The complaint has been investigated and
resolved to the customer's satisfactionResolved IGS — fraud, unkept promises, etc!
resolved to the customer's satisfaction
Where to begin? We were doing a refinance on our home. We, too, lost our 4.875 through no fault of our own, without warning, and were given a 5.25, take it or leave it. Long story as to the internal complications which they finally revealed. We moved forward, but with ongoing extensive delays and change in staffing, with many people being fired and replaced, having to start from scratch with underwriting. Even after signing, just before we were supposed to fund, they required further documentation on a matter, which should have come up months prior. Again, more promises that once they had that document, they could fund within 5 days. Again, I called, emailed, and did all due diligence that I could as I had in the past. Was told "almost there" only to find out that their warehouse is no longer funding loans and that there was nothing they could do. All phone lines from the numerous staff I've spoken to are discontinued, go to voice mail, even no pick up from a receptionist. So much for a $995 refi - doubt I'm getting that back along with the money spent on worthless appraisals and time and energy and sacrifice spent with nearly 5 months of waiting. I am livid.