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1.0 12 Reviews

Instant Gaming Complaints Summary

0 Resolved
12 Unresolved
Our verdict: Engaging with Instant Gaming at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Instant Gaming reviews & complaints 12

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Newest Instant Gaming reviews & complaints

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10:57 am EDT
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Instant Gaming - Fifa 23

Instant Gaming Customer support Complaint Regarding Incorrect Game Code Region Dear Instant Gaming Customer Support, I hope this letter finds you well. I am writing to express my disappointment and frustration regarding a recent purchase I made on your platform. On September 9th 2023.I bought a game code for Fifa 23, Order No. but unfortunately, the...

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9:10 pm EST

Instant Gaming game

I bought this game called xcom enemy unknown and I reedeemed the game and it said that the games was going to my steam account but the game didn't arrive so I waited acouple of days but the game has not shown yet so I checked if I didn't do it correctly and I did but didn't get the game so i want my money back and if I don't I will tell people this is bad severs

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1:25 am EDT

Instant Gaming sims 4

I just bought the sims 4 online with my credit card. The payment was summited along with a picture of my license & I can not download the game ?! I do not understand why I can't find a customer service phone number...! & it says they are 24hrs. They have my card info an everything. So I'm not sure what to do. I want to download the game I BOUGHT.

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Is Instant Gaming legit?

Our verdict: Complaints Board's thorough examination reveals Instant Gaming as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Instant Gaming stands out for its commitment to quality and security. Clients considering Instant Gaming should delve into its customer service record to gauge compatibility with their expectations.

Instant Gaming earns 91% level of Trustworthiness

Perfect Trust Endorsement: Instant Gaming achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Instant Gaming has claimed the domain name for instant-gaming.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Instant-gaming.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Instant-gaming.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Instant Gaming have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Instant Gaming and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Instant Gaming has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Instant Gaming protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
T
11:22 am EDT

Instant Gaming forza horizon 4

Hello, on the 6th of January of this year I bought a Forza Horizon 4 for my son. I made the payment for 73, 89€ and received an e-mail confirming the payment had been processed correctly. Then I received the code and when I try to redeem it, I got an error message informing the code had already been redeemed. Since then, almost 5 months ago now, I have been trying to get somebody from Instant Gaming to help me out. The addressed me to Microsoft. After several e-mails and conversations over the phone, I have managed yesterday to receive a piece of information from Microsoft that I believe it is key to understand that Instant Gaming made a mistake. The user that redeemed my code is somebody different to me! My e-mail is [protected]@hotmail.com. The code they provided me with was 3RKXW-44FMM-K4DF2-RK93K-RVD3Z. I bought it on the 6th of January at 18:49 minutes and the user who redeemed it according to Microsoft was Diogo Santos, and the code was redeemed by this person at 18:56. By the time I tried to redeemed it, it was later than that and the only message I received when trying to redeem it was " this code has already been redeemed".
Please understand my frustation, I paid almost 74€ and have recieved nothing in returned so far. On top I have spent a lot of time and energy tring to solve this problem, and so far noone from Instant Gaming has made any effort to help me. Thanks you in advance for your help. I this point all I want is to have my money back. I am attaching the e-mail from Microsoft where they confirm the code was redeemed by a different user to me.

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DragonFireGT2000
, US
Feb 05, 2022 8:06 am EST

refund please

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3:22 pm EDT
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Instant Gaming mortal kombat 11

I bought the game in the 26/04/2019, and he didn't came with the shao kahn dlc, one of my friends bought the same version in the next day, and another friend of mine bought the same version one day before, me so in the 25/04/2019, and bouth of them had the dlc, when i contact the costumer service, they said It was because i purchased it after the release date after i told them that my frien bought the game after me and still had the dlc the best answer they gave me was that my colegue got lucky.

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9:21 pm EST
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Instant Gaming issue key for sims 4 expansion

The card was charged for purchase but the key received was already used it would not validate. The support ticket opened was basically someone berating me and sending me to EA to retrieve validation of timedate stamp when key was used. EA told me they don't give out that information and we were provided a USED key. Requested refund several times, was told no one could help. Contact your vendor.
We were scammed the funds were stolen and there was no valid game key provided.

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8:04 am EDT

Instant Gaming support service

Their card security procedure have no sense at all, if you want to buy something with, let me give you an example, with your company credit card, you can't, or if you want to buy somethin with a familiars card you cant cause you have to have the exact ID of your credit card. And their tech support cannot, aparentlly, read names from old ID card like, let us said, from your grandmothers, cause its written by hand, and thats to harsh for them

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7:29 am EDT

Instant Gaming bad key received

I buy a key for the Game "the division" and a received a key for the TPS version fo the game, the version to test public server, wich is no longer active. I have been all an afternoon inline with the support, sending all the screenshot they were asking, screenshot of my key, of several page in my uplay Platform, and since this morning, no more new from their support, i didn't not receive a valid key ou a refund.

And since a call is open, i don't even have the possibility to open a new call to their support. very disapointed !

stay away

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5:59 am EST

Instant Gaming Scam alert!

They sold me an used key. That's all.
But the most interesting part of my issue is that after they found out it, they stopped talking to me. I sent numerous emails, only one of them was answered with a bot-generated email stating nothing regarding my problem... That makes me think that this company is a pure scam.
I will never recommend wasting their time and money on this website. They are very unreliable

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Neagoe Alexandru
, US
Feb 19, 2019 9:46 am EST

and was a patch and not the game

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Neagoe Alexandru
, US
Feb 19, 2019 9:46 am EST

Payment accepted
Your order payment has been accepted.

You may consult your order immediately in the My orders section of your client area.

Order summary:
Order number: [protected]
Product: Destiny 2
Amount: 12.52 EUR
Payment method: Hipay-TPP

Get my key

Any questions? Feel free to contact us through the customer support.

Join us on Facebook and Twitter to stay tuned about our news, what happens at IG, and to stay close to us!

Enjoy your game,
The Instant Gaming team

ComplaintsBoard
R
12:31 am EST

Instant Gaming There service are bad there code is wrong and they wont refund and basically scammed me

i bought 3 games with a visa card one of them has a pending status which they want a valid license or such so they also had an option to cancel my order i tried that i took me to the FAQ page and they clearly said you can refund a code before 10 days so that they can know that i didn't use it i bought it yesterday so i want to get my money back and i don't want to buy anything from that site again thanks.

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9:56 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Instant Gaming - Impossible to get refund

I bought football game from the website www.instant-gaming.com. The seller mentioned on the website that within 30 days I could return the order and get money back, but it was big scam. I tried to return my order, coz the game wasn’t what I wanted, but the seller refused. He never explained why, he simply stopped to communicate with me. They are liars and...

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1:22 pm EDT

Instant Gaming I can't stop fake fees

I placed the preorder game from the www.instant-gaming.com. I indicated my card number and waited for any info from the seller, but this jerk started to charge me for nothing. They took money for the game and started to take small sums for nothing. WTF? I wonder if there are people, who had the same thing. Maybe you can advise me how to stop these withdrawals. Please post your ideas and comments. Thanks.

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Blackangelsupra Archange
, US
Nov 12, 2023 11:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Il mon envoyé un code qui lorsque je l'ai acheté avait déjà été utilisé par une autre personne. Cette confirmation à été fait par les services Xbox. J'ai envoyé la preuve que Xbox m'a donné à instant gaming, mais il veule une heure et date que Xbox ne peut pas me remettre par confidentialité des clients

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Kurac21
, US
Oct 21, 2019 7:00 pm EDT

I need reciept for gtaV that i bought on instant gaming, my nickname is : gamer-e9a164
Member since : May 17, 2017

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boughtapollo892
, US
Sep 15, 2019 3:45 pm EDT

well i went to install the game on my pc after buying it and the code says its already in use i did everything they said to do and then i asked to talk to a supervisor and they tell me no really wow

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Shady Gander
, US
Jul 30, 2019 3:17 pm EDT

I purchased this game from them to only get another version of it called Rising Storm and it's only multiplayer. I complained about it and they said they'll get back to me, now it's almost 48 hours and nothing and I can't even contact them again until they get back to me.

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Neagoe Alexandru
, US
Feb 25, 2019 3:09 pm EST

i buy 2 destiny 2 standard edition, was not the game was just a patch for the game i want my money back

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anonymsu
, RO
Nov 10, 2014 4:06 pm EST

yea true

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anonymsu
, RO
Nov 10, 2014 4:06 pm EST

This is true!

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I can't stop fake fees
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