KyLinTV

My mom saw the Ad by KylinTv three month ago and sign up their unlimited call program. (pay for one year in advance). The day before yesterday, June 18th. 2014, 3 month after she start to use KylinTV the phone was cut off.

Day One (June 18th 2014)
Phone being cut off without any notification. Call customer service and leave message. No one call back.

Day Two (June 19th 2014)
call over ten times finally, someone at 3pm. afternoon said they cut off the line because we need to some additional fee. We said we already pay one in year in advance. They said it's something additional. They asked us to pay for additional about a month ago as well for some TV they said we watched. Even though my parents has never use their service to watch TV.

Day three (June 20th 2014)
There is still no phone service. We asked to either turn the phone back on or cancel the service. My parents has use the phone number for near 20 years after they came to the U.S.A. They don't want to lose the number. Guess what the customer said. Their boss is in vacation. He won't be back till next week! Seriously?

Other experience in last three month every since my mother sign up one year international call service:
1. It's not the first time they cut off the phone. Once they said my parents need to pay additional because my parents used their line to watch TV. The funny thing is my father spent most time in China he doesn't even know how to use the TV remote control and my mom have problem to even using a cell phone. None of them know how to use their machine to steal the TV service!
2. Once a while the phone can't call out.
3. Once a while the phone went to someone's house when there is call from out side.

Now you see how sucks KylinTV is. Don't ever use their service!

By the way, the name of the customer service who talked with my mother is Sandy 周 #6071. She's the one said they can't solve the problem till her boss back from vacation. We will keep update in Monday. The day she claim her boss will be back.

KylinTV is political control. If a show in Taiwan and talked negative of China, KylinTV would make that show unwatchable. Don't waste the money on them, you can view most of TV shows and news on Youtube for free.

Additional, this is not the first time they asked for additional fee. It happens about a month ago. They said my parents use watch their TV. First my parents only order phone service, second how the people who doesn't know how to use cell know how to steal their TV to watch (My mom just learn how to use cell phone in last several days after Kylin cut off her service?

Additional...this is not the first time Kylin asked my parents to add the additional fee.

About a month ago Kylin asked my parents for additional fee. They said my parents watch their TV. The funny thing is my father was in China then and my mother doesn't even know how to use a cell phone (she learn it this week after Kylin TV turn off her phone of almost 20 years) She only purchase the phone service, how can she watch the TV?

My parent purchase the "全球无限打 & 终生不涨价" phone package (Unlimited Global Call & Never Increase Rate) three month ago and pay for a year in advance. Then the phone was cut off at June 18th. 2014

Day One (June 18th 2014)
Phone cut off without notice. Call; leave message; no answer;

Day Two (June 19th 2014)
Phone still off; call multiple time; customer service can't explain te reason why the phone cut off; finally someone said my parents need to add fee to turn the phone back on.

Day three (June 20th 2014)
My parent want to cancel the account and get back the number, since they have used near 20 years. Ask to speak to manager; customer service Sandy 周 #6071 said they can't solve the problem till her boss back from vacation. My parent have to wait.

Day four (June 21th 2014)
Waiting...

Day Five (June 22th 2014)
Waiting...

Day Six ( (June 23th 2014)
Phone still off; customer service #6052 Joy told my mom the mananger will call her back in one hour; Less then one hour, Miss Li #6068 call back and told my mom to pay the additional fee otherwise they won't cancel the service; my mom asked for the place to return the machine and pay the fee; she refuse to provide the return address.

If it's not because my parent has use the number for near 20 years. My parent will not waist time to call them. Now I will have to waist time call for my mom to cancel the service and get her number back.

Kylin sucks and it's truly the worst company and service I have ever experience. I am Chinese myself and I hate to say this. Now I understand why many people doesn't trust Chinese business.

Will keep update later if there are any. Hope this will end soon.

因为是父母用了近20年的电话，而且父母都70多了也不想学用手机所以不想换。想把电话换回原来的公司算了。今天是电话不通的第三天。Kylin TV 客服 （Sandy 周 ＃工号 6071 的答复是老板不在。礼拜一再说。下周一继续更新。

麒麟电视公司完全是个骗子加无无赖的公司。

我母亲看了他们三月份2014的报纸广告“$15.99 全球无限打 & 终生不涨价” 。所以就推出原来的电话公司交了一年的费用结果，结果从昨天起六月中2014电话被停掉. 打了十多个电话不是没人接是是不晓得原因。到今天下午总算有了个结果。说是我们欠费！我们问那“$15.99 全球无限打 & 终生不涨价” 呢？他们先是不承认有这样的广告，可遗憾的是我母亲留下了那份报纸。那位接电话的小姐就改口诡辩说我们看的是三月的广告，现在六月了不做数！

麒麟电视公司除了完全是个骗子加无无赖的公司外，他们的线路也很糟糕。在没有所谓的欠费以前就常有电话打不出去。要不就是朋友电话打不进来窜线。之前因为线路的问题我母亲就找过一开死联系她的Jeff。可是每次都找不到，留言后也不回电话。

劝诫大家不要用这家公司。他们和大陆一些恶人一样专门骗老人的。钱并不多但我最厌恶骗子。我把报纸扫描了发给你们。希望没有更多的人想我母亲一样受骗。

Dear Wendy,

Thank you for contacting me and giving me the opportunity to have your case resolved by April 26th. Again I really appreciate your time and you have already understood this misunderstanding is coming from your miscommunication to us.

Now as everyone understood and can check official statement from www.gw-tv.cn . KyLinTV is the ONLY IPTV company that was authorized to broadcast TV channels from Great Wall Package in North America. And KyLinTV is the ONLY company that delivers real HD quality Chinese TV stations outside of China. All other company claiming copy rights or HD are misleading and cheating customers.

As your case has been solved already in April 26th. I hope you have a wonderful day! Should you need any further assistance, please don't hesitate to contact me again.

Sincerely,

Joycey

KylinTV Customer Service Specialist
[protected] ext 8448
9am-5pm EST, Monday-Friday.

Kylin TV Customer service contacted me and removed the financial charge, I have already sent back the box to them.
I am not sure if I can remove my comments, but anyway, to be fair, there is followup from their CS.

I had one year package with Kylin TV and continued with another yearly package for my parents, however, they still charged to my account even I clearly told one of their representative -- please stop my pogram after my yearly package is done...now they are sending me the bill for the service that I did not request at all...
any kylinTV customers, please switch to Charming China, they only charge $5.99/month with 50+ channels and 10+ HD channels, hundreds of new film -- all free! i was paying Kylin TV for $360/year with this terrible customer service.
In order to stay away from the harrassment from kylin TV, I agree to pay the money they asked, luckily, my credit card was changed, they stopped their service, so the bill would not be scary! the representative talks like a answering machine, "this is my company policy"...Kylin TV will go bankruptcy for sure, just the matter of time!
again, stay away from the terrible company!