In The Company of Dogs review: damaged sweatshirt ( 1 comment)

On 11.27.13 purchased a long sleeve top and hoodie sweatshirt . The hoodie arrived damaged with a hole in the front. I contacted customer service on 12.5.13 and was asked if I wanted a refund or replacement., I want a replacement. I was told it was being sent. On 12.20.13 called again to find out where replacement was. I was told on back order til 1.4.14 called again around the 1.6.14 still no sweatshirt. Called again and was told a supervisor would get back to me. NO response. I called again on 1.18.14 told them I wanted a straight answer CSR said item was still on back order and I should expect to receive my item in 3 weeks. I told her I went on her website and it states item DA1352 is in stock! I also stated I would be filing a complaint with the BBB. She hung up
I then filed a complaint with the BBB. I am disgusted that this company lied about a $40.00 sweatshirt . consumers need to be aware of the horrible customer service