Menu
Login
To Whom this Concerns,
I am very disappointed with the service that I received today November 10, 2023 a little after 8 am. I called kia finance twice and they hung up the phone. I asked for two of my payments to be applied to my principal. The first guy hung up the phone so my request was never completed. I called again and the lady name "Sorrsa" claimed to file my request to have two of my payments applied to my principal but she never sent me the service request number. That lady also hung up the phone when I asked her to help me navigate the website to see my payments and see how much money is applied towards my principal and interest. I gave her my telephone number at the beginning of the conversation and she did not call me back when the phone was "disconnected." Which further leads me to believe that she hung up the phone. They did not help answer my questions. I plan to leave Kia Finance if the issue that I am having isn't resulted. I called to find out why I can no longer have the option to drop down on my payments to see how much money goes towards the principal and interest on each payment I make. My name is Christina Cooke and my email is cooke. [protected]@gmail.com. Please contact as soon as possible. Thank you
Desired outcome: To be contact back with more information.
My Next Day Cash
2 reviews
Katapult (formerly Zibby)
75 reviews
Alpine Credits
2 reviews
500 Fast Cash / Red Cedar Services
27 reviews
Triad Financial Services
33 reviews
KIA Finance America is pitiful. I have a leased vehicle and the account is in MY name. The dealer registered the vehicle in my Wife's name ? I did not realize it at the time and it would not have mattered to me. Sadly, my wife passed away last month. Because the car is now registered to a deceased person, NYS vehicle laws state the owner has 30 days to re-register the vehicle. It has proved IMPOSSIBLE to do. We have contacted KIA Finance 7 times and the DMV in our county has also phoned them. NO RESULT. We have received one of the 3 documents we need. The personnel at KIA Finance can barely speak English and are almost impossible to understand. Every time we call, we get a different person and there are no notes on the account so we have to go through the same explanation of what we need every single time. The supervisor at the DMV says there is nothing we can do but wait for the requested documents to arrive. The KIA dealer says just drive the vehicle and forget about getting the documents - they cannot help. KIA customer service is USELESS. I will never lease a purchase a KIA again. Other folks here heed the warning we commenters are making regarding KIA's. Kia cares about selling and lasing cars, but their care for the customer ends right there.