The complaint has been investigated and
resolved to the customer's satisfactionResolved ITV / Kevin Trudeau Weight Loss Book — unauthorized credit card charges!
resolved to the customer's satisfaction
My wife ordered the Kevin Trudeau weight loss book on 8/12. She was charged 14.95 for the book, 9.95 for shipping and 9.95 for express shipping. Here are the complaints:
1. The book cost 14.95 and the shipping cost more than the book.
2. The book was ordered on 8/12 and was delivered by UPS on 8/28. 16 days after the order. Is that express?
3. We want to return the book and cannot contact customer service. We want all our monies back.
4. On 9/13 we were charged $19.90 on our credit card from ITV which was not authorized and had to report it to our bank which is investigating.