Intellipaat review: Advanced certification in data science & ai

I enrolled in Intellipaat's Advanced Certification in Data Science & AI program on 21 July 2026. My complaint concerns Intellipaat's refusal to cancel my enrolment and refund the amount paid/disbursed toward the course.

Prior to completing my enrolment and payment, I was not clearly informed of any specific cancellation or refund terms applicable to my enrolment. The statement that the course was non-refundable was communicated to me through a Welcome Email sent after my enrolment/payment. I replied to that email stating that I accepted and understood the process. However, my concern is that the applicable cancellation and refund terms were not clearly disclosed to me before enrolment and payment.

On 28 July 2026, within seven days of my enrolment, I submitted a cancellation and refund request. On 29 July 2026, Intellipaat declined my request on the grounds that the program was non-refundable.

During the subsequent escalation process, I was informed that Intellipaat's published Refund and Course Rescheduling Policy applies to online enrolments, while my enrolment was being treated as an "offline enrolment." However, I was not provided any written document, enrolment record, agreement, or communication at the time of enrolment stating that my enrolment was classified as an offline enrolment.

I have therefore repeatedly requested Intellipaat to provide:

• Evidence showing that my enrolment was classified as an offline enrolment;

• The refund/cancellation terms applicable to such enrolments; and

• Clarification regarding when and how those terms were communicated to me before enrolment and payment.

I have raised this matter through Intellipaat's Support, Escalation, and Grievance channels. I have also repeatedly sought review by the Grievance Officer. However, despite multiple follow-ups, I have not received a satisfactory clarification regarding the applicable refund terms, nor a satisfactory resolution of my refund request.

I am also concerned that the matter has continued to be handled through the Escalation Team, which introduced the "offline enrolment" position, while my requests for review by the Grievance Officer have not resulted in a clear independent review or written response to my concerns.

Claimed Loss: ₹55,000

Desired Outcome: A clear written explanation of the refund/cancellation terms relied upon by Intellipaat, clarification regarding the basis for classifying my enrolment as an offline enrolment, an independent review of my grievance, and reconsideration of my cancellation and refund request, including a refund of the amount paid/disbursed toward the course.