The complaint has been investigated and
resolved to the customer's satisfactionResolved Kitchens Pro — Bad service
resolved to the customer's satisfaction
On October 29 we sent some damaged drawer parts to the cabinets we received back to Kitchens Pro. Owner Matt Carmona said he would send us new one back because of the damage caused to them. We also did not receive shelves that were supposed to come with the cabinets as well as pegs for the shelves. Mr. Carmona said he would send us those too.
We never received it.
We called, emailed and were told that the package we sent was not received.
We checked with UPS and tracked the package number and saw it was received. Signed by M. Carmona
We call and call and we get the run around. " The manager's not here. I told you he would be back in 1-2 and hour. " This is what the customer service agent with mild attitude states.
All we want is our drawers and shelves - at least give our damaged ones back! We have a finished kitchen. EXCEPT for the holes were the drawers in our cabinets should be!