Integrity Admin Group
reviews and complaints

I filed a complaint, it took them 1 week to reply via EMAIL. Not only that the reply was vague, it did not provide any solution. I paid a 4 year warranty coverage supposedly but this is what you'll get. Good luck calling their service assistance. I have called more than 5X on different days, they will put you on hold for more than 45 mins. What a total waste of payment to this company. They don't deserve even a point.

I am deeply disappointed and frustrated by my recent experience with your company. I have been a premium member for quite some time now, diligently fulfilling my end of the bargain by never missing a payment. In return, I had an expectation of receiving prompt and reliable service when I needed it.

Recently, when I filed a claim for a repair, I had every reason to believe it would be covered as per the details outlined in your brochure. However, the reality has been nothing short of a letdown.

The maintenance shop had contacted you promptly with the repair estimate, after which, your company took a staggering 3-4 days just to concoct a response. And what was the response? A flimsy excuse not to fulfill the claim that should have been covered as per your own guidelines.

The handling of this matter has not only wasted my time but has also brought to light the unprofessional behavior and blatant disregard for the customer, which seems to be your modus operandi. It's a real shame to see that my hard-earned money has been invested in a service that doesn't respect or uphold the principles of good customer service or honesty.

Your company's behavior is completely undeserving of even a single star. As a premium member, I was expecting a better, more efficient, and honest service. The situation leaves a bitter taste and a clear message that customer satisfaction is not high on your list of priorities.

If I could give 0 stars I would. This company is unprofessional, and a prime example of how to NOT run a warranty service. For starters, they refused to even pay 50% of the costs to get my A/C fixed (I asked SEVERAL other warranty companies, and told them the exact reason integrity wasn’t paying it in full, they said this was COMPLETELY unacceptable) then to top it off, the Home Warranty department stopped answering my phone calls. I had to call someone from the auto warranty department in order to get help, and she witnessed them purposefully ignoring me!

The definition of integrity is “The quality of being honest and having strong moral principles; moral uprightness”… in that case, this company DESPERATELY needs a name change because their service is unsatisfactory in EVERY aspect

I bought the policy on my car, the first time I tried to make a claim I wasn't over *** miles since I bought the policy. The next it was not covered but they told me my air conditioning would be then they I wasn't sold the policy that covers that. The third time they told the mechanic it was cover he put the part in then they told him I canceled my policy. I called them to see why they told that and they cancel it. Because information they got from carfax. Then they told I had to send a cancelation letter to get a refund. I did that and it took 2 weeks for it applied. THEN THEY SAID I WOULD A REFUND IN 8 TO 12 WEEKS. Then I called after 15 weeks and they told it was not enter properly and it would be another 8 to 12 weeks. To get a refundit takes 28 to 30 weeks.Which is 7 to 8 mos. If they expedited it might be here in 8 weeks. So don't waste you money they don't cover what they and it a real hassle to get a refund.

They were professional in the beginning and for the months that I was supposedly covered. I thought things were well but when I actually had a higher dollar *** to get fixed on the truck they sort of gave me the runaround and once gave me a phone number when they were supposed to be giving me a fax number, and I am now more than a month beyond the service and still have not been reimbursed.I waited a decent amount of time after getting the information finally faxed and was hoping to be reimbursed for now that little over a week I have been calling them every day that I can to try and talk to someone and no one is returning my phone calls. I wish that I didnt just take their word and actually checked to make sure that they were ComplaintsBoard.com accredited. I can honestly say that I cannot recommend anyone to IVG for warranty or anything otherwise. Their customer service and follow up manner does not seem as professional as it was in the beginning.

Integrity Admin Group has an company using website integrity.house. Integrity Admin Group is in violation with the *** CAN-SPAM Act 16 CFR Part 316: 7 Monitor what others are doing on your behalf.Integrity contracts out to Home Protection Group (potentially located in ***) who is in violation with the *** CAN-SPAM Act 16 CFR Part 316: 1 Dont use false or misleading header information. 2 Dont use deceptive subject lines. 3 Identify the message as an ad. 4 Tell recipients where youre located. 5 Tell recipients how to opt out of receiving future email from you. 6 Honor opt-out requests promptly. The two people on the phone have a fake background audio on replay of a call center. They threaten and insult customers with false information about inaccurate financial consequences. If Integrity Administrators, *** is a legit company then they are contracting illicit vendors operating under false pretense.

This company is just what its name represents. I'd moved in with my elderly mom (84) and, upon reviewing her finances and bills, found that she and my recently deceased dad had paid for this valuable plan for years and not used it. Then when I looked at their car repair bills and reviewed the Integrity Plan, I was more upset that they'd paid OUT OF POCKET for thousands of dollars of repairs which were covered under the Integrity plan.I called the Integrity *** and spoke with ***. She was kind enough to listen to our concerns, review my parents numerous receipts and wotk eoth her manager to request a special exception - so that Integrity could honor eligible claims submitted.So many of the elderly with older cars place their trust in advertised repair warranties. I'm thrilled to say that Integrity justified that trust for my family. I give them, and their staff, the highest possible recommendation. Integrity, kindness and honor mean everything...

The transmission in our *** Tahoe went out right before our PCS move from *** to ***. The great news was this extended warranty we purchased was going to cover the transmission. The bad news, a national shortages on the transmission. *** went above and beyond after days turned into weeks with our Tahoe in the shop to help us with a rental car and make sure we would have our Tahoe back in time to PCS. Anyone in the military knows a PCS move is highly stressful. Throw the car issue in on top of that and we were at maximum capacity of life stressors at that point, being that we are a one car family with four BOYS! *** being so quick to reply with emails and phone calls and making sure that the transmission would be to the shop in time really helped alleviate some stress. Especially when the shop said they could not even locate a transmission for us on their own. *** found one! I would recommend this company to anyone who needs to purchase insurance and will continue to use them in the future.

Integrity admin group IS A FRUAD. It is the worst insurance anyone can have. Please stay away from them. The representatives are truly unprofessional. After paying close too $200 a month we started having troubles around the home. When ever we called it was never guaranteed that they will cover. I had an air conditioner problem and they said someone will call to make an appointment to come out and check it. No one ever called and when I did call they claimed there was a ticket made but wasnt sure how long it will take for someone to come check. I wanted to cancel my policy and this is where everything made a turn. The representative was truly rude and did not allow me to cancel my policy. I hanged up and called again the next representative was the same. She sounded sweet in the beginning and I thought she was going to finally give me the help I needed. But she didnt she was the same as the previous representative and wasnt helping to end the policy.. she even told me to hold my breath while complaining.They just want your money. As of now Im still struggling to end my policy. Theyre not there to help, theyre there to scam.

Outstanding help with questions regarding what is covered and excluded for both auto and home warranty contracts. Requested new ID cards and policy info. There was confusion on billing and payments and I got total clarification on the different issues I had from each one of the following customer service representatives. I got the necessary info I was lacking from ***. She looked into my contracts and noticed I was due a discount and it was taken care of and *** spent a long time making sure I understood the policy and how to make claims. He made sure I would get new ID cards and policy info. I was very pleased at the help he extended to me. The two supervisors also reassured me they were there to make sure customers were treated with great service and respect. I have not always had customer satisfaction from representatives from different companies and when I do, I like to have employees recognized when they take time to make sure customers are taken care of with the utmost satisfaction. I am asking you to reward the following four Integrity employees with a bonus for service well performed.*** Gratefully submitted by

THIS IS NOT INSURANCE!IT IS AUTO REAIR PROTECTION SERVICES! READ YOUR CONTRACT!These complaints Im reading are genuinely from individuals who lack the common sense or knowledge to differentiate the two!NOW, on a more positive note I want to State that if you are looking into getting this Service, ASK for ***(supervisor @ one-800- 3zero1- thirteen ninety seven, ext. 812) I was misinformed by the *** dealership and this wonderful gentleman took the time to be 100% honest, break down exactly what youre paying for and get with patients and an open mind and heart to hear you out without trying to upsell or scam. *** saved me from making a big mistake, listening to the dealership and looking on ComplaintsBoard.com to confirm his words were true. If ANYONE is looking to understand the company, *** is your man. Additionally as a side note, AAA and military Discounts wont save you as much as Friends and Family Discount if youre protecting more than one vehicle.A MILLION KUDOS TO ***! Dont waste time talking to the employees, go to the source, the supervisor and you wont be disappointed and he absolutely will not try to force nor push you to join. Just a RARE and great man whom is there to inform and help you make the best choice wether its them or someone else.Again, thank you so so much ***! I will be in contact once I fix my non op VW :)

Purchased the platinum plan for $3,600 for 6 years and 100 thousand miles. I had 20 thousand miles on it at the time. The agent told me they covered bumper to bumper excluding oil change, tires, brake drums, and wipers. At 42 thousand miles a sensor went out for a right side shock that cost $600. I have a $100 deductible. The service agent from the dealership called and they said it wasn't covered. I called and the representative gave me a song and dance that there were around 20 items not covered on my plan which is the best one. I informed him that the sales representative had lied to me about what is and isn't included. He started to raise his voice to me so i let him have it verbally. They also told me i would have 18 payments. After i paid it off i was charged for another month. When i called to ask why the woman representative said there is a down payment fee. When i told her i wasn't informed of that she said i must have forgotten that. Another lie. This company is trash. They initially lied about the policy, then lied when i told them what my initial conversation was with the representative when i bought it. Stay clear from this company. They are liars and thieves. There are many more than 20 things not covered on my platinum plan as he claims. I can't prove my conversation on the phone when i purchased the warranty, but i will be turning them into the ComplaintsBoard.com. Once again, shop around for the best warranty policies. I made a big mistake by not doing so. This company really SUCKS!

I received a phone call from a person that stated he represented Integrity Admin Group. He sounded very professional at first but he kept repeating that another company is a fraud and they have (I can't remember exactly) 50 current lawsuits against them. My thought is now he really is going overboard to sell my a warranty for my used car that I just purchased. He did have a great warranty proposal for my newly purchased vehicle and the price seemed reasonable. At that time he perked my interest so I asked him for some documentation describing this great offer. He then said I would need to place $100 deposit before he could provide any documented information. This, of course, sounded unethical and I told him that doesn't sound right. His response turned from a motivated and confident professional to a frustrated salesman that barked back at me for requesting what most people should do when entering a legal binding contract. After that phone call, I decided to look into IAG on the ComplaintsBoard.com (ComplaintsBoard.com) website. I was surprised to see that a reputable company that rated 4 stars ( based on 44 customer reviews). If IAG does have this policy, I hope they find out that this type of sales pitch is unethical. I also read some of the negative reviews (8 neg reviews) for IAG. One of the responses from those 8 reviews, IAG stated that "We only process third party claims and do NOT sell warranties". I am having a hard time with IAG and do not recommend taking the time to let them sell you anything!

We purchased a home warranty for 36 mo. and paid in full for any future services. On Nov. 2021 we placed a call for our heater, the rep stated a provider would call us back to schedule an appointment within 48hrs. Weeks went by and no one called to service our heater in the winter. We had to get someone else to services it and we submitted the ***. They denied our claim for the *** even though it was done by a license professional (corp. company). We just couldn't go without heat with children in the home. On March 3rd and 4th 2022, we called because our hot water heater would not heat up. Same situation happened. We submitted a claim and this time a provider did come to the house to services our hot water heater. The provider came over and just did a cleaning to the hot water heater. In less than 2wks the hot water heater stops working again. We call back and they give us a different claim # (March 21st, 2022) & stated a provider will call us. March 24th and we still have not heard from a provider. We call back and they apologize stating none of the local providers has taken our claim and that our claim has now been expedited. Today is April 11th 2022 and we still have not had our hot water heater serviced. I called again and the same information was given. The claim has been expedited ("R.O.B." the highest form of expedite), but still no light at the end of this tunnel. We have given this company thousands of dollars and they have not come through with their end of the deal. This is unacceptable. DO NOT DO BUSINESS WITH THIS COMPANY! THE WILL JUST STEAL YOUR MONEY!

Hello at first. I would like to extend my special thanks to my dear *** for assisting me in the process of purchasing the warranty for my two cars. Kindness and made me buy the guarantee from her because it is the best in human history. Such people should be at the top of the pyramid in the field of business and private leadership. *** was patient with me in completing the purchase and sent me all the guarantee papers I needed *** I repeat in my words She is a good, creative girl with a good spirit and very beautiful. This is beautiful words for such a girl. *** The woman is half of society. She can bear the difficulties. She has courage and strength. She also has a delicate sense and kind feelings that cannot be dispensed with.. *** has courage. And strength, as she enjoys a delicate sense and good feelings towards customers, and she is distinguished that such a giant company cannot do without, and that the beauty of a woman is not in the beauty of her body, but in the beauty of her soul that she carries within her. I salute you with all my heart for You are creative and distinguished. Coffee is the woman and the woman is love and love is the woman. Both are sufficient for life and the pleasure of existence. Thank you, thank you, thank you for your efforts in your wonderful work, you wonderful and beautiful human being /////// And the last thing before the conclusion I thank the management of the company that made you one of its wonderful employees. I do not know about the other employees, but *** is at the top of the pyramid in this company. Thank you to everyone who works silently and the success of their work and the satisfaction of their customers in continuing with them. Thank you, ***, and a hearty greeting to you and your soul. My respect Nawwar sheto

I purchased this plan in March 28 2022. My name is Jaznique *** & giving that my dad has the ability to pay for my expenses such as my car if I am told to cancel something that me myself is not paying for, I will. Also, since this company isnt giving me money We are infact paying them you would think doing what the costumer is asking is a simple request? This was far from the truth. I tried to cancel this plan by the procedures contracted in my booklet and when I was asking for further instructions the alleged Manager; who told me his name was (***) verbatim said that I must not have read it, when I said I did he told me its a contract & do I know how contracts work? Why is my intelligence being brought into question by someone who is in the position of slight power? I was then told to call the number that was in the packet. When I muted the call between me and *** I hurried and called the number on the actual cancellation application which was the Omega auto care which is located in *** then informed me that I am actually with Integrity Admin Group and they gave me the number to call. The number given to me was the exact number I was on the phone with speaking to ***. Mr. was not showing integrity or even common decency as someone who literally works in *** It seems that *** is very lax at the establishment & if a costumer says they are confused about something pertaining to the company, you as a Manger should clarify. Instead ***; which I cant stress this enough had verbatim asked me how will I be able to afford a breakdown once its canceled? As if thats any of his business what me or my parents can afford. I did not call for a discount nor did i call for money advice. I called to get the address to send In my cancellation information. *** was pushy, demanding and hurtful and the conversation has spark me to reevaluate my mental health again putting me in a dark place.

You hear about different vehicle warranty story on how they treat customers. But, as a first time customer with *** was not only professional and affordable, the information was clearly explained and truly provided my family a peace of mind since Im widower,mother, and grandmother with only one car. From the first time I had to use my warranty service in November, *** the morning as my daughter was getting ready to take my grandchildrens to school and go to work. I spoke to ***, he is the claim manager. He was able to guide me through the process of getting a repair shop close to my home. He did all of the research in finding a good auto shop. In the process of trying to get my car fix with this repair shop they had to replace the alternator and battery. He took care of the rental that we need to keep our daily routine going. From day one, *** has been there above and beyond in every aspect of getting my car fix. He always got right back to me. Answer every question.Hes honest, awesome , amazing, and patience and his voice is very friendly. His customer service skills is exemplary. He a strong communicator and express his thoughts and ideas clearly and respectfully. He is very extremely knowledgeable on different situation when it come to car service repair. I very much appreciate his support and assistance in getting my car back working. In my conclusion, Im very happy *** was the claim manager that I had communication in solving my car issues. If in the future whenever I need car service again he will be my go to person. Im glad this company has you to assist customer like us when it come to dealing with their car situation.He has a wonderful and beautiful personality .Im normally not a review person, but this review for *** my claim manager had to be done. Just to let your know he is an asset to your company. Thank you , so much for all that you have done.

I took an auto policy with Integrity Admin Group via Warranty on June 1 for 48 months at $3640.00 . I called several times for them to send me coverage booklet and card. They finally sent me via email the booklet and card at a late date.A friend and I were coming home from dinner one evening when the emissions light came on and indicated AC was off. I then noticed the temp indicator was getting extremely hot. I pulled of the road, as it was a very busy intersection (pleasant hill/***). When temp indicator looked like it was comg down I proceeded back onto hwy. Car then started getting very hot again. We began praying that we could get to an Auto Zone across the street. When I told them what was happening they immediately told me the car needed coolant and that I should get it in for repair immediately.So I took it to *** the next day and they told me the water pump was leaking and should be replaced. So I gave consent for them to proceed. I failed to call Integrity Admin before the work began. I'm an 83 widow with severe heart condition and was stressed thinking of the price involved, but it had to be done so I gave consent without calling Integrity Admin first. I just was not even thinking about that due to the circumstances. I did call Integrity Admin but they told me they would not reimburse me because I did not call them prior to repair. I was shocked. I had paid a premiums and now they're refusing. I was stressed out and tried to explain to the woman at Integrity Admin but she was very rude and overtalked me stating the policy says you have to get prior permission. I realize now that was what I should have done and apologized, but she was determined not to care about my circumstances and stress. She kept yelling and wouldn't allow me to talk. I talked to her again today, 9/29 and she was just as rude. i will try to get my money back as they did not comply with their name (Integrity) at all. I just wanted to let people know what they will encounter when dealing with Integrity Admin Group.I'm really sorry I had to deal with this.

First, it took them 8 days to send someone out to look at the repair that was needed. It took another 3 days to get back to us with a denial on our claim. We had been speaking with our mechanic throughout the whole process and knew exactly what repair needed to be done. The report that Integrity sent to us was not at all what our mechanic said. We get completely shut down when we try to talk to claims or someone in management. We offered to get on a three-way call with their claims manager and our mechanic, but they refused.