LeatherShoppes reviews & complaints 2
Keywords
experience furniture chair delivery factory holes leather nightmare purchased weeks clean damage headrest neglect recliners repair retailer sectionalNewest LeatherShoppes reviews & complaints
bradington & young recliners
We purchased two Bradington & Young special order recliners less than two years ago. I started seeing holes appear on the headrest of one of the chairs and contacted both the manufacturer and Leather Shoppes via email. Leather Shoppes "service" department asked me to send them a picture of the damage. I did that and received an email back from them that the damage was due to neglect on our part because we didn't keep it clean. How offensive! We have had several leather pieces of furniture over the years and have NEVER had an issue like this before. We paid less for a leather sectional than we did these two years and the sectional is still in great shape without any issues. Less than two years after receiving these chairs and we're looking at replacing the headrest without any help from the retailer. The "service" department was rude and condescending and made their determination based on a close-up picture of the holes in the headrest leather. They didn't even see a picture of the chair itself which you think they would need to see in order to decide that the damage is due to neglect. I will never again buy a Bradington & Young/Hooker product and would advise anyone considering buying from The Leather Shoppes to find another retailer. I approached them asking for recommendations for repair and instead of making suggestions, they were offensive and dismissing. Horrible experience!
Terrible experience!
Worst experience ever. Purchased Palliser Horizons top of the line leather furniture from them. Furniture was several weeks late, delivery was a nightmare, and the chair had holes in the leather (from the factory) and they refuse to replace it. Leather Shoppes says Palliser will repair but not replace it. I paid top dollar for NEW furniture - not repaired furniture! This chair belongs in the factory seconds section - not new section! Way to stand behind your products! Wish I had just bought Natuzzi furniture instead.
Owner is a Liar. I would say the most dishonest businessperson I have ever spoke to. Beware, they target online business which is the easiest fraud! Got me!
Couldn't agree more: Avoid LeatherShoppes, Inc. at any opportunity. You can thank me now! It's easy to see why he closed his storefront, so he could hide behind the internet with his pathetic "business" practices.
Owner Jim was rude, insulting, dismissive... shall I go on?... when we actually dared to express our displeasure with the products that arrived after 90 days of waiting. Ordered expensive chairs from his house brand - American Heritage - which he touts as 5-star quality. Don't believe it; it isn't true. He did not back our damaged, pricey order with any service that would actually satisfy us, or solve our product defects. So, any warranty claims are pointless. He instead insulted us and tried to assert his flawless record. Hardly, Jim.
Vote with your dollars; go to a real merchant, like Nebraska Furniture Mart. LeatherShoppes carries no worthy brand that can't be had elsewhere. Save your soul and cash. Don't support this jerk.
Is LeatherShoppes legit?
LeatherShoppes earns 91% level of Trustworthiness
Perfect Trust Endorsement: LeatherShoppes achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
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Leathershoppes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a leathershoppes.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
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- Leathershoppes.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The leathershoppes.com may offer a niche product or service that is only of interest to a smaller audience.
- LeatherShoppes protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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www.leathershoppes.comRecent comments about LeatherShoppes company
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