The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Intuit Incbad product and/or poor technical support

Bought and installed the product. Didn't work when I loaded my company files. Requested support through the web site, per instructions in the box. Spent 2 hours on the phone with people from India over 3 days. During the first call, they told me they would not help because I bought the product at Costco. On day 2, they were nicer, and even loaded another copy to my PC over cable, saying the CD I bought may have a corrupt file. They also said their might be an issue with Vista (the product is supposed to work with Vista) and concluded by saying they would call back the next night...they did not. On day 3 I called and talked to Menoj, who said they will not help me unless I buy the technical support plan. The product never worked, so why would I buy a support plan? He then said he knew what the problem was, but would not fix it unless I paid for a support plan.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.