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Kellogg's
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Kellogg's complaints 163

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11:18 am EDT

Kellogg's kelloggs Town House Pitta Sea Salt

I absolutely love your products, especially the Pita Sea Salt chips; however, my last purchase was a disappointment. A lot of thechips were broken into small pieces and I find that to be unusual, especially since I purchased them at a different location than usual. I stopped buying them at Publix on University Blvd. because of this same issue and thought that my experience would be better at a neighborhood walMart on Skyland Blvd. Tuscaloosa, AL. Due to many failed successes, I have decided to take a break from any of your products, outside of the regular original townhouse crackers.

Thank you.

Desired outcome: I love trying all of your new products, however, I would like to receive some coupons and try another store location and see if their packaging is better than Publix and Walmart. Thank you

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6:00 pm EDT

Kellogg's Crunch cornflakes

My husband had pour out a bowl of crunchy cornflake and something had dropped into his bowl from the crunchy cornflakes box but it look like if it was chicken sharp of crunchy cornflakes it was just opened a new box he had to bin the cereal but Kelloggs had sent him s £4’00 vouchers? the cereal cost more I will be speaking with the health and safety team has my friend works in the that area so I hope to hear back soon many thanks Mrs n Oconnell my email is [protected]@icloud.com

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11:06 pm EDT

Kellogg's Poptart

To Whom It May Concern, My name is Angela Gilmore from North Carolina.

July 21, 2022 is when I brought a box of brown sugar Pop tarts from Food Lion. My daughter was about to eat one for breakfast but I will attach the photos of what she almost ate that day. I still have the rest of the box that we are not going to eat. This is disgusting.

Desired outcome: Be more clean in preparing food.I would like my money back as well.

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11:17 am EDT

Kellogg's Kellogg's strawberry cereal

July 18, 2022 - at 7:00 am

There's not enough strawberries in this kind of cereal ever! I bought it in WinCo, Redding CA. I bought it around 7/16/2022 in morning from 8:00 to 9:00 am.

Desired outcome: I would like a response & I want you to consider putting more 🍓 strawberries in this cereal.

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Ric W
Columbus, US
Mar 16, 2024 9:48 am EDT
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I’ve noticed for a while now that the strawberry pop tarts don’t have the toppings that they used to and don’t remotely resemble the pictures on the box. I’ve loved these all my life and it now disappointing to see.

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Hannahrobe23
Fallston, US
Mar 06, 2024 1:58 pm EST
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I opened a box of pop tarts I had bought Friday 2/23 from Fallston Walmart in Maryland and every single package had a tear in it and the pop tarts were rock hard. I’m very unpleased with this.

Here is my order number from my online order [protected]

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Daniel A. Davis
, US
Mar 03, 2024 7:29 am EST
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I opened the package and there was one full Pop Tart and one partial. This was part of a 12 pack of Pop Tarts purchased weeks ago from a local Hy Vee store. I have no receipt. This happened on the day I sent it the first time. I don't know what else I can say about it. I tried adding the picture again but it won't let me.

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Mr. G.S. Golden
, US
Feb 26, 2024 11:57 am EST
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My box had 7 full packages and 1 of the packages was half size of the other 7

Walmart

Nli# 18597

K230930

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Jenifer Eutsler
Sumner, US
Feb 11, 2024 12:00 am EST

I purchased these February 01, 2024 as part of my lunch for the week. The texture of the crisps was nice. However the taste is completely off putting. I cannot even describe it. I left them on the counter and my husband tried them before I could warn him. I'll not repeat what he said before promptly disposed of them.

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Judb
Milwaukee, US
Jan 14, 2024 11:27 pm EST

Crackers keep crumbling, can't even put peanut butter on cracker. This isn't the first box we've had like this.

13.8 Oz box

Best if used by Feb 15 24 TA4 3

UPC PROOF OF PURCHASE [protected]

We did not do crackers like, every time you try and take out the pack, this is what it does.(photo).

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jkssr123
dickson city, US
Jan 09, 2024 9:56 pm EST
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you need to make your boxes stronger. i grab them they squash together very cheap.

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madcat77
Eden Prairie, US
Dec 25, 2023 4:21 pm EST

Why are you consistently providing such unhealthy ingredients in your products? could it be greed and the primary purpose to make as much money as possible and the heck with quality? sad but true of a once responsible company -yuk-

your dumber than dirt and very stupid website stated my complaint was too short! what? ever heard of succinct?

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Lisa1200
Sequim, US
Dec 05, 2023 8:47 pm EST

I love this cereal. I have eaten it since I was a child. I recently bought a family size box from our Walmart. I have never had this issue before but the entire box was stale. The cereal is normally light crisp and flavorful. This box was old and stale no crispness at all. I had to toss the entire box. Very disappointed.

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Gordi Sabados
, US
Dec 05, 2023 2:19 am EST
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A box of the townhouse pita everything crackers with the UPC number [protected] contains majority of the crackers being burnt and not edible. 11/25/2023

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9:11 am EDT
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Kellogg's Frosted mini wheats

I had bought a box of frosted mini wheats and when I went to get a bowl of them I had seen something black attached to a mini wheat. Upon further inspection, there was a piece of rubber sticking out of the cereal. I have a picture of the cereal and the rubber piece. I cannot allow my grandchildren to eat this and I no longer have the original box.

Desired outcome: I'd like a response from the company.

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Update by Mesb2121
Jul 18, 2022 9:14 am EDT

Gross

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11:28 am EDT
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Kellogg's Disappointed with the new smaller sizing with same price

I was very disappointed to see that you have gone the Shrinkflation route at Kellogg's.

Rice Krispies to 340g boxes and Corn Pops to 320g boxes.

I have been an avid cereal eater for 25 years but this is the end. These silly steps that add both expense to you and extra garbage to the environment are just plain dumb.

Bye Bye Kellogg's. You had a good run. Think smarter and bring back the old sizes asap. Till then you have lost a life long customer.

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7:41 pm EDT

Kellogg's Town house original crackers

We have been purchasing Town House crackers for years. I believe that we just purchased our last box. The last few boxes that we purchased were not even servable to my Grandson, much less company that came to visit. When we opened each pack, the crackers all fell apart into crumbs. Ridiculous. Bad when you have to eat crackers with a spoon. It didn't matter what store we purchased them from, they were all the same.

Desired outcome: I would appreciate a response, and some coupons for a few Family size boxes.

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Stan LeGaux
Lakeview, US
Aug 01, 2022 4:07 pm EDT
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I too have had terrible issues with Town House Crackers. I love the taste, but they are a mess. I thought at first that it was store handling, but I purchased 3 boxes and all of them crumble at the slightest touch. Please re-imburse with coupons to purchase other general products.

I have tried several times to upload pictures, but it continues to result in errors. The errors are not shown, or explained. Please reply.

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10:31 am EDT
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Kellogg's Poptarts bite size brown sugar and cinnamon

Hello there my name is Vicki brown and I have a complaint about a product that I bought yesterday from Walmart in Lawrenceburg Tennessee on 6/23/2022 And didn't notice anything until after I had gotten home well the date on the box is way out of date it says February 27th of 2022 and I don't know rather eat them or take it back to Walmart in Lawrenceburg or is there anything you could do about it since I did buy the product? Yes or no.the time was approx around 6pm central time..

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9:46 am EDT
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Kellogg's Kellogg frosted flakes breakfast bar

06/22/2022 purchased bars at grocery there was a bug in one of bars. It seems to be baked into bar. It was in 3 of the bars out if 4 bars in box. I purchased at Winn Dixie grocery in Okahumpka, FL

Desired outcome: Please refund compensate

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4:19 am EDT

Kellogg's Corn flakes

There was several dark brown particles in my bowl of cereal, it was the last of the box. In which our box of cereal only last two to three days. Once it's opened. Not sure what the particles are but they did not even disolve when I pulled a few out of my bowl, it just rolled around on the tip of my finger... I thought it was possibly burned pieces but it could of been wibels. But it was gross. Ive never had any complaints to any kellog brand cereals but this bad, I just hope kellogs can correct the cooking process or however cereals made. And maybe not burn flakes or what ever it was at the bottom of my box of cereal can be corrected some how in the processing phase...

Desired outcome: A refund would be ok. My pic is just the first particle I pulled but I accidently dropped a full bowl on the floor so couldn't provide a better pic of all the dark paricles

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3:40 pm EDT
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Kellogg's Cheez-it pepper jack

I just opened a new box of Pepper Jack cheez Its that we purchased last week from Acme in Smyrna DE and the whole box is burnt. I thought maybe just a few were burnt so I poured some out and they all are burnt and can’t be eaten. We even tried to eat them and they taste burnt which is sad because we love cheez Its (pepper jack is my favorite) and they are not usually like this. Proof of purchase number [protected].

Desired outcome: I would like to have cheez its that I can eat without the burnt after taste.

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11:20 pm EDT

Kellogg's Club Crackers

I started buying them when Keebler made them. They were buttery wonderful crackers that became my favorite.

Kellog's took them over and for a while they retained their goodness. Then, evidently some Millennial MBA decided that there wasn't enough profit to be had while keeping the objective of excellence as a principle.

Now they are crumbly white compress nothingness without the strength and usefulness to be called a cracker. It should be labeled as Kellog's Box O' Krumbs.

I bought 3 boxes while they were terrible hoping that it was just a "Bumb Batch". Unfortunately it is your new recipe, and one that I will no longer support.

Good Luck with that particular business plan.

Let me know when that MBA has been fired and when you are going to publicly apologize. Then if I haven't found a replacement, I'll think about it.

Desired outcome: I

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Eugene Semple
, US
Apr 13, 2023 1:22 pm EDT
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I agree, Club crackers are tasty. Unfortunately, Kellogg is one of many companies attempting to increase profits by substituting ingredients or shortchanging customers on product content, size and weight. We purchased three boxes of Club Snack Stacks recently. I noticed right away that the cracker looked different. They appeared to be narrower and thinner. The next time I reached for a packet I noticed the empty space on the side and top of the box. 20% gap on the side and 12.5% at the top. It seems to me Kellogg went to some great expense to make a press / mold to reduce the size of the cracker and then used the old boxes to further reduce costs. Consumers can make changes too, we choose to boycott all Kellogg products. Let's see how their profits do in the future.

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12:25 pm EDT

Kellogg's Special K chocolatey Dipped Flakes and Almonds

As I was searching for healthier cereal at the store I came across special K. It looks like something healthy that my daughter would like to eat. She’s not really into the flakes cereal but these are chocolate dusted and some are even dipped in a bit of chocolate. I didn’t notice the ingredients before I purchased because I was under the impression that it would have better ingredients, seeing a lady on the back exercising and the words making it sound like it’s healthier like the slogan keep it simple keep it K. Unfortunately I really bad for your health ingredient included is hydrogenated vegetable oil which comes from palm kernel, coconut, soybean, and a cotton seed. This is very disappointing because exercise doesn’t help get rid of the hydrogenated oil. A change of diet including nutritious produce and high fiber is important in expelling all the toxic waste and clearing out the arteries. My daughter had her first ball this morning and she said it doesn’t taste good it has a bit of a oily flavor. I’m pretty sure if the hydrogenated oil wasn’t used in this product, that it would be not only a lot better for your health but It would taste better too. Please consider removing all the hydrogenated oil from your special K so that it could be truly healthy like it was meant to be.

Desired outcome: The removal of hydrogenated oil in all of the cereals. No using corn syrup either because keeping it simple is keeping it healthy

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7:49 am EDT

Kellogg's Strawberry Pastry Crisps boxing

You have a great product, but the packages inside the box was torn open. I use to work at a family owned company and I know things happen, but I also know when things like this happen you like to know about it. The box im talking about is the STRAWBERRY Pastry Crisps. It must of happened on the machine that package them because it looks like thay have been torn open. Im not sure this will help you with anything, but for safty sake we threw the whole box away. If possible I like to get another box. Thank You Rick Schempf I still have the item and will send it to you if you like, or ill be comming to Michigan in Nov and ill bring it.

Desired outcome: Get a new box

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10:14 am EDT

Kellogg's Frosted wheats

Bottom of bag is loaded with shredded cereal which turns to mush if you try to eat it with milk.

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12:47 pm EDT

Kellogg's Townhouse Crackers

i recently bought townhouse crackers which you have taken over from Keebler. they are now crumbly and inferior compared with Keeblers version. They look the same but do not hold together when you take them out of the packaging and not firm and easy to handle. Why did you change the recipe? you have lost a customer.

Desired outcome: Change the recipe back to the one Keebler used.

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1:23 pm EDT

Kellogg's Allbran

I have not been able to find this product in stock anywhere in several months. I realize there was a strike some time ago. However, it seems this product could have been back in stock by now.

Many of us have to eat a high fiber diet to keep the system working. There are no substitutes I can find locally. This is a HEALTH issue. Some folks get plugged up, infected, and die. Please try to have a little larger social conscience.

Desired outcome: Resume production

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12:02 pm EDT
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Kellogg's Rice Krispies treat

2/21/2022

10/45am

I opened the treat and bit something.I have the picture fire evidence

Food 4 less on 47th Damien Chicago Illinois

Desired outcome: I want Kellogg to be sued

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8:46 pm EDT
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Kellogg's Pop

This is what was found in my bowl of cereal this morning I bought the Box last night the store

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12:06 am EDT
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Kellogg's Rice Krispies Treats-Birthday Cake

I want to express the disappointment when I purchased 5 Rice Krispies Treats-Birthday Cake Boxes of 14 individual wrapped treats. When I opened the box I was surprised that all the Birthday Cake Treats were in PINK. We had a large Birthday Party for a boy.

I had to take all the Treats and cover them in Silver paper and put a paper sleeve over the Silver Paper. It took hours, which I was running on limited time.

First your box does not say the treats are in PINK wrappers. Stop and think do you know that Boys also have birthdays.

Your boxes should have new Art work and stipulate that the treat wrappers are in PINK. You also need wrappers in Blue. Don't forget the hoys.

Desired outcome: I definitely want a response. Disappointed in the Kelloggs Company.

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Overview of Kellogg's complaint handling

Kellogg's reviews first appeared on Complaints Board on Jan 30, 2007. The latest review Where's the beef - I mean strawberry? was posted on Mar 10, 2024. The latest complaint store manager was resolved on Mar 22, 2010. Kellogg's has an average consumer rating of 1 stars from 166 reviews. Kellogg's has resolved 4 complaints.
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  1. Kellogg's contacts

  2. Kellogg's phone numbers
    +1 (800) 962-1413
    +1 (800) 962-1413
    Click up if you have successfully reached Kellogg's by calling +1 (800) 962-1413 phone number 0 0 users reported that they have successfully reached Kellogg's by calling +1 (800) 962-1413 phone number Click down if you have UNsuccessfully reached Kellogg's by calling +1 (800) 962-1413 phone number 0 0 users reported that they have UNsuccessfully reached Kellogg's by calling +1 (800) 962-1413 phone number
  3. Kellogg's emails
  4. Kellogg's address
    1 Kellogg Sq, Battle Creek, Michigan, 49016, United States
  5. Kellogg's social media
Kellogg's Category
Kellogg's is related to the Snack Foods category.

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