The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Jonathan Louisworn looking material

I purchased the Devon sofa bed by Jonathan Louis from Macy's in October 2012. Not even 6 months later the cushions were flat. I contacted the company and they replaced them. Now 6 months later the cushions are flattening and the material is worn looking. I am so disappointed with this sofa, I would not recommend it to any one nor will I ever purchase furniture from the manufacturer again. This was not a cheap sofa but it is cheaply made. I raised two children with furniture that was less expensive and it did not look the way this one does.
I do not know if anything can be done about this I did purchase an extended warranty.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.