JA Edwards of America review: Beware

I hired JA Edwards of America to replace my roof after Hurricane Milton. During the enrollment process, I was told they would handle all communication with my insurance company and remain involved through the entire claims process.

After they received payment and imposed a lien on my property, their involvement effectively stopped.

I had to repeatedly request documentation needed for my insurance reimbursement. They performed additional work on gutters, fencing, and a flat roof that was not approved by my insurance carrier, leaving me financially responsible for the difference. I was also told they would assist with solar panel repairs through insurance, which did not occur.

As of today, I have not been made whole and remain financially under water between what insurance paid and what I was charged.

My experience was a lack of follow-through and support after payment was secured.

I would strongly recommend future customers get every promise in writing and clearly understand what is and is not approved by insurance before authorizing additional work.