K-Designers / Judson Enterprises review: Refusal to repair their installation errors
In 2024, we had "America's Dream Bath System" installed in a bathroom that had a stand-alone shower. The tub was supposed to be for my wife who needed water therapy. We have had three installers come to our house and replace a valve in the tub. We have very little water coming into the tub and no pressure in the shower and rain shower. The last call I made, the installer refused to come back because we live a few hours away. If it was too far to service our bathtub, etc. the company should not send sales people here. We are retired and have had to make payments on something we do not have. We have to sell the house due to my veterans disability, but cannot sell with the bathroom not acceptable. I want to stop paying, but that would ruin our credit. I wrote the company and asked to have a real "plumber" here to tear down a wall and take out a shower just to make it work properly. What should I do? Legally?
Desired outcome: I want a refund, take the parts back so I just have a tub and normal shower that was there before and consider it paid in full. Getting this done as fast as possible. I have to move and can't afford to pay for something I do not have.
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