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IGXE
reviews & complaints

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27 complaints
9 resolved 18 unresolved
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T
3:07 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

IGXE - FFX PowerLevel

Order for powerleveling was finally completed, but the description on the website was unclear. Customer service "promised" multiple times to respond with clarification, but no one was available to help me with my specific questions at that time. No one ever responded. From what I can see, IGXE has 2 main problems...sub-par customer service and a lack of professionalism. I'm not sure I should have expected either from this type of company. Since my order was finally completed, I guess I shouldn't complain but the process will make me think twice about using IGXE in the future. I will more than likely use a different service in the future... While they have assured me the order is complete, I am not completely sure what I ordered. Because of my ignorance, I was overcharged for the service.

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comment
T
Nov 06, 2009 1:33 am

Each company are constantly improving their services, the same of IGXE, and I search IGXE on google, and felt pretty good of it ...

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R
3:36 am

IGXE - delay

I ordered 1000 wow gold 6 days ago in IGXE.com. The only information I recieved about them at all, was the email from paypal saying the transaction was completed. There is no place stating that you need to "verify" your paypal account for the order to be processed.

Which raises even more questions. Why in the world do I need to tell you my paypal account for you to verify that I bought it. I am fairly well versed in the ins and outs of paypal, and this seem ludicrous. I did my homework before purchasing and found that there were thousands(literally) of complaints against gogoer, so I took a gamble and purchased the smallest amount possible. I also purchased a larger amount from another site, because they received much better reviews than Gogoer did. The other site took 2 and a half days to deliver, but I received very good customer service throughout the entire process. And when they could not make the delivery in the stated time frame (Click a button on their site telling them you will be online, and they will deliver within the hour) they notify you that they will be unable to, and you then repeat the process the next time you will be online for an hour. In essence, you chose when you want to wait for delivery.

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3 comments
M
May 26, 2010 4:16 am

Just wanted to email you and let you know how pleased I am with your service I know as a customer service rep myself how important it is to have feedback and I can safely say I have nothing bad to say about your service.
Your customer service rep's and power levelling service have been outstanding everyone I spoke to through out the process was very helpful and the timescale of the order was spot on from what you advertised on your website just want to say keep up the good work and you have one very happy customer who will defo be back for more of your services!
Very best regards

N
Nov 03, 2009 11:01 pm

Which website can provide us a safe and good service? The ones I placed order before, always have these and those problems, delivery delay, uncomplete delivery, and like this verification! I had to worried about so many problems when I just want buy some gold! garbage! I want to change to IGXE, but see the complaint here! The only way I can do is never buy since now! But how can I play!

M
Nov 03, 2009 9:26 pm

Yep, after i placed the order, they called me to confirm my order by asking my paypal address and the order information. I was upset at first but there seems to be nothing wrong so far. Maybe it's just a way to avoid online frudulence.

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D
10:33 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

These people are the BIGGEST liars you can come up with. They promise and promise and never deliver. They state they will PL your account by X date...2 to 3 times longer and you are lucky if they have started. Gold...you MAY get it, if you threaten to charge back your cc. STAY AWAY from these liars.

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J
1:00 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I place an order of Powerleveling service from IGXE, and I was lucky enough to at least get my account temporarily suspended by Blizzard who reset my pass and let me reclaim it, but it was suspended due to use of third-party tools (that's bots.) which is against IGXE "policy". When I confronted them with this they didn't refund.

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N
12:25 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

i went to web site to buy WOW gold. Recievied phone call and e-mail but no gold was deliviered to game site.and someone called me "suck" in the chat.

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J
8:34 pm

IGXE - I lost my order

my order was placed on 12/05/08, it is 28/07/08 now. i am still waiting for my purchase, this company will not give me a refund and tell me i have to wait even longer if i want the item i purchased. this is the worst customer service i have ever dealt with, i cannot get in contact with the manager or head of the company and the customer service reps will not put through a refund. I WILL NEVER USE THIS SITE AGAIN AND RECOMMEND THAT NO ONE ELSE DOES EITHER.

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2 comments
S
Apr 09, 2013 7:07 am

IGXE is a big company, they have different department, the customer service rep haven't the right to cancle the order but if you wanna cancle the order they will help you to proceed, but their manager will ask them to contact you again because they wanna keep you as a valued customer. If they don't have the item you purchased they will offer you the voucher, gold or coupon instead, you can use the voucher and coupon place orders again and will get good discount. even though they are not perfect, they are good game trade company.

B
Aug 12, 2008 6:46 pm

Hey sorry that you guys had trouble...

In the future if you are checking for virtual currency vendors to try to avoid getting scammed check out this site that I found:

http://www.GameRates.com

It lists full consumer-reports-like vendor reviews of all of the top vendors, and has a pretty sweet price matching feature along with some graphs. That way you can find the cheapest prices along with the best customer service for all the major MMO's. I've had great gold purchasing experiences since I started using it.

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J
2:39 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It has been 2 weeks since my order and i haven't got anything from IGXE and now i can't even get to the web site. I guess i am out $880. Don't trust them.

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