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3.0 2 Complaints
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3:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more Unbelievably bad service and follow-up

I placed, and paid for, my original cabinet order with Kitchens Pro in August 2009 -- and they STILL owe me a cabinet door. This is because several of the doors arrived with cracks in them and I have been trying to get them replaced for the past FIVE months... several times the replacement door(s) they sent were also cracked and had to be returned. I am still missing one cabinet door! This is because the last time they sent a replacement door, it was the wrong size! This was after several (I've lost count) of how many times Matt Carmona (their customer service guy, which is a joke), either gave me incorrect delivery times or their delivery guy never showed up at all. Matt completely ignores many of my calls and emails and only responds after I call and complain to someone else at Kitchens Pro. As I write this, Matt had PROMISED me their guy would deliver my missing cabinet door at 10:00 am today... it is now 1:22pm and the guy never showed up... and of course, Matt has not answered my calls or returned my voice mails. This is the worst company ever!

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4:45 pm EDT
The complaint has been investigated and resolved to the customer’s satisfaction. Bad service

On October 29 we sent some damaged drawer parts to the cabinets we received back to Kitchens Pro. Owner Matt Carmona said he would send us new one back because of the damage caused to them. We also did not receive shelves that were supposed to come with the cabinets as well as pegs for the shelves. Mr. Carmona said he would send us those too.

We never received it.

We called, emailed and were told that the package we sent was not received.

We checked with UPS and tracked the package number and saw it was received. Signed by M. Carmona

We call and call and we get the run around. " The manager's not here. I told you he would be back in 1-2 and hour. " This is what the customer service agent with mild attitude states.

All we want is our drawers and shelves - at least give our damaged ones back! We have a finished kitchen. EXCEPT for the holes were the drawers in our cabinets should be!

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Michael Salisbury
Aug 09, 2016 4:49 pm EDT

Kitchenspro is the worst for returning phone calls. They really don't give a ###.
I almost placed an order for 32 units and after being ignored so many times on another project, I decided the grief to dollar ratio was not there.
some people just don't understand what customer service means

Chula Vista, US
Mar 03, 2010 1:18 am EST

I have another website that sells the same products and their name is more recognize.

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Chula Vista, US
Mar 03, 2010 1:17 am EST

I have a name of another company that sells the same items their website is

sad puppy
bath, US
May 29, 2009 9:18 pm EDT

I am here to tell you this is the worst experience. Sold me a single oven cabinet. It was not, had to be modified on site to work. Needs fillers and drawer to complete. Still waiting. Clips missing, sent the wrong wall cabinets, I have to return at my own expense. Door face fell off, one door cracked. I keep calling no one returns phone calls, I email, yep, no response. And how they boast about 100% customer satifsfaction. Next to the bank to reverse the charges, bet that will get their attention. DO NOT DO BUSINESS WITH THIS COMPANY!

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Overview of complaint handling reviews first appeared on Complaints Board on Mar 30, 2009. The latest review Unbelievably bad service and follow-up was posted on Jan 16, 2010. The latest complaint Bad service was resolved on Mar 30, 2009. has an average consumer rating of 3 stars from 2 reviews. has resolved 1 complaints.
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  1. Contacts

  2. phone numbers
    +1 (877) 210-6361
    +1 (877) 210-6361
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  3. emails
  4. address
    8920 Quartz Ave, Northridge, California, 91324, United States
  5. social media
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