In April 2026 they sent a person out to replace a filter that we waited for months to get. He had no idea what he was doing and flood the kitchen. I spoke with them an asked them what they wanted to do, and it was nothing. I demand a fan to at least dry out the cabinet which they provided but nothing more.
Effective that April 2026 date I cancelled the service with the office. IN May we received a notice service was going to be provided, I called then and reminded them we cancelled all services.
Been informed today [protected] they have no records of cancellations, but they do have a record of the call and email text we cancelled in April and they had no issues that the service had been cancelled.
The staff in Lubbock only lies and about it. Now I was charged $87.00 which they say was a cancellation fee. I want four months refunded as we have had no service with them since April 2026 total amount owed is $349.32
You have a very disrespectful company in Lubbock who has for years just make things up as they go.
I was informed to today they're would be no charges going forward will wait and see as they are liars.
Please help in resolving this issue and get the funds owed me back.
Tom
Claimed loss: Lost $349.00 for overbilling when service was cancelled April 2026. Billed April, May June, and July 2026
Desired outcome: Refund rightful what mine and not to the company benefit
Confidential Information Hidden: This section contains confidential information visible to verified Kinetico Incorporated representatives only. If you are affiliated with Kinetico Incorporated, please claim your business to access these details.