Disappointing Experience with Jacquie Lawson Cards: Poor Customer Service and Refund Issues
Hey there!
I recently signed up for Jacquie Lawson cards in anticipation of Easter 2021. Unfortunately, I ran into some trouble when I tried to send an e-card - I kept receiving a yellow notice stating that the recipient did not wish to receive my e-cards, regardless of who it was. Frustrated, I reached out to the company via email, but sadly received some rather unhelpful responses. At one point, they even suggested that I join again for a fee of ?15, as if that would magically solve my problem.
To make matters worse, I had asked for a refund three times with no luck. I find it incredibly disappointing that a company that I had previously trusted for years could treat their customers so poorly. I am now a former customer and feel quite unhappy with my experience. Oh, and for the record - I never did receive my refund.
Best wishes,
Clive Coleman from Gloucester.
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I am a paid up customer. of Jacqie Lawson In order to get information about possible missing cards, they have asked for my charge card information.
Dear Madame,
I no longer want to order cards on your site .
So, I would be grateful if you would please repay me the amount of
29.55 euros that was taken from my bank account in December.
I tried reach you several times without success since this date.
Hope you will pay back me this amount.
with my early thanks.
Best regards.
Rolande BRUN
I love Jacquie Lawson cards, and I've just renewed my subscription. I don't remember its being so expensive 😳.
If you'll pardon an American using basic Brit, I DO NOT want to copy your bloody biscuits. I want to make my own!