

I am filing this complaint due to Lemon Squad’s failure to provide the services I paid for, the lack of communication, and the inability to reach anyone who can resolve the issue.

After placing my order, I expected the inspection to be completed within the timeframe advertised on their website. Instead, I experienced repeated delays, inconsistent updates, and no meaningful communication from customer support. Attempts to reach Lemon Squad by phone, email, and their internal messaging system have gone unanswered or resulted in generic responses that did not address the actual problem.

Despite paying for a professional inspection, I did not receive the service as described. The company has not provided a clear explanation, has not offered a resolution, and has not refunded my payment. Their customer service line either disconnects, places callers on endless hold, or routes to representatives who cannot provide answers or escalate the issue.

This experience has caused significant inconvenience, financial impact, and loss of confidence in the company’s advertised services. Lemon Squad’s lack of responsiveness and unwillingness to resolve the issue leaves customers with no option but to escalate publicly.