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The good, the bad, and the ugly - discover what customers are saying about Iwin.com

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8:07 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

For anyone who loves to play games on the internet I want to warn you of one place to stay far far away from. The place is called iWin. I had played on there site for about 6 monthes when my computer crashed. I had DSL and I had antivirus ware on my computer. When I contacted iWin I was told that it was my antivirus that had made my computer crash and that...

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3:55 pm EDT
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Iwin.com Scam

On 2/28/09 I signed up for iwin games at their site (www.iwin.com). I chose the $6.99 package using my credit card, however the icoins were never applied to my account. The site was frozen. I tried again on 3/1/09 using the paypal option. I was charged again for $6.99 on my card, but the site was again frozen.

I completed 2 tickets per their instructions on the website, one for each date that I tried using their site. (Which was very confusing).

After many back and forth comments on those tickets, they admitted the errors within their site on a couple of occasions now and promised that my credit card would be credited by last week. Well, it's been a week now since they posted that and there is still not a credit to my credit card. Originally, they said that everything was okay and to go in and activate my account, with a 3rd charge to my card, and then my icoins would be available. Obviously, I did not do so, but it goes to show how 'shady' these individuals are and I'm sure some people would actually do that.

Thankfully, the one charge was through paypal, which they will get for me eventually. I had to go through their resolution process first.

I would not suggest doing business with this site at all. The other individual that posted regarding them keeping your credit card information is telling the truth. They do hang on to your card information even if you try to delete it. Thankfully, mine never had the reoccuring charge. I have blocked any future charges from them with my credit card company should they try.

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grandma nana
Council Bluffs, US
Nov 07, 2013 2:21 pm EST

This website took money from my account. I had put the membership on a pause for period of time and took out from my checking account causing it to go into negative balance. They should be at fault because I didn't authorize this amount to be taken from my account. Thank you

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Norine Joyner
Hillside, US
Oct 04, 2013 9:26 am EDT

I purposed an Iwin (jewel quest 3), game for the second time, and It has not yet allowed me to play the whole game out. I only have 13% of the jewels on the board, and I am really tired of wasting my money. How do you play the whole game and board out?

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markusiwin
San Francisco, US
Sep 16, 2009 6:26 pm EDT

Hello

While the details provided here do not allow me to retrieve any records pertaining to this particular complaint, I would like to assure anyone considering doing business with iWin.com that we take such postings seriously and try to work towards successful resolution whenever possible. We can and do remove any user's personal information (with proper documentation provided) upon their request. We are not above making mistakes but do own up to them and try to improve our site, our products offered, and our service level as a reputable organization (with a high Better Business Bureau ranking assessment). If the above poster has any outstanding concerns we would like to address them. http://support.iwin.com

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8:41 am EST
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Iwin.com Online scam

I went to find free games online, I stumbled upon iwin.com and searched their catalog of free games. I downloaded a game and thanks to AVG (my virus protector), I was alarmed to find that the 'free' trial game I had downloaded also came equipped with a Trojan virus. I got rid of the game immediately, luckily it was caught before installation. I don't plan on going back to that site again, and would advise those who do, 'proceed with caution'.

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mzha1942
1165B Argyll Circle, US
Jul 18, 2012 4:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Thanks to all who posted their complaints about IWin games. I had been fighting with IWin about losing the ability to play a game I purchased in 2006 for $29.95. IWin reinstated my game a few years ago after my pc crashed and I had to get it fixed. Now I realize maybe because the IWin game was on my pc, that's why my pc broke. Now I have been unable to play the game I purchased again and IWin would only reinstate the game I purchased for $29.95 on a one time installation. I'm glad I declined to get the one time installation, even after I purchased the game. I figure if my pc broke or I bought a new pc, I would have the same problem anyway and lose the game for good. But now that I've learned more about this company, I don't feel the need to reinstall the game. I may be out of 29.95 but would have to pay a heck of a lot more if my pc broke down with a virus. Thanks again.

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Colleeenrina
Verdun, CA
Feb 16, 2012 7:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I understand there is a problem with Bejewelled Blitz as it is currently under maintennance but on Tuesday it was so screwed up that when I played it I lost points, the time went faster than it was supposed to and my score which was supposed to change to a higher one stayed the same even after I used the eagle which I used coins for I cannot move ahead now!

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Aoife Brennan
, IE
Nov 11, 2011 3:09 pm EST

My apologies! Somehow, my comment above (that is obviously meant for another complaint) posted on this thread. :)

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Aoife Brennan
, IE
Nov 11, 2011 3:06 pm EST

Hi,
We're very sorry that you are disappointed with Bejeweled Blitz PC. Please visit http://support.popcap.com/where-is-bejeweled-blitz-pc for more information and click CONTACT US to send us an email so we can assist you.
Kind Regards,
PopCap Games

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Raelin4711
N/A, US
Jan 18, 2010 2:03 pm EST

I also have been getting duped with Iwin, first my Opals wouldn't update, contacted support, did what they suggested, got into a bigger mess, then the games quit loading online, then I uninstalled their games manager, via their instructions, re-installed, next thing I know I had a very blue frozen screen. My Antivirus program, isn't as quick to respond. I can't find one that will detect AND remove for free. I tried Iwin about 5 months ago, had some of the similar problems, even got two trojans as a reward, Conficker, and Downloader, and also some worm, called Lovasan. ( not sure about the spelling sorry) It just seems these games sites and others too, could be better monitored by these antivirus and antispyware programs, and that we wouldn't have to pay an an"arm & leg to use.

I'm now using Lifetime/Roiworld, Shockwave, Bigfish, Popcap, and a few others, no more Iwin, because ILOST!

Thank You Raelin4711

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