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Intercape / lack of communication and extreme delay at pick up

17 Grasso Close, South Africa

Was told to be at the pick up point 20 minutes earlier. We waited for an hour and then was told in a cold manner that the bus we were supposed to take is now going in for a service. The staff could not give us information of when we are going to be picked up after that as they said and I quote "we dont know, it could be 2 hours from now or 6hours from now, you must just wait"... The bus registration is icg712 gp. The info on the bus states 90 montreal drive, morris close, airport industrial. This is supposed to be a service and its like they are doing us a favour. It is not our fault that intercape staff messed up somewhere along the line so bad that it now has to leave clients stranded for hours just so that intercape can catch up with a service... My ticket number is 1803190129rx777... Travelling from somerset west to humansdorp. My email address is [protected]@gmail.com... You come to me with a solution... Thanks... Unacceptable

Fr
Mar 18, 2019

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