JacquieLawson

Recently, I received the JacquieLawson Advent Calendar as a gift, and although I was excited to use it, I discovered that I could not access it, just days before Christmas. The instructions indicated that I only needed to register for a free account to use it. However, upon attempting to do so, I was presented with a choice between a $20 or $30 package, which offered access for either two or three years. I found this to be quite misleading and disappointing as I had expected to gain free access as stated. Moreover, I had to input my credit card details to register, which contradicted the idea of a free account.

After contacting customer service for assistance, I received a response after a week. Upon reading their reply, it was evident to me that they had not read my entire message as the solution they offered was something I had already tried and indicated in my initial inquiry. I was quite frustrated with the whole experience as it seemed like a sneaky strategy for JacquieLawson to sell their calendars by having the gift buyer purchase them under the guise of a free account, only to have the receiver input their credit card details to access the gift. Overall, the Advent Calendar was a thoughtful gift, but the whole registration process was quite deceitful, and I cannot say that I recommend this service based on my experience.

Hey there!
I recently signed up for Jacquie Lawson cards in anticipation of Easter 2021. Unfortunately, I ran into some trouble when I tried to send an e-card - I kept receiving a yellow notice stating that the recipient did not wish to receive my e-cards, regardless of who it was. Frustrated, I reached out to the company via email, but sadly received some rather unhelpful responses. At one point, they even suggested that I join again for a fee of ?15, as if that would magically solve my problem.
To make matters worse, I had asked for a refund three times with no luck. I find it incredibly disappointing that a company that I had previously trusted for years could treat their customers so poorly. I am now a former customer and feel quite unhappy with my experience. Oh, and for the record - I never did receive my refund.
Best wishes,
Clive Coleman from Gloucester.