KIA Finance review: Do not use this company

Do Not Use this Company, you've been warned. I purchased a 2020 Kia and paid the loan off in 2/2026. I continued to drive the car which I loved when I wrecked it totaling the car. When I completed the insurance claim, I found out the lien had not been removed from my car and I had to request a lien release. The timeframe was beyond regulatory statue, and the insurance company wouldn't release my check without a Lein Release. No one at Kia Finance cared at all. They call them care agents - please. I had to return my rental that I was paying for because I couldn't keep that up and now Progressive won't release my check without Kia Finance's lean release. Not sure when I will get it or even if I will. Been on the phone for hours both Friday and Monday with no resolve and lied to and hung up on "disconnected" several times. Left without transportation. It's a shame, I liked my car but after this experience I wouldn't recommend a Kia or Hyundai to anyone and would warn them to stay away. You've been warned.