Menu
Write a review
File a complaint
Keystone RV

Keystone RV review: Montana High Country

D
Author of the review
5:54 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchased the unit June 2024. July of 2024 1st trip out and numerous issues including self-level screen not working, inverter outlets not working, 110 outlets don't work, outdoor fridge brackets failed, tire blows out on second trip (due to axles misaligned) unit was tracking.. damaged undercarriage and skirt, no water pressure, black tank leak. These were just the beginning problems. Almost 3 months later got unit back, on way home unit was tracking again! Now back into Camping World. Now the unit is back in service and not able to use until May 2025. Out on first trip of the season and now bedroom slide out will not go in..Got unit back and claimed slide was fine just needed lubricant. Next trip out, unit is tracking again axles/hangers, still off and tires worn on passenger side and not driver side. Also Bedroom slide out wont go in and was informed by Zack this is due to the unit being extremely off the hangers/axles. Back in to Camping World again.. Unit has been in there since and it is now January 2026. Spoke with Zack Snyder who is handling the issues along with Michael Washman and was informed by Zack that this would be a buy back due to the numerous and unfixable problems. There has been no communication with Camping World now as they will not return calls. We have owned the camper for two years and have only had possession of it for less then a handful of trips.
Camping World has been unresponsive and unprofessional as they avoid all phone calls.

Claimed loss: Unit was $ 68,000.00 along with time unit unable to use and various trip cancelations...Also had to replace full set of tires

Desired outcome: Buy Back from Keystone as promised from Camping World!!!!

Confidential Information Hidden: This section contains confidential information visible to verified Keystone RV representatives only. If you are affiliated with Keystone RV, please claim your business to access these details.

0 comments
Add a comment
  1. Keystone RV Contacts

  2. Keystone RV phone numbers
    Click up if you have successfully reached Keystone RV by calling +1 (866) 425-4369 phone number 0 0 users reported that they have successfully reached Keystone RV by calling +1 (866) 425-4369 phone number Click down if you have unsuccessfully reached Keystone RV by calling +1 (866) 425-4369 phone number 0 0 users reported that they have UNsuccessfully reached Keystone RV by calling +1 (866) 425-4369 phone number
  3. Keystone RV emails
  4. Keystone RV address
    2425 Davis Drive, PO Box 2000, Goshen, Indiana, 46527-2000, United States
  5. Keystone RV social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 26, 2026
  7. View all Keystone RV contacts
Keystone RV Category
Keystone RV is ranked 5 among 43 companies in the Campers and RVs category