The complaint has been investigated and
resolved to the customer's satisfactionResolved Laptops Direct — Customer Services
resolved to the customer's satisfaction
AVOID LAPTOPS DIRECT !
Attractive prices & fast delivery can usually be matched elsewhere & don’t make up for awful tech help & aftersales if anything goes wrong.
It took weeks to get a reluctant refund on a faulty Compaq 610 provided with no reinstallation disks & I am still waiting 3 weeks later for a refund on the extra care package I bought with it.
Their 24/7 support was not answering over an entire weekend & when I did eventually get through took a week to return the call.
Their “Customer Services” do not return calls, will not let you speak to a manager & do not even acknowledge emails ! (just come off phone to them now after 3 days of repeated unanswered emails & calls!)
BUYER BEWARE !
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