Intex Recreation Corporation
Long Beach, California
United States - 90810
|Mon||8:30 AM - 5:00 PM|
|Tue||8:30 AM - 5:00 PM|
|Wed||8:30 AM - 5:00 PM|
|Thu||8:30 AM - 5:00 PM|
|Fri||8:30 AM - 5:00 PM|
|Mon||8:30 AM - 5:00 PM|
|Tue||8:30 AM - 5:00 PM|
|Wed||8:30 AM - 5:00 PM|
|Thu||8:30 AM - 5:00 PM|
|Fri||8:30 AM - 5:00 PM|
Intex just crook me out with their defective pool.
The inflatable ring on this (otherwize interesting) pool has a slow flat that makes it hard to use since it will flood my backyard every night I have the misfortune of refilling the tube and the pool... So I tried to contact the company a few times over the last two weeks, to finally talk to someone today. The guy simply send me on my merry way since we are now the friday august 7th and my purchase was made on may 2nd. I agued that I had been trying to reach them for the last 2 weeks without any result.
So my conclusion is simple: they are the kind of company that will steel your money without remorse so I will strongly suggest that anybody avoid from buying their products until they decide that customers are more then pawn.
The Intex 530 pump stopped working after the second season. Seems that the impeller malfunctioned, a very common complaint I understand. The impeller appears to be a replaceable part and has easy access. The impeller, however, is not available. I refuse to buy another pump from Intex, they should have that common wearable part available.
HERE IS A SOLUTION:
I bought a Clear Water Pump from Harbor Freight for $39.00. It has 1 inch inlet and outlets. The impeller is made out of brass and the pump instructions include a replacement parts list, this is the way to go.
Buy one inch pipe nipples, attach to the pump and route them to your Intex filter pump, via your existing pool hoses… you may need an extra hose or hose extension to run from the Intex filter pump to the Clear water Pump inlet. Remove the impeller from the Intex pump and throw it away! Be sure to put the two plastic retainer parts back on though, the ones that would have held the impeller in there. Anyway, cut the cord off of the Intex filter pump and install it on the Harbor Freight Clear Water Pump, per the enclosed instructions, follow the other instructions as well for priming the pump.
The pump is VERY, VERY quiet and heavy duty too, I’m sure it will out last the pool. This is a much better option than buying another Intex pump that will no doubt fail in one or two seasons.
I have purchased my 3rd Intex pool this summer. The first day of filling the pool it burst the seams open flooding my yard and basement. Intex sent me another pool liner which we starting to fill 7/26/09 and on 7/27/09 the same exact thing happened. After calling customer service and waiting for the next available customer rep for 15+ minutes the result is the same. Cut the pool up and send back to Intex and wait 2 weeks for the liner to arrive. After explaining that I just did this and the claim was closed and I have to wait 2 weeks for the liner at a cost of $17.98 in mail. Totally unexceptional! I am hoping the store I purchased the pool from will give me my $487.00 back even though on the pool box states to send defective parts back to Intex. Intex will not reimburse me I have to go to the store of origin.
I bought a intex pool last year and put it back up this year and the pool pump doesn't work. the...
I will never ever buy another product with the name INTEX on it. I bought my pool May 27th 2008 from Zellers for 447.00 Canadian dollars. A 15' round metal frame pool. We got it set up, had all the chemicals correct because I took a water sample to the local pool and spa guy. Pump did not work (Model # 637 FILTER PUMP). Intex replaced the original pump which took three weeks to arrive. So we had to drain the pool (16, 000+ litres), cause short of me getting into the pool daily and stirring it with a large stick, we had nothing to push the water around to filter it. We had to re-tamp the ground, which cost yet another 45.00 dollars in rental fees...cause like I have a tamping machine sitting in my back pocket. So, now it gets better. We set our pool up this year, pool took about 10 hours to fill. Put the pump in, check the skimmer, new filter, chemicals were added, and low and behold...the pump doesn't work! I phoned Intex, June 14th, 2009. They were closed. I phoned back on the 15th the Monday, spoke with a lady, and she told me that because I purchased my pool on May 27th 2008, I was just outside the warranty. I explained that this pump was the replacement pump, and I even had a file number with INTEX, you know what she told me? Oh, I am sorry Ma'am, you are one day past your warranty on that pump! So they wouldn't warrant it.
So you can imagine, I was completely choked. So I get some guy friends to take apart the pump to see what's wrong with it. The impeller is made of plastic. It had worn through...now let's keep this in mind, I live in Canada on the west coast. We get a lot of rain here. The pool was only up from mid June '08 (remember-replacement pump didn't arrive till mid June) to mid September '08 and was properly dried and packed away in a dry shed for the winter...So i phoned Intex, have you guessed it? The impeller is the only part that YOU CANNOT buy!!!
So the pump only worked for 3 months. I made a report to the BBB, which they attempted to contact INTEX, but INTEX would not respond. I tried putting in a call into the manager at INTEX, and was told that i would recieve a phone call back within 48 hours, I got no response back.
I had to go buy a Hydro Force Pump for my Intex pool, cause why would I buy another Intex product? I would have to be nuts.
Rude customer service representatives, cheap and crappy products. Just stay away from INTEX Pools. They do not back their products. Next time I buy a pool, I will save my money and get a real above ground pool from a quality pool/spa place.
Same complaint with Intex!! I wish I'd read this site before purchasing ANOTHER Intex pump, guess I'll have the same problem next summer. DONT BUY INTEX PRODUCTS. This 2.00 plastic part (impeller)is not replaceable because they choose NOT to give you that option so that you are forced to buy another pump. Word of advice. A new Intex pump will cost you about $100. INVEST another $100 ang get you a good sand filter pump ( you can find them on ebay brand new and cheap) I just didnt have the money and had no choice but to get whay I could afford. SHAME ON INTEX!!!
I bought a Intex pool at the end of last summer and never put it up till now. We had a heck of time getting...
they keep selling crap ### pumps that dont even last 3 months, then wont sell the propeller thing, they want...
We purchased a brand new Intex pool, but the filter/pump was dated 2006 had rusty screws holding it together and had green slime in it upon taking it out of the box. The impeller that makes it work had a broken fin in it, and the pump didn't work at all.
I would have recommended anyone to buy one of these pools until we went through 2 pumps because of faulty...
My boyfriend and I have bought 6 Raised Airbeds from Intex( thru Shopko) every single mattress has gotten a leak at the seam. We called Intex and were told they do not do refunds or exchanges on thier products. The box that the mattress came in says " do not return to store call Intex for any problems".
So my question is why would they have the box saying that and not stand behind their products????
Purchased an air mattress, seam recently ripped down the middle, (no leakage but very uncomfortable) would...
I bought an intex pool aug 25, 2007.The impeller broke on sept 3.I am now out of warranty.i will try to...
I to thought the INTEX deal was the greatest thing since sliced bread for the money after getting some quotes from pool companies to install a pool at my home. :( Boy was I wrong. Yes set up was easy, I guess I got lucky nothing was missing or broken. Then I filled the pool and started the sorry excuse for a pump and filter system. 9'x18'x52" rectangular ultra frame by the way. Everything was downhill from their. Pump Sucks, (too small)Filter system sucks, (everything you vacuum goes back in the pool) etc.etc. . After about a month of fighting to get the water clear, about $200 plus in chemicals, 10+ filters and, tons of wasted time I decided to hit the net. What did I find at first but page after page of complaints. Wish I would have done this before I purchased, but it was kind of a impulse purchase now I just had to deal with it. Now I am here to offer some help to the rest of you the got taken by the INTEX scam without spending a ton more money and it works. In the next few days go to http://www.intexfix.info and ill show you what to do to finally enjoy your poorly designed INTEX pool. We are also working on an area at the site for signatures from people to possibley get a class action suit going . With out support it will not work . So check the site often and join the fight agains a company that knows their product is crap but doesnt care.
We bought a 24'x52' pool last Sept of 2007 and first put it up on July 4, 2008. It was stored in the same box never opened it till then. We figured since we will have snow soon, we would put it up in the spring.
We put up our pool and started to fill it when we noticed a split by the bottom where the rope and the pool seam meets.
I called intex and told them the whole story and made sure I told them that we bought it last fall. They said that they would send me a claim form via the internet and that they would replace the pool liner with no problem. I talked to 3 different people at their customer satisfaction service number and they all said that they would replace it.
So, I filled out the claim form and I also had to cut up our pool so we could send in 5 different part of our pool per the claim form, and I did. They gave me a claim number and even told me the approximate day we would receive our new pool liner. Two days after we sent in the parts, I received a rejection notice in my e-mail stating that it was over 90 days and they will not cover it, even though 3 different people stated that there would be no problem. We have talked to customer service, supervisors, managers, even the complaint department and they will do nothing and we are out over $600.00.
If they would have never said to cut up our pool because they will not cover it we could have fixed ourselves or have it professional done. What kind of company would tell someone to cut up a brand new pool never even used and then reject it two days later.
We have not even used our pool or even hooked up the filter to it. All we wanted is to have them replace the pool liner and stand behind their product and their word.
Bought the Metal Frame Rectangular Pool 24 x 12 We have had nothing but problem after problem. This is our...
I bought an 18' by 48" pool for my kids last year, by the end of the summer, the pump had started making...
Pool pump sizing is based on turning over the water in the pool once every 12 hours; if your pool is 7, 500 gallons and the pump is pumping 1, 500 GPH than you must run the pump at least 10 hours a day. This is the industy standard for above ground pools. Without proper chemical maintance the pump could pump 5, 000 GPH and your pool would still not be clean. First off I am not on the side of Intex and have had nothing but problems with this company, will never buy anymore of thier products. If you want larger pumps sold with these pools you need to let the store buyers from the Walmarts, Kmarts and Targets know because these people are the ones that tell the manufacture which pump/filter system they want based on price points and cost - they know the consumers will purchase what ever they put in the store as long as the cost is low.
Company refuses to change tubes that dry rot and won't even last through 1 pool season so every year new tubes have to be ordered! I upgraded to bigger pool with same problems. The last straw was my pool was only on it's second season & came apart at seams, flooded my yard and killed all my grass! How safe can it be when 1 minute your kids are having fun laughing & then boom - the pool empties, your dumped on the ground & no more fun. The company brushed me aside without replacing it, crediting me or a discount on a new one. What a waste of money!!! This company has poorly made products & does not care 1 bit about it's customers - whether new or loyal customers of years!
We have an 18' X 48" Intex above ground pool. My 2" diameter water transfer hose recently sprung a leak...