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Indianroots Complaints 9

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A
6:24 am EDT

Indianroots Very bad store!

I blame myself for not reading the reviews! Do not deal with IndianRoots, they are the worst ever.
I have placed an order with them over a month go and never heard anything since. Tried to contact IndianRoots but they did not reply.
But last week I finally received a notification stating that my order was cancelled. I tried to reach them because I of course wanted to ask about when will I get my money back, but they didn't answer!
Now I know that my order was cancelled, but I still have no information about the money. Please, if anyone from IndianRoots sees this contact me as soon as possible!

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2:12 am EDT

Indianroots Horrible scam company!

I made my order a long time ago, back in January and have not received it yet. Indianroots is a total scam and joke, whatever you do, just don't buy anything from them, they are not to be trusted. They take money from hard working people!
After months of waiting I finally received a notification where it was said that my order was no longer available and that I will be given a refund. I contacted them to get more detailed information like when will I get my money and etc., and they didn't even reply! I'm sick of Indianroots and will not buy from them again!

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2:42 am EDT

Indianroots Useless customer service

If you don't live in India then don't order anything from www.indianroots.com! These people are absolutely ridiculous and they cannot deliver anything overseas! I wanted to order some Indian clothing, so I joined this site and to complete my registration I was supposed to have an India phone number! I contacted their support team, but they were super useless! They said that they are international company and etc. Then I told them that I cannot register without an India phone number, and their rep replied something in broken English. He said "Really? India number?". These people are so stupid! They are working for Indianroots company and they don't know anything!

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Is Indianroots Legit?

Indianroots earns a trustworthiness rating of 73%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests Indianroots is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with Indianroots, take the time to review customer feedback and the approach to resolving complaints.

We found clear and detailed contact information for Indianroots. The company provides a physical address, 6 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Indianroots has claimed the domain name for indianroots.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Indianroots.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Indianroots's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • Indianroots.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • We detected that indianroots.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • Indianroots protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Indianroots has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Indianroots. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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5:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Indianroots Undelivered Product

I have made a Prepaid order of two product on 5 November 2015 but till me time one product not delivered. I have contacted Customer care but nobody is picking the call as all the agents are busy all the time. I have sent an email but no response. Now its been more than one month still nothing from them. I have ordered for my own marriage and still nothing get from them and I have sent an email today again but nobody is responding. If somebody is going to respond so please order no is #[protected].

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11:20 pm EST

Indianroots Unethical behavior + been months no update on delivery + won't refund

My orders got cancelled twice after payment was made and I was informed 2 weeks later that products were unavailable ! Then latest order they say is under quality control for more than one and a half month whereas they claim to deliver products within 14 days or ordering and they charge so much for shipping. They claim shipping is free for orders over 50$ but that is not true and they don't mention the reasons anywhere ! when tried emailing them several times since the product is not available why don't you refund, they don't even want to refund ! this is unacceptable ! NEVER ORDERING ANYTHING FROM THIS WEBSITE AGAIN AND WILL ASK EVERYONE ELSE TO BEWARE OF THEIR SCAMS IN FUTURE !

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R
6:32 am EDT

Indianroots Refund Never Received

Hi, My order was placed and cancelled on Sept 7, the Order number being [protected] for which 30 USD was deducted. I have been following up for more then a month and these cheats just apologies every time and Never refund the Amount. I know they are never going to refund this money because they are bunch of Useless People siting and writing to us without even once considering that its MY MONEY and not theirs. Horrible Customer Service, Never ever recommend to anyone .

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6:55 am EDT

Indianroots I need my money back

I ordered Indian dress from the company www.indianroots.in. The size was too large for me. I returned the dress to the seller, but he told me that such size was sold out. I asked to return money back, because I had no time to wait, but the seller told to wait 30 days. After a month, he stopped to reply to my emails. I have no idea what measures to take now. Please, help me.

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8:08 am EST

Indianroots We got wrong order and the seller overcharged me

We bought Indian cloth from the company www.indianroots.com. We received the confirmation email and approximate date of delivery. After that we noticed that they overcharged us and provided completely wrong order. We were shocked, so we immediately contacted the rep, who refused to help and stopped to reply to our complaints. We are disappointed and better don’t buy from them, ‘coz they are scammers and provide bad stuff. Share this info.

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R
4:05 am EST

Indianroots No news about my order

The customer services on the website www.indianroots.com is real scam, so please be aware. I placed order and they charged me almost immediately, but after that I haven’t received any news from them. I waited about a month, but the situation hasn’t been changed. I was furious and wanted to cancel the order and get money back, but the seller simply ignored me. So I couldn’t take any measures now. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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Hemal76
IN
Oct 05, 2016 8:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Indianroots.com website is a piece of crap. It has happened to my order no [protected] with was placed in August 2016. I had ordered 3 kurti's and received just one and that to after several follow up email as they do not pick the phone. Finally when I cancelled the order for the other 2 kurti's they are now not refunding my money back giving reasons.
BEWARE Customers DO NOT BUY from INDIANROOTS.COM

S
S
Shruti Jayaraman
US
Jan 27, 2016 9:53 am EST

I had placed an order on this website 20 days back and I am yet to receive my item. When i contacted their customer support team, the person actually told me that he needed 3 days to tell me the status of my order! Don't waste your time on this ladies; there are much better online shopping websites around.

A
A
abroquah
uluhak, CA
Jul 18, 2015 8:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Be aware of this Indianroot, it's a scam company. They advertise Indian jewelries online but when you order they send you part of your order and keep the most expensive one they sold you. This is a cheating or scam company. Be aware of Indian them. When you contact them they never respond. I ordered $244 USA value of jewelries, they sent only 2 items-$100 USA- They only time they try to connect with you is when you go on their website and they think you want to do some shopping; They will pop up and ask how they can assist you. When you bring up your order issue they keep acting like they don't know anything bout it, then promise to mil your items within 3 days. They don't do anything. It's scam company be aware.

G
G
ganesh5884
IN
May 25, 2015 1:40 am EDT

Indianroots really cheating customers.As i have ordered the product 90 days back and i have desperately follow up with company, Please find the appended evident mails where there is no proper answer from the company itself

---------- Forwarded message ----------
From: IndianRootsCustomerCare
Date: Mon, May 25, 2015 at 11:31 AM
Subject: RE: Fwd:cheating customers--- Order Number [protected] - Indianroots CRM:0046277
To: GANESH

Namaskar Ganesh,

Greetings from Indianroots!

We sincerely regret the delay in processing of the refund.

We already have initiated the refund and as per the confirmation from the concerned team, it will be in processed in next 3 to 4 business days.

Once the refund is done, we will send the confirmation email.

We regret this inconvenience and sincerely request you to consider the situation.

For any further assistance you may either call us on +[protected] or email us at care@indianroots.com.

Warm Regards,

Biplab - Indianroots Customer Care​​​​

------------------- Original Message -------------------
From: GANESH
Received: 5/25/2015 9:50 AM
To: Care Indianroots; IndianRootsCustomerCare

Subject: Fwd:cheating customers--- Order Number [protected] - Indianroots CRM:0046277

Today is 7th business day.kindly confirm the credit status. As per the below mail you need to credit the amount today.

Dont enjoy with customers money and dont try to cheat customers.I have not seen like you people which were cancel order after 90 days.

If you hold 100 customers of like this minimum of 600rs order worth it will come around 60, 000 on daily basis multplied with 300 business days which wil come around 1.8 crs.

superb starategy of india roots.

keep cheat the customers openly and thanks to regulator to given licence to you.

---------- Forwarded message ----------
From: "IndianRootsCustomerCare"
Date: 16 May 2015 18:28
Subject: Order Number [protected] - Indianroots CRM:0046277
To: "GANESH"
Cc:

Namaskar Ganesh,

Greetings from Indianroots!

We sincerely apologize if we gave you a reason to be upset with our services. However, this is just an exception that due to some unforeseen circumstances, we are unable to procure your products within the committed timelines.

As per your request, the 'Multicoloured Kundan Embellished Papier Mache Hanging Photo Frame' and 'Pink & Green Kundan Embellished Flower Petal Shaped Papier Mache Hanging Photo Frame', have been cancelled from your order number [protected].

We have initiated refund for the same which may take upto 7 business days. Once the refund is done, we will send you a confirmation e-mail.

Any apology at this time may not be sufficient and your emotions are truly understood. As an organization, we are deeply saddened by such incidents and we will ensure that this stays as an unfortunate exception in all our future associations.

Please give us one more chance to delight you.

For any further assistance you may either call us on +[protected] or email us at care@indianroots.com.

Warm Regards,
Divye - Indianroots Customer Care
------------------- Original Message -------------------
From: GANESH
Received: 5/16/2015 2:14 PM
To: Care Indianroots; IndianRootsCustomerCare
Subject: Cheating customers ---Fwd: RE: Re: Order number [protected] - Indianroots! CRM:0055988

Nitin,

its not slight delay my dear which was almost past 90days, if its not your control then how do u promote all your products .

Its shows clearly showing cheating of customers only.Any company will hold the product up to 90days with out any revert.

i require my funds back with interest.u r not in the position to deliver product with exact time.

---------- Forwarded message ----------
From: "IndianRootsCustomerCare"
Date: 15 May 2015 11:20
Subject: RE: Re: Order number [protected] - Indianroots! CRM:0055988
To: "GANESH"
Cc:

Namaskar Ganesh,

Greetings from Indianroots!

We are sorry if we gave you a reason to be upset with our services.

At times during the process of procuring the beautiful products for our customers, we face situations way beyond our control that lead to slight delay in deliveries.

We are doing our best to procure and ship your order at the earliest. We shall keep you posted on your order status. Once the order has been dispatched, we will email you the Airway Bill Number (Tracking Number), along with the website link of the courier company.

Your support and patience are highly appreciated in this regard.

For any further assistance you may either call us on +[protected] or email us at care@indianroots.com.

Warm Regards,
Nitin - Indianroots Customer Care

------------------- Original Message -------------------
From: GANESH
Received: 5/15/2015 9:36 AM
To: Care Indianroots; IndianRootsCustomerCare
Subject: Re: Order number [protected] - Indianroots! CRM:0055988

Do you have any sense to asking time this much of time..how many days you people will take.pls find the below appemded mails for asking time.

There is no sense to asking time, if the customer is not followup definetly you and your company enjoy the money of customers.For testing purpose only i have ordered a small product.

You and your company cheating customers and openly enjoying the customers money.

If the product is not available immediatly you need to refund the fund to the customers but your company neither dispatch the product nor refund the amount.Have you think customers are fools.

I dont have patience to wait i will put a cheating case on you if you not received the product immediatly.

The same will reflect on social media also, dont play with customers.

Inform to your management or else your happiness will be screwes up.I have followup mails from a long time which would be evident.

Everything will goes to social and public media.

At any cost i require my product waited soo much of time..there is no patience.

On 15 May 2015 00:40, "IndianRootsCustomerCare" wrote:
Namaskar Ganesh,

Greetings from Indianroots!

We apologize if we have given you any reason to upset with our services.

We understand we have delayed your beautiful products for long now, however, we would like to assure you, we are trying our best to procure the products on priority for you.

As per the update received by the brand, the Multicoloured Kundan Embellished Papier Mache Hanging Photo Frame and Pink & Green Kundan Embellished Flower Petal Shaped Papier Mache Hanging Photo Frame are expected to receive within a week's time. Once we receive these products, we shall dispatch it post quality check.

Once the shipment has been handed over to our courier partner, we will email you the Airway Bill Number (Tracking Number), along with the website link of the courier company.

Your patience and co-operation is highly appreciated

For any further assistance you may call us at +[protected] or email us at care@indianroots.com.

Warm Regards,

Purabi - Indianroots Customer Care

------------------- Original Message -------------------
From: GANESH
Received: 5/14/2015 6:42 PM
To: Care Indianroots; IndianRootsCustomerCare
Subject: RE: Cheeting customers openly--- worest services RE: Re: Indianroots.com: New Order # [protected] CRM:0060027

iam feeling very much shy to communicate with you people.Iam sure that you are cheating the customers with unavailable products.

How much time i need to wait, i asked return back the amount with interest or else i will definetly screwup your happiness.

If iam not getting the product or cash with in 2days, definetly you will not guess what will happens.

On 29 Apr 2015 11:31, "IndianRootsCustomerCare" wrote:
Namaskar Ganesh,

Greetings from Indianroots!

We know your are eagerly waiting for your Multicoloured Kundan Embellished Papier Mache Hanging Photo Frame and Pink & Green Kundan Embellished Flower Petal Shaped Papier Mache Hanging Photo Frame that you have ordered against your order number [protected]. Please accept our sincere apology for the inconvenience cause to you due to the delay in dispatch of the products.

At times during the process of procuring the beautiful products for our customers, we face situations way beyond our control that lead to delay in procuring the products.

We understand we have delayed your beautiful products for long now. However, please be assured we are trying our utmost to get the products procured and dispatched at the earliest. As per the latest confirmation received from our concerned team, your above mentioned products are expected to reach us by the end of this week. We will get the same shipped for you post a quality check.

Once your order is dispatched, we will email you the Airway Bill Number (Tracking Number), along with the website link of the courier company.

We sincerely request you to consider the situation. Your patience and understanding is appreciated in this regard.

For any further assistance you may either call us on +[protected] or email us at care@indianroots.com.

Warm Regards,
Amit - Indianroots Customer Care

------------------- Original Message -------------------
From: GANESH
Received: 4/29/2015 10:05 AM
To: Care Indianroots; IndianRootsCustomerCare
Subject: RE: worest services RE: Re: Indianroots.com: New Order # [protected] CRM:0060027

what happened about this order?

pls returned the funds with interest!

On 4 Apr 2015 23:58, "ganesh swaminathan" wrote:
dear indian roots

I think what ever u have communicated in the mail which was the product will dispatch in 5-7business days.its already over.

i will not wait more than these days.pls confirm me the dispatch details on priority basis.

On 25 Mar 2015 15:49, "IndianRootsCustomerCare" wrote:
Namaskar Ganesh,

Greetings from Indianroots!

We deeply regret the inconvenience caused to you for the delay in dispatch of the order number [protected].

The products which you have ordered with us are expected to receive in next 5-7 business days. However, please be rest assured we are trying our utmost to get the products procured at the earliest and ship the same, post quality check.

Once the shipment has been handed over to our courier partner, we will email you the Airway Bill Number (Tracking Number), along with the website link of the courier company.

Your patience and co-operation is highly appreciated

For any further assistance you may call us at +[protected] or email us at care@indianroots.com.

Warm Regards,

Purabi - Indianroots Customer Care

------------------- Original Message -------------------
From: GANESH
Received: 3/24/2015 6:05 PM
To: Care Indianroots; IndianRootsCustomerCare
Cc: consumerforum.facebook@gmail.com; GANESH.SWAMINATHAN@rcap.co.in; grievance.redressal@consumercourt.com
Subject: worest services RE: Re: Indianroots.com: New Order # [protected] CRM:0060027

dear team

i ordered this product a longback on 26/02/2015.which is almost past one month.

As promised by your end it has to received maximum of 14days.

There is no revert on this issue even several remainders from my end.

As of now iam requesting you but i want to know when should i get this product with stipulated date and time from my end.

As a customer its my right to ask.you need to answer for this transaction on priority basis.

Thanks®ards
Ganesh.s
[protected]

On 20 Mar 2015 14:45, "IndianRootsCustomerCare" wrote:
>
> Namaskar Ganesh,
>
> Greetings from Indianroots!
>
> We understand we have delayed your beautiful products for long now, however, we would like to assure you, we are trying our best to procure the products on priority for you.
>
> The products which you have ordered with us are expected to receive in next 5-7 business days from our barnd. Once we receive it, we shall dispatch the order, post quality check.
>
> Once the shipment has been handed over to our courier partner, we will email you the Airway Bill Number (Tracking Number), along with the website link of the courier company.
>
> For any further assistance you may call us at +[protected] or email us at care@indianroots.com.
>
> Warm Regards,
>
> Purabi - Indianroots Customer Care
>
>
>
>
>
>
> ------------------- Original Message -------------------
> From: GANESH
> Received: 3/20/2015 2:07 PM
> To: Care Indianroots; IndianRootsCustomerCare
> Subject: RE: Re: Indianroots.com: New Order # [protected] CRM:0060027
>
>
>
> dear team
>
> kindly confirm the date of receiving of this product.
>
> On 18 Mar 2015 16:36, "IndianRootsCustomerCare" wrote:
>>
>> Namaskar Ganesh,
>>
>> Greetings from Indianroots!
>>
>> We apologize for delay in dispatch of your order number [protected].
>>
>> At times during the process of procuring the beautiful products for our customers, we face situations way beyond our control that lead to slight delay in deliveries.
>>
>> We are expecting the products in 4-5 business days, as per the brand's commitment. We will dispatch your order shipment post a quality check and shall keep you posted.
>>
>> Your patience is highly appreciated in this regard.
>>
>> For any further assistance you may either call us on +[protected] or email us at care@indianroots.com.
>>
>> Warm Regards,
>> Aftab - Indianroots Customer Care
>> ------------------- Original Message -------------------
>> From: GANESH
>> Received: 3/18/2015 2:54 PM
>> To: Care Indianroots; IndianRootsCustomerCare
>> Cc: orders@indianroots.com
>> Subject: Re: Indianroots.com: New Order # [protected]
>>
>> Dear indian roots
>>
>> As you have taken too much of time for dispatch.
>>
>> Till date i have not received.kindly know when should i get ordered product.
>>
>> Thanks®ards
>> Ganesh.s
>> [protected]
>>
>> On 26 Feb 2015 18:28, "INDIANROOTS" wrote:
>>>
>>> Hi GANESH,
>>> YOUR ORDER HAS
>>> BEEN SUCCESSFUL
>>>
>>> We`re sending you a copy of your order in this email.Please note that the charge on the credit card or account statement will appear as Rs 560
>>>
>>> If you have any questions about your order, you can contact us on care@indianroots.com.
>>>
>>> Order Number: [protected]
>>>
>>> Total Amount: Rs 560
>>>
>>> Order #[protected] - Processing
>>>
>>> Shipping Address
>>>
>>> GANESH SWAMINATHAN
>>> RELIANCE MUTUALFUNDS, DNO 20-1-200/A
>>> 1ST FLOOR TIRUMALABYE PASS ROAD, KORLAGUNTA
>>> TIRUPATHI, ANDHRAPRADESH, 5170501
>>> India
>>> T: [protected]
>>>
>>> Billing Address
>>>
>>> GANESH SWAMINATHAN
>>> RELIANCE MUTUALFUNDS, DNO 20-1-200/A
>>> 1ST FLOOR TIRUMALABYE PASS ROAD, KORLAGUNTA
>>> TIRUPATHI, ANDHRAPRADESH, 5170501
>>> India
>>> T: [protected]
>>>
>>> Given below are your order details.
>>>
>>> Order Number
>>>
>>> [protected]
>>>
>>> No. of Items
>>>
>>> 2
>>>
>>> Order Date
>>>
>>> [protected]:56:58
>>>
>>> Billing Amount
>>>
>>> Rs 460
>>>
>>> Payment Mode
>>>
>>> Debit Card / Net Banking
>>>
>>> Discount
>>>
>>> Rs 0
>>>
>>> Items Ordered
>>> Product
>>> Information
>>> Price
>>> Estimated Shipping Time
>>> Quantity
>>> Subtotal
>>> Multicoloured Kundan Embellished Papier Mache Hanging Photo Frame
>>> Rs 220
>>> 14 Days
>>> 1
>>> Rs 220
>>> Pink & Green Kundan Embellished Flower Petal Shaped Papier Mache Hanging Photo Frame
>>> Rs 240
>>> 14 Days
>>> 1
>>> Rs 240
>>> Total
>>> Rs 460
>>>
>>> 2
>>> Rs 460
>>> Subtotal
>>> Rs 460
>>> Shipping & Handling
>>> Rs 100
>>> Grand Total
>>> Rs 560
>>>
>>>
>>> Entire order will be shipped within 14 days. In case you would like us to send partial shipments, please contact care@indianroots.com or call us at
>>>
>>> Canada +[protected], USA +[protected] (Toll Free), UK +[protected], Australia +[protected], India +[protected]

S
S
swats03
CN
Feb 17, 2015 3:28 am EST

i ordered from indianroots twice, once the order got cancelled due to non-availability of dresses which i ordered.
Second time, i ordered two months back - 1 dress & earring.
I received the earring in broken condition, which was worth Rs. 500/-
& the dress was never received.
& after 2 months they say we need to cancel the order...What sort of service & cheating is that. What about the money spent two months back, will they refund the amount with interest. The IT Dept / Consumer Court should take appropriate action against Indianroots, so that they dont cheat customers further.
Pls ban the website. I think they only have to offer apologies & cheat to customers !

PLS DO NOT BUY ANYTHING FROM THIS SITE.

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Overview of Indianroots complaint handling

Indianroots reviews first appeared on Complaints Board on Nov 21, 2014. The latest review Very bad store! was posted on May 31, 2017. Indianroots has an average consumer rating of 1 stars from 9 reviews. Indianroots has resolved 0 complaints.
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  1. Indianroots Contacts

  2. Indianroots phone numbers
    +1 (855) 436-0743
    +1 (855) 436-0743
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    USA
    +1 (514) 400-9140
    +1 (514) 400-9140
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    Canada
    +44 162 489 1405
    +44 162 489 1405
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    UK
    +61 28 520 3366
    +61 28 520 3366
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    Australia
    +91 124 456 1850
    +91 124 456 1850
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    India
    +91 8826 1923 93
    +91 8826 1923 93
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    Whatsapp
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  3. Indianroots emails
  4. Indianroots address
    408, Iris Tech Park, 4th Floor Sector 48, Sohna Road Haryana, Gurgaon, 122001, India
  5. Indianroots social media
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