The complaint has been investigated and
resolved to the customer's satisfactionResolved Isagenix — This blender is absolutely useless
resolved to the customer's satisfaction
I purchased a Isagenix branded shake blender for $50 + tax + shipping for approximately $65.00 total.
The blender blade unit silicone seal was not positioned properly and leaked the first time I used the blender. I re-seated the seal and it worked fine for about 2 weeks when it malfunctioned again. I removed the top after mixing a shake to find the liquid had leaked again. When pieces of the silicone seal showed up in the shake, I realized the seal had not just lifted a bit, it was blended into the shake.
I contacted Isagenix about the problem via email. They sent me instructions to return the unit at my own expense and to understand that any part of the unit that was NOT the motor would not be covered under warranty.
I replied that I just needed a replacement silicone seal to get the unit working fine again, and did not want to go to the time and expense of returning the unit to them knowing they would NOT doing anything about the problem.
They replied that the manufacturer doesn't allow them to carry spare parts and I was out of luck.
I called customer service who echoed this lame excuse for how this company does NOT stand behind their products and I now own a $65 piece of garbage!!!! This blender is absolutely useless with the broken seal.
2225 S. Price Road
Chandler AZ 85248