Knight sticks e cigarettes review: scam 107

Where the hell is my product at!?

My phone calls went through fine. However, I have not received the product. Does anyone know how their service has changed so far?

These Knight Sticks/ Supreme Brands LLC people are discourteous and . Stay away! Unfortunately, I was not within my 10 days and learned the hard way that the offer is a rip off. In reality, I had 4 days to cancel, since my offer was mailed on the 19th, received on the 25th, leaving only until the 29th to cancel. Their line about customer satisfaction is bogus. BEWARE! BEWARE! BEWARE!

YOU WILL REGRET IT!
My account has also been charged an unauthorized amount for refills. When I called customer service she told me that an agreement was signed when I ordered a 9.99 trial, and when I said I was going to my bank and stop payment, she said it was too late, they already got thier money. I did not authorize any charges for any amount and was not contacted to see how I like the product and if I wanted to continue using it. I did get a call however telling me that a refill order had been sent and that they billed my account. I do not agree with thier business practices and I highly recommend that anyone considering using this either stick to the real thing or just quit all together. Quitting is my choice now, because there is no inexpensive alternative, which is what they want you to believe.
If you are considering this product as an alternative please be wise and do not give them any account information. YOU WILL REGRET IT!

Holy F Tard! theese reviews are spot on. however i'm not sure if this is really a direct scam. i do know that the company is shoddy, and a little slow on all fronts. maybe the scaming is not intentional but i'm sure they are causing problems for everyone they do business with. i placed only a small order and i was assured that i was not signed up for automatic billing on refills. hopefully this is so but i would not be surprised of they try to bill me for more. my credit bill showed 3 charges for the one item i ordered. apon calling them i was assured that the 2 additional charges would be removed and a few days later they all posted to my account. calling them back i was greeted by a girl who seemed annoyed that i was calling about theese charges and that it was my bank that is making the mistake. so if this is resolved then i won't have alot of beef with them. still though their business practice is terribly flawed, customer service is obviously lacking, and i cannot speak for the quality of the product because after a month i still have not recieved anything. the stress is making me want to smoke...

I havent heard of those kind but my husbands aunt told us about VOLT e-cigarettes. They really worked for her. we ordered menthol and I will say they are a little expensive. We paid $60 something for 2 starter kits and 10 cartridges. My atomizer broke so they sent me 2 free of charge. We don't really like the taste of them but they do help. If you see somthing that has a "FREE TRIAL" chances are its not free and you will be scammed. Ive been scammed a few times just in a matter of months. If you want to try a smokeless cig try volt. It hasnt scammed me and its not going to give you a free trial but its better to pay this ammount then being charged hundreds of dollars in the end. The website is www.voltecigarette.com

I thoroughly read before purchasing and got what I ordered.
No, it doesn't taste exactly like a cigarette. But, I get my nico fix.
Most of these complaints I read here are imho are just poor customer service not the product.
I purchased directly and not from any 3rd party websites or phone
http://getknightsticks.com/

I just received my second shipment.
No, this isn't a scam in my opinion.

here is a number for this company that takes you to their office the lady's name is robin the number is [protected] press number 4 at the voice prompt hope this helps with some of your problems

A ligitament business will do the folowing for the consumer;
1)Send a eMail confirmation that the order has been receieved.
2)Send a eMail that the order has been shipped with a tracking number.
3)Have a customer service number that can be called 7 days a week, even if you get a recording, that you can leave a message.
4)Customer service that will be just that, customer service that wants to keep your business, not give you a line of crap.
5)Stand behind the product that are selling, willing to ensure that 'you', the consumer are pleased.
These are the basic business rules, which Knight Sticks, wants to avoid, by hiding behind a contract, that is designed to fail for you as the consumer, that's why it is a SCAM.

No FIX, you, like the rest of us have been SCAMMED.
Just take the lesson and eat it, and if possible, spread the word that this Merchant does NOT have any intention to stand behind the product that they are selling to the public, they are just taking YOUR hard earned money and running. Laughing at you all the way to the bank. Giving you a sub standard piece of merchandise. You might as well do business with a bum on the street, than do business with this Merchant.
It is a shame, that our current world, allows SCAM's like this to occur.
But there is a sucker born every day, and a JERK to take atvantage of them.
The name should be "KNIGHT JERKS",
Just sign up sucker, I'll take you money, and JERK you all the way to the bank.

how did you fix the issue after being scammed?

After u get scammed how did you guys fix the issue?

I tried this product as a "free" trial offer and was fine with the $9.95 shipping charge (seeing as nothing is free these days). However the product did not meet my needs and $99.99, even $59.99 is a little steep for the quality of this product. However i got on the phone, after a 20 min wait on hold, and talked to a customer service person. I acted like i wanted to check my account at first so i gave her all of my information and found out i only had 3 days left on my trial. Since the last day would fall on a Sunday i informed her that i would like to opt out so i did not get charged the $99.99. I asked her then what she was doing and she informed me that my account was completely closed and i would not be charged any further for this product. They never informed me of having to send the product back and i have not been charged, which was almost 2 months ago. However i did feel like, as soon as i informed her that i wanted to cancel, that i was rushed off the phone like i was bothering her or something. The product is nothing like it is described and all of the news clips and such that they use are about other e-cigarettes and not their own product.

I highly recommend NOT doing business with this Merchant, Knight Sticks
They not only got me for the $9.99, but for $99.90 as well. Read on.
The BBB does even know them, this Merchant appears to be a SCAM.

Customer Service
I will once again do my best to respond to each of your statements with accurate information about your account and the terms and conditions you agreed to when ordering:
-The $99.90 is not going to break me, but your responses are what is going to keep me going.
The goal of responding to your emails is not to antagonize or irritate you, it is to provide you with accurate information regarding what happened on your account (which I cannot help if this information upsets you).
-You do not have a recording of the conversation.
We certainly do have a recording of this conversation, as our customer service system records every single inbound and outbound call. However, as I had stated in an earlier email to you we did not find a recording from the number we had on file for you. As we receive thousands of calls a day I had requested additional phone numbers from you so that we could locate this recording faster – you provided this but stated you were going to file a complaint with the BBB regardless of what we did, so there was no point in pulling the recording after you had disclosed this.
-You have no interest in satisfying the customer.
I would not be taking time out of my day to respond to each of your emails with accurate information if I was not interested in customer satisfaction – please read through the email history, as I politely asked you to give us a day or two to pull the recording so we could confirm your claims and refund you.
-The package was not delivered to Port Ewen Post Office until 01/15/2010, you shipped it on 01/12/2010
You had a 10-day trial from the date your product shipped, which was 01/12/2010 – this means you had until 01/22/2010 to close the account if you did not wish to be billed for it. The trial starts from the ship date, not the date you receive the product (as we have no idea when customers actually receive/open their shipments – some customers have the packages sent to their business, to their PO Box, or to a friend’s or relative’s home. Even then the customer might not actually use the product until a few days after receiving – as we cannot wait for thousands of customers to call us and let us know they have received/opened the package, we must go off of the ship date).
-I called to cancel on 01/25/2010, well within my 10 business day trial period from my point of view.
That may by your point of view, but that is not what you agreed to in the terms and conditions, which clearly stated you would have 10 days from the date your product shipped. If you needed additional days to try the product you only needed to call in and ask. The terms and conditions were repeatedly disclosed and emailed to you, and you had to agree to them when you signed up for the trial – we cannot refund people for simply exceeding the trial period as this would negate the entire point of the trial offer (which is to give people a time-sensitive test – if we remove the “time-sensitive” part of the test, then it is not a trial but a gift).
-Shipping time to me does not count in a 10 day trial.
The terms and conditions you agreed to clearly stated that you would 10 days from the date the product shipped – I would advise you to review the terms you agreed to at:
https://www.secureordertrack.com/secure/knightsticks/terms.html
-Shipping defective merchandise does not count, up to you to provide good material.
As I had previously explained, if you had reported you were given defective merchandise and our customer service representative improperly notated the account, we would be happy to refund you for the charge. In order to give refunds we must first verify why the refund needs to be issued (in this case it is because you claimed the merchandise was defective). However, you refused to give us a few days to pull the recording and review to determine what happened before filing a complaint with the BBB.
-You are wrong, your Customer Service is also not Open over the weekend, "MON-FRI between 8AM-7PM CST" so why should count those days.
I never stated that our customer service was open on the weekends – please advise me where I stated this.
Our terms and conditions clearly states that our customer service department is not open on the weekends – we list this information so customers will be aware that if their trial ends on a weekend they need to call in and cancel before then or at least call in and ask for an extension so they are not billed over the weekend.
Saturday and Sunday are 24-hours long, just like any other day, which is why these are counted as days in the trial.
-I am going to challenge you in every way I can, if you do not credit my $99.90 back to my credit card.
You have certain rights as consumer and these include filing a complaint with the BBB and disputing the charge with your bank – we will provide detailed account records to the BBB and your bank when they contact us to insure the disputes are resolved in an efficient manner.
-Its things like this that give small business a bad name, and this is a very good example.
As I had stated in my email prior to this, I only wish you had given us the required time to continue investigating your account, for if we could locate the necessary recording and confirm that you had reported your product was defective I could certainly refund you in full for the charge.
We cannot “make things right” if we are not given the oppurtunity to do so, and as you did not allow any reasonable period of time to investigate the situation before filing a BBB complaint, we were never given the oppurtunity to do so.
Sincerely,
Devin
-Customer Service Supervisor-

I ordered Knight Sticks because I'm trying to stop smoking and get myself in shape. When it arrived I thought the box was great looking and though the product is a little bigger than a regular cigarette (think a 100 on steroids) I found that after playing with it a lot that it felt really natural. Right from the first puff I got something that I wasn't used to getting with regular smokes anymore - A Buzz! I'll admit, the product does taste a bit funky at first, but definitely way better than real cigarettes, and after a day or so I didn't even mind it. Regardless of what it tastes like, the thing I like is that my breath and clothing are totally unaffected by using my Knight Stick, my girlfriend can't tell even 1 minute afterwards. I called the customer service line and asked them if they're going to be coming out with different flavored cartridges, and they said new flavors are in the works, so I'm really excited for that.

Now I happened to have read the terms and conditions when I signed up, but I figured that if this thing could help me quit smoking real cigarettes (without having to give up my nic fix!) then that would definitely be worth a try. Turns out, when it arrived I quickly decided that $99 was a decent price for the cigarette battery and 2 cartridges. These cartridges hold a TON of vapor. I'm estimating they're about the same as 2 packs of regular cigs. Additionally, the $50 per month that I pay for the replacement cartridges is WAY less than what I spent on regular smokes, so I'm happy to pay that.

All in all, I am very pleased with the product, and it's cost. I understand how if people didn't know they were going to be charged they would be upset, but seriously, read the terms when you buy something. I bet you're all the same people who thought you could really get 12 CDs for a penny. For those of you who think it tastes terrible, I say give it a day or two, there's no way it tastes worse than a real cigarette. Just my 2 cents.

I just called to cancel my order when i told her I was calling to cancel she became very mean right away. She looked up my account and said my trail had ended on Saturday so I should have called the friday before. I had only had the thing for four days so I assumed I had six days left i tried to tell them it never worked but they didn't care and still wanted to charge me because of her attitude I asked to talk to her supervisor. As soon as the supervisor heard I was canceling she also got rude demanding that I knew when the order had been shipped even though she told me three different days it had been shipped. She told me that my bill would be sent to collections. That they would have records of calls I had tried to make when they were closed. Eventually she gave in and flagged my account and told me she didn't want my business its all good why would i want a product that doesn't even work?

Ok I called my credit card company BofA and they wont do A thing about it they say this knight stick has done nothing wrong I guess thats why the dont take amex. I thought I was A non smoker now after dealing with the knight stick I am back to smoking I am going to the store to buy A pack of smokes the I will blog as much of the truth about the knight stick

I am trying to quit smoking and the knight stick just made it A lot harder this is A scam company they don't care about the people they just care about there 3 charges 9.95 99.90 and then 59.95 ya then try to talk with someone there you for sure will go back to the real thing.

I saw the add on-line and had never heard of an e-cig. I have smoked for many years and have been thinking of quiting. I thought I would give these a try, so I ordered them. I guess I was lucky in that I did read the fine print, so I knew what I would have to do with-in the 10 day trial period. My order came in the mail very promptly, and I tried the product out the next day. I was very susprised at the flavor and the feeling that I was actually smoking a real cigarette. I can see how a person could use these to either cut down or actually quit smoking for good. I feel sorry for those of you who had such a bad experience with Knights. My experience with them has really been quite pleasant. And, believe it or not, I called to cancel on about the 8th day, [protected]), and a customer rep. answered in about three rings. I told him that I wanted to cancel my order and any future orders and was treated with professional courtesy. He simply wanted to know why. Was I displeased with the product or had something gone wrong, and I told him that I wanted to see what e-cigs were all about. He told me that if I ever needed anything else to just give them a call or e-mail, and that he had cancelled my order. I would receive a confirmation e-mail shortly. I looked, and sure enough, I had. End of story.

This company is misleading and very rude. I talked to someone who went over the terms and it was even stated that the convo was being recorded. This lady did not mention the automatic billing at all. When I called to try and return the product after only 2 days after it was received (I called Monday they're closed on the weekend), I was told they notified by email about the charge and that it was not refundable or returnable. I ended up ordering a new bank card and canceling the old account because they had a lot of attitude about me trying to cancel everything and I just don't trust them. Very bad customer service and product.

hi. When I ordered mine, they didn't arrive until the 9th day. Just that morning I called and told them the circumstances and they said it should arrive that day or within 2 days. He added 2 weeks onto my free trial! I told them that $99 was a little steep and they have it to me for 49.99.
i called them twice and only had to hold for about 5 minutes. I am using mine for a couple days to wean off the cigarettes. The taste is different, but I think I can really do this now!

My Lord, who on this Blue Ball gives you a 10 day free trial starting from the day they "SHIP"? Anyone dealing with USPS knows that they guarantee deliver from 2 weeks plus...for first class mail, that is...the times on my packing slip were CST when I am on the EST and thank heaven for the number provided above...it is different from the one I got...I am scared to death of that 99 when it shipped on 1-26 and arrived here on 2-1 ...are they kidding...I haven't even gotten to try it yet! I am sure this isn't going to end well already! They mentioned nothing about having to return anything...has that happened in all cases?

Thanks for the warnings...wish I had known about this site beforehand and I only came across it by accident!

Angel...East Coast of VA

I placed an order for this item on 1/20/10. I immediately received an order confirmation with details of the purchase agreement and my account was charged $9.95. At first I was going to cancel right away, but I decided to wait until the product actually came and see if it was worth paying for.

The trial kit finally came on 1/27/10. I opened it, tried it and while it was not too bad, it did not really suit my needs. I did try calling the [protected] number, but it was busy for a long time and I did not feel like waiting for two hours on hold everytime I called. I did send an email to the CS address, though I figured that was probably a waste of time. Also, while waiting on hold, every 15 seconds or so, the elevator music was interrupted by a recording saying that all agents are busy. This can get annoying real fast and I suspect that it is setup this way to chase people off of the phone.

As suggested above, today I tried the [protected] again and this time I pressed "1" for new sales, instead of "4" for cancellation. Within 5 minutes I was connected to a CSR who was polite and canceled my order on the spot. I received my cancellation email within 5 minutes. I do have to return the product, but the CSR said simply to just put "Return to Sender" on the envelope.

Overall, not a bad experience. However, I will say the site is somewhat deceptive in it's layout (typical of its genre). On the other hand, the Terms of Service link is present on every page of the site as well as in the order confirmation email. So while it is a bit deceptive on the surface, this is just another case where you have to do your homework before ordering and/or canceling.

So my suggestion is to call the [protected] number and press "1" for new sales. That seems to get you through to CS a lot faster.

I got took on this one. by the way, I'm pretty sure that some of the comments on this board are coming from the scam company that sells the Knight stick.
I was stunned to find a charge on my account for $90.99 the other day. I was really stupid because I wasn't looking for a scam or I would have found it when I ordered this useless product. I thought I was just trying out a product. when I got it, it didn't have any directions so I had to go online and look at some of the pictures to figure out the correct way to use it. I took one hit off it and thought, what a idiot I was to order this thing. Put it on the shelf and forgot about it. It reminds me of a product I bought from a t.v. add when I was a teenager. That was a worthless Item you put in a drill. It was worth few pennies and I paid a few dollars for it, lesson learned. Or so I thought.
These people take it a step further, they are calculating obviously, so that makes them scam artist. If your stupid you order the thing not knowing that there will be a $90.99 charge coming, if your really stupid and don't pay attention to your bank account you will start getting charged monthly for overpriced cartridges. I wasn't that stupid.
When I noticed the $90.99 charge on my account I called them. I waited a while but not an extreme amount of time. First thing was "did you read the terms of the agreement"? Honestly I don't remember if I did, assuming you have to go through that to place your order I probably just clicked agree, sorta like software . I told the girl if the full details of the way things worked were in full view before I placed the order, I never would have ordered it. She went on about if I was at a department store would I go to the cash register without knowing what the price was and what an irresponsible consumer I was. I just kept repeating that I was calling the bank the next day and the better business bureau. She passed me off to a supervisor, a more slick wily. Like the girl before him, he was deeply aghast that I called there operation a big scam. He sold 700 units that day without a single complaint and here I come the person that doesn't want to pay his bills and demands a refund. I told him if he sold 700 units then he won't miss my refund, and that I will call my bank tomorrow and the better business bureau. He broke down the cost, $25.00 to the link that sent me to his business, $50.00 to the research and development (I let him know then that the product was worth less then the $9.99 free trial and that I would gladly send it back and so on..). His response to my remark that I would dispute the charge to the bank was that, that would cost him $25.00 and they would find out that I agreed to the terms and charge me anyway. He offered to give me half the money back and I insisted on a full refund and that they were running a scam and I would call the bank tomorrow and the better business bureau. He finally gave up and told me good luck and hung up on me.
I called the bank the next morning (Bank Of America) and they put the money back in my account and there will be a dispute claim that takes a couple of months.
I haven't called the better business bureau yet but I will research that this weekend.
If I could remember what web site I was at that had the link for there scam I would contact them and make a statement on there forum to let others know that they are being paid $25.00 to send there viewers to this scam. It was some psoriasis talk board.
I still have to follow through with the better business complaint, don't know if that will do any good. I do have a free weekend and plan to spend it spreading the word and causing some damage on this scam operation.
If you know the ins and outs of the web, see if you can make those that try to do a little research on the knight stick in a web search first get warnings against this scam. I don't have that kind of knowledge and I don't have enough incentive to go that deep, but if you do, make it so when someone does a search on the google or what ever they get strong warning about this scam.
Thanks

Yes, very confussing and a scam. Cancel your credit card!

I just ordered one and got it a few days ago but im not tryin to pay $100. I just took advantage of the free offer so i want to cancel but i have been lookin everywhere on the internet and i cannot find refill cartridges for the knight stick. So if i cancel it am i pretty much out of luck on getting them? I can't even order them from their own website. Does anybody know of a site or place that i can buy them? Or do i have to just not cancel and get it from them?

Or please feel free to send a detailed email to support@getknightsticks.com and as soon as we hear from you we will do our best to respond and assist you.

Sincerely,

Devin

KnightSticks Customer Service Manager

TO ANY OTHER CUSTOMERS POSTING HERE -

We are terribly sorry if you had difficulty contacting us recently - our customer service department was overwhelmed with calls on 01/22/2010, due to the response from our trial offer. We have since added new agents to drastically reduce hold times and have opened up email support so customers have alternate means to contact us at.

If you have had difficulty in contacting us and need assistance, please send me a private message or respond to this post with some of your account information so that I can locate it and contact you to provide assistance.

Sincerely,

Devin

Customer Service Manager

I am very upset with this company and the way they handle their customers. I ordered the free trial they offered and paid $9.95 for shipping (it came in a first class envelope that weighed only a few ounces.) The way the offer read was very confusing. The product tasted awful and is bulky and hard to handle. I asked for a refund after my bank account was debited $99.09. I was told-no refunds after ten days from the day it was sent out. The woman I spoke with on the phone was rude and insulting. Her conversation sounded rehearsed.

Dear Customer,

I'm very sorry to hear about your poor experience with customer service - you pay $9.95 for shipping and handling fees (the handling fee implies we need to pay someone to package and send out your shipment, so the fee is split between paying for the shipping label and paying to have the product stored and sent out to you).

We list terms and condiitions on every single page of our website and send you a confirmation email the second you order with a coyp of them as well - they are very clear in that you will be given a 10-day trial from the date the product is shipped to determine if it is right for you. If you are unhappy with the product you only need to call customer service and close the account within the trial period; you will be billed or shipped nothing else. If you do not close the account within the trial period, you will be billed for the shipement at it's regular price (in accordance with the terms and conditions you agreed with).

I'm sorry about your experience and would like to try and provide further customer service - if you could please send me a private message or respond to this post I would be happy to look into your account further to see what assistance I can provide.

Sincerely,

Devin

Customer Service Manager

I ordered one for a friend only to discover that not only was it not FREE -- I had to pay $9.95 shipping -- they charged my debit care the approximate $100 only TWO days after we received it. Not to mention that the e-cigarette only worked one day before it would not charge. Fortunately, (lol) my computer was phished and I had to cancel my debit card anyhow so they can't get the monthly amount and you can bet we will be pursuing efforts to get the full payment and will likely send it back (if we can) COD! The survey itself is a nuisance which I ususally just answer that I am not interested itself has now been shown to be a scam. Thanks for all your help and suggestions and support.

KG

I ordered one for a smoking friend and was not happy that a FREE item was going to cost $9.95 in the first place and then after my computer was phished and I had to close the debit card, I learned that they charged the $100 just two days after she received the e-cigarette (and only one day after it would no longer charge-- first time having to charge it). It's a great idea but not from this company. Hopefully, we can get our $100 back. Thanks for the helpful suggestions everyone. Good to know we're not alone -- and we know better than to just trust a company... don't know why we didn't check here before ordering. The survey that just keeps popping up makes me mad enough... perhaps someone should shut that survey down. It itself is a scam. The offers are not FREE.

katrina goldberg

Gentlemen, gentlemen. KnightSticks is not a scam. They are simply a pretty legit company just trying to make a buck. Always read terms & conditions before you purchase anything online. My first E-cig was actually a KnightStick and I wasn't impressed with it. I had a leak with both carts they sent me as well as the battery life being really ###. Please, take my advice and avoid any of these "Free" offers. Like a guy said before go to e-cigarette-forum.com and there are tons of helpful advice on E-cigarettes. Also, don't give up on E-cigarettes just yet, I myself now own a Janty E-go and it is amazing. They are a very helpful product and they work like a dream compared to knight sticks.

KnightStick customer service wasn't bad for me, I simply told a man what happened and he immediatly canceled my order. I told him of the defective product and kept it with me.

I had NO problems with Knight Sticks. I was wary since I ordered a free trial off of a pop-up ad, so I called customer service. Took about 10 min wait to get someone on the phone who was very pleasant and explained when the last day I could call to cancel the subscription was. I received the package in under 5 days, liked it, but called to cancel anyway since I didn't want to pay $100 for the trial package. Once when I called, the phone number didn't answer, but then I called the next day (my 9th day since ordering) and after another 10 min wait spoke to a friendly customer service agent who asked why i was canceling (I said "didn't like the taste") and if i would like to return it (I said "Not if I don't have to"). She emailed me a cancellation receipt and I wasn't charged other than the initial shipping cost.
I called:
Toll Free Customer Service phone: [protected]
Customer Service representatives are available MON-FRI 8AM-7PM CST.

I am so happy I saw this - I too signed up for the FREE Trial of KNIGHT STICKS for $9.95. I did this on 1/19/10. My credit card was hit for this amount but my FREE Trial item has not gotten here yet. I tried calling the number for the Customer Service - I had the same thing happen to me - circuits are busy - please hold for the next available representative, so I hung up as the wait was long. I immediately called my bank and I was lucky - they cancelled my credit card effective immediately so I will not get hit with any more fees or items I don't wish to have. I was lucky that I called when only the $9.95 and an international fee of $.08 had hit my Credit Card. If this happens to you - call your bank immediately.

Grrrr! Same for me! I wanted to cancel before my 10 day tiral. Kept getting "All circuits are busy"...or a fast busy signal. All day I tried calling! You can't reply to their email either when they send you confermations for your trial offer...it's a "noreply" email adddress! I finally canceled my credit card! Credit Card company said they would dispute if I got a charge...but I told them how can you dispute when you can't get a hold of them! The BEST way to keep this company from charging you (if you want them stop sending you the Kightsticks) is to CLOSE your credit card. They also told me if they issue you a new number, Knightsicks can do still do a "force charge" to your acct. Better to close your credit card acct. The surest way to be safe!

Got mine today, called them to ask when it was shipped so I would know when the 10 days was up! The rep was very friendly, told me to only take one puff. I thought you could smoke like a regulat cig. How offen and how many puffs do you people take? Thanks

HI` YA``TRY AND CALL THE BBB, AND PUT A STOP TO THEM, NOW GO TO YOUR BANK AND CHANG YOUR CARD, NOW!

I got through to the [protected] number. The [protected] number doesn't work (recording said not a working number). The lady I spoke to (Amber) was not rude. I pressed #1 instead of #4. Immediately got a email confirmation of cancellation. However, I was told by Amber that I would have to return the package UNOPENED within 15 days or I would still be charged the $99, even though I cancelled. I inquired further about this as I can not easily get to the post office. She said she could "black flag" my account in order for me not to be charged the $99. That I wouldn't be able to order any other products from them. Which is fine, I don't intend to.

I called within my 10 days free trial period to cancel. I was waiting for a rep for about half an hour even though I called at 9a.m. Est. But once I got a rep, she approved my cancellation and sent me a cancellation email within minutes. The thing I'm wondering is when I asked her how do I return the product she replied, "You don't have to." She also said I won't be billed the $99.00. Has anyone else came across this scenario?

I have been using electronic cigarettes for over 6 weeks now and they are great, but you need to go to www.e-cigarette-forum.com before investing in e-cigs. This forum has all of the information anyone would need to make an informed decision on purchasing electronic cigarettes.