Unbelievably bad service and follow-up
I placed, and paid for, my original cabinet order with Kitchens Pro in August 2009 -- and they STILL owe me a cabinet door. This is because several of the doors arrived with cracks in them and I have been trying to get them replaced for the past FIVE months... several times the replacement door(s) they sent were also cracked and had to be returned. I am still missing one cabinet door! This is because the last time they sent a replacement door, it was the wrong size! This was after several (I've lost count) of how many times Matt Carmona (their customer service guy, which is a joke), either gave me incorrect delivery times or their delivery guy never showed up at all. Matt completely ignores many of my calls and emails and only responds after I call and complain to someone else at Kitchens Pro. As I write this, Matt had PROMISED me their guy would deliver my missing cabinet door at 10:00 am today... it is now 1:22pm and the guy never showed up... and of course, Matt has not answered my calls or returned my voice mails. This is the worst company ever!
Bad service
On October 29 we sent some damaged drawer parts to the cabinets we received back to Kitchens Pro. Owner Matt Carmona said he would send us new one back because of the damage caused to them. We also did not receive shelves that were supposed to come with the cabinets as well as pegs for the shelves. Mr. Carmona said he would send us those too.
We never received it.
We called, emailed and were told that the package we sent was not received.
We checked with UPS and tracked the package number and saw it was received. Signed by M. Carmona
We call and call and we get the run around. " The manager's not here. I told you he would be back in 1-2 and hour. " This is what the customer service agent with mild attitude states.
All we want is our drawers and shelves - at least give our damaged ones back! We have a finished kitchen. EXCEPT for the holes were the drawers in our cabinets should be!
The complaint has been investigated and resolved to the customer’s satisfaction.
Kitchenspro is the worst for returning phone calls. They really don't give a ###.
I almost placed an order for 32 units and after being ignored so many times on another project, I decided the grief to dollar ratio was not there.
some people just don't understand what customer service means
I have another website that sells the same products and their name is more recognize.
http://www.millspridekitchens.com
I have a name of another company that sells the same items their website is http://www.millspridekitchens.com
I am here to tell you this is the worst experience. Sold me a single oven cabinet. It was not, had to be modified on site to work. Needs fillers and drawer to complete. Still waiting. Clips missing, sent the wrong wall cabinets, I have to return at my own expense. Door face fell off, one door cracked. I keep calling no one returns phone calls, I email, yep, no response. And how they boast about 100% customer satifsfaction. Next to the bank to reverse the charges, bet that will get their attention. DO NOT DO BUSINESS WITH THIS COMPANY!
Is KitchensPro.com legit?
KitchensPro.com earns 100% level of Trustworthiness
Perfect Trust Endorsement: KitchensPro.com achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
Kitchenspro.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Kitchenspro.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Kitchenspro.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from KitchensPro.com.
However ComplaintsBoard has detected that:
- KitchensPro.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to KitchensPro.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Overview of KitchensPro.com complaint handling
-
KitchensPro.com contacts
-
KitchensPro.com phone numbers+1 (877) 210-6361+1 (877) 210-6361Click up if you have successfully reached KitchensPro.com by calling +1 (877) 210-6361 phone number 0 0 users reported that they have successfully reached KitchensPro.com by calling +1 (877) 210-6361 phone number Click up if you have UNsuccessfully reached KitchensPro.com by calling +1 (877) 210-6361 phone number 0 0 users reported that they have UNsuccessfully reached KitchensPro.com by calling +1 (877) 210-6361 phone number
-
KitchensPro.com emailsclaims@kitchenspro.com96%Confidence score: 96%info@kitchenspro.com95%Confidence score: 95%support
-
KitchensPro.com headquarters8920 Quartz Ave, Northridge, California, 91324, United States
-
KitchensPro.com social media
Recent comments about KitchensPro.com company
Bad serviceOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.