JotFormwe prepaid for two years and half way through they changed the service provided

Our nonprofit service organization of over 190 members started using Jotform a little over a year ago. We prepaid for 2 years and invested hundreds of hours to build about 30 forms that we use for club administration and fundraisers. It worked wonderfully! Then Jotform decided to change the service they provide. Instead of unlimited payment processing that we already paid for, we now only get 10 payment transactions per month. To get unlimited will now cost us 7 times as much! What kind of company does that to a customer that has already paid for a set service? And even more important, will not reply. Is it possible to have a real person call me?

Responses

  • He
    Heather Rininger May 07, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Same thing has happened to us. How in the WORLD can you justify upping a subscription from $159/year to $990/year for the EXACT same service. Sickening.

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