JD Sports Fashion review: Customer service

Hello

My name is Liska. I shopped ant your store yesterday and would like to report my awful customer experience at your store in St. Bruno. Quebec.

My 9 year old son wanted to try on a pair of pants that he wants me to buy him as a Christmas gift. We asked the sales representative (a black young male) if he could open up the cabin for my son and he said yes. As my son waited in front of the cabin, the man who was holding up the keys just kept talking to the cashier (who was the same girl that charged me the pants) and ignoring my son. This upset me because his task was very simple but it seemed that it was more important to him to chat with his colleague than to assist us. So I asked him if he could hurry up as I had more stores to visit before closing and I was in a hurry. He got upset and told me that he was in a hurry too…. So I replied that it didn’t seem like it which got him more mad, At this point he told me that if I wasn’t happy I should get the [censored] out of the store. Yes, he used this specific word and all this in front of my 9 year old who I try to teach the best manners I can. I am not the one to keep quiet either so I said no, my son will try the pants. He replied that I should buy the pants elsewhere because I wasn’t happy. I said I didn’t have to be happy to buy a pair of pants and that I would buy them here if my son liked them. At the end, my son did like them so I bought them. I honestly didn’t have any time to report him or make a scene as I find this not to be the best solution when a man who is much stronger then me is trying by all means to intimidate me and throw me out of the store. You see I’m a female, only 5”4 and 120 lbs. As we left the store with the pants, my son looked at me and started crying when we were outside. I imagine he must have been scared at the confrontation and finally was able to let loose once he knew we were out of danger. I feel bad that he had to go through this and this is why I’m writing this letter. I cannot tell you how to handle your employees but I can at least suggest that he is made aware that what he did is unacceptable. I too have been working in the customer service industry my whole life and was once a sales representative myself and I can’t believe that any salesperson would think that it was ok to talk to a customer in this language.

I don’t know if this letter will make any difference to you. I know that these days it is very hard to find good employees but I thought that you should know what is happening in your store.

I have attached the copy of my receipt so maybe you can identify the employee if you are willing to take any action. You may call me if you have any further questions.

Liska Ramirez

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