Invista
reviews and complaints

I had purchased carpeting for which this manufacturer holds the warranty on fiber texture retention. It showed significant signs of wear in under 6 months and I reported issues early. The store representative is in agreement and filed the first warranty claim. Invista sent an inspector and subsequently denied the warranty. I have had an independent inspector evaluate the carpet and his report indicates the fiber is not holding up and the warranty claim is valid. When I provided a copy of the report to Invista, they again sent their inspector out to look at the fibers. They returned a form letter and denied my warranty claim. They claim to have a different result, but will not share that report with me. Not seeing this report from their inspector seems like unethical business behavior. It seems very odd and convenient that their inspector's report was counter to mine and in the favor of Invista.

I purchased stainmaster carpet 4 years ago. We are empty nesters and the carpet went into 3 bedrooms that are rarely used, i.e. Less than 3-4 times per year. Thus we only had those carpets cleaned once, as a result our "lifetime" warranty is void. I now have 3 small pet stains that did not come out of their so called stain resistant carpet. Invista did everything they could to make sure they had no responsibility. Refusing to even look at the carpet. I would strongly urge any potential customers to think twice about buying any Invista or Stainmaster carpet. They do not stand behind their product.

Carpet lost its dye when stains were cleaned. Only used water and dishwashing liquid as suggested in owner's care leaflet.

beware: color loss, color change or color fading is not covered by the Stainmaster Limited Warranty.