Icon Health & Fitness Customer Service

ICON Health & Fitness, Inc.

1500 South 1000 West
United States - 84321

Customer Support Phone Numbers

1800 993 770(Australia) 1 0
1800 681 9542(Mexico) 1 0
+1 877 993 7999(United States, Customer Service) 1 0
+1 877 660 1174(United States, Parts & Service Sales) 1 0
+1 888 308 9620(United States, Sales) 1 0
+1 888 936 4266(Canada) 1 0
+44 192 484 7724(United Kingdom) 1 0
+353 539 236 102(Ireland) 1 0
+32 80 058 095(Belgium) 1 0
+33 139 101 400(France) 1 0
+49 800 589 0988(Germany) 1 0
+36 40 200 860(Hungary) 1 0
+39 848 350 028(Italy) 1 0
+48 800 331 1392(Poland) 1 0
+351 808 203 301(Portugal) 1 0
+40 212 046 987(Romania) 1 0
+7 495 213 0384(Russia) 1 0
+34 901 900 131(Spain) 1 0
+86 216 327 6535(China) 1 0
+55 113 628 8881(Brazil) 1 0

Icon Health & Fitness Complaints & Reviews

ICON Fitness / nordic track grand tour

Jun 08, 2019

I paid for assembly in my apartment, but the bike was never fitted to me and one of the knobs is so tight that I cannot adjust it. The tension is too high for the bike, and rather than send someone to fix it, I was referred to You Tube videos to make my own adjustments. I have finally...

Icon Health And Fitness / proform smart pro 2000 - return not picked up - payment due - no refund - long hold times - no answer on pick up

Jan 29, 2019

I ordered a Proform Smart Pro 2000 on 12/26/2018. Due to the size and weight of the item, I added the option of delivery and assembly. I decided to take advantage of the 0% financing for 18 months. After the installers finished on 01/10/2019, the unit didn't power on. They stated I had the...

ICON Fitness / proform 550 r rower machine broken from the start

Apr 08, 2016

ICON FitnessOne of the worst companies I have ever had the displeasure of working with!!! My wife bought me this proform 550 r rower on I used it for 2:13 and it started grinding. Contacted customer service, and started an e-mail conversation with a representative. He kept talking to me...

ICON Health " Fitness / Nordictrack spacesaver se7i

Feb 23, 2016

On NordicTrack's site for this machine they have a video of a woman taking the machine out and putting it away herself… Well that’s a LIE!!! I ordered this machine specifically for a small apartment so that I could take it out of my closet to work out on while my family sleeps in the...

ICON Fitness / bad service and parts


I could relate my experience about the quality of their products and how they say that if I return obviously defective merchandise (an elliptical track wheel that was not cut round) they will charge me shipping both ways plus a 15% restocking fee. A restocking fee for defective equipment...

Icon Health & Fitness / Don't be surprised if you cant get a provider to repair or maintain your machine


I have been a field technician for over 3 years now. ICON/UTS utilizes independent contractors to provide warranty and non-warranty service. It provides a very excellent income and the freedom of being your own Boss. I terminated income with a fortune 500 company to delight in thi...

ICON Fitness / stay away


We made an exercise room for Christmas, bought on 12/23/11 a Nordic Track treadmill. The treadmill broke at the begining of March. After two months of using it, I was still within the 90 days of my return with Sears. However, I tried do the "right" thing and work with ICON and my...

Icon Health And Fitness / Sold me a treadmill that doesn't work


I recently purchased a Proform treadmill in Jan. It was delivered in Feb, and after using it once, it would not turn on. I called Proform and they arranged a technician to come and fix it. He ordered parts. I waited another two weeks, and it shutdown after 1 use. I again called Proform and...

Icon Health And Fitness / Delivered to the wrong address - lost sale b/c of Awful Customer Service!


We bought a machine from ICon Fitness and waited for delivery, only to find they delivered it the wrong person, wrong city, wrong everything. Mistakes happen - I was understanding. However, after discovering their mistake, I couldn't believe the lack of help given to me from their...

Icon Health And Fitness / Broken with no service


My ACT Elliptical broke after less than 100 days. Serviceman showed up at my house with his 5yr old daughter two weeks later. Reports the repair is major and I should request an exchange. Several calls to ICON Health and Fitness results in nothing but pass the buck and broken committment...

Icon Health And Fitness / TECHNICIANS NOT PAID


I have been a field technician for over 3 years now. ICON/UTS utilizes independent contractors to provide warranty and non-warranty service. It provides a very good income and the freedom of being your own Boss. I terminated income with a fortune 500 company to enjoy this freedom. They are...

Icon Health And Fitness / Charged $25 to register equipment


I plan never to buy from ICON again. In January 2010 I bought a five fitness machines for a home gym. Two of the items were made by Icon, a Freemotion f5.6 Strider & Freemotion TT30 treadmill. I used the strider for the first time in May and noticed that it was not operating correctly. I...

ICON Fitness / poor quality


A year ago, after many breakdowns, my elliptical machine was suppose to be repaired. After starting the workout program the leg arm of the machine shot through the front of the machine, and I fell to the ground and was injured. My wedding had to be postponed, lots of medicle bills, and a...

Icon Health & Fitness / Service sucks


I've been getting nothing but rhetoric from NodricTrack/Icon Health. I have a Viewpoint 2800 treadmill that I bought directly from them, which at the time was listed on their website as having a lifetime warranty on the frame. Now, about 3 years later, my frame cracks, I call customer...

Icon Health & Fitness / Defective Elliptical Trainers


My issue with the Icon Health Rider Elliptical trainer began the first time I used it. This was about a week after it was delivered and assembled in my home and about 2 weeks after the actual purchase. The problem was with the heart rate monitor and the LCD screen on the console. Neither...

Icon Health And Fitness / Bad quality product


I purchased a Nordic Track Treadmill from Sears in April of 2008 - total cost was about $1100, which included a 3 year comprehensive warranty. Less than 2 years later: the belt has ripped, the belt tension adjusters have fallen off, the latch to hold the treadmill up when not in use ha...

Icon Health & Fitness / Fraud


We purchased a ProForm Recoil Home Gym. The retailer that we purchased it from is out of business. We did not receive the workout DVD that comes with this and had made several attempts at obtaining this. My husband and I have called 10 different phone numbers for this company and were on...

Icon Health And Fitness / Terrible customer service


I bought a treadmill and it had missing parts. When I called their customer service, I was sent on a tour of every single department in the company. Finally, I was put on hold for 45 minutes before I could talk to a person. When I talked them, their computer did not have any details of the...

ICON Fitness / illegal use of credit card


I purchased a Nordic Track ACT elliptical on-line, October 26, 2009, through the USA for $899.00 with FREE shipping because I was paying in full and not financing the payments. It was clear I would be billed at the current exchange rate (which btw was $1.08) There is a customer review on...

Icon Health & Fitness / parts not shipping


I order a part from them and after working with them for 8 weeks now I still have not received the part. At first the part was on back order. Then I was told the part was in there warehouse. At last call the part was in there warehouse for 3 weeks now. They told me there was nothing they...

Icon Health & Fitness / Awful experience


We placed an order for Nordic Track Treadmill #A2350. As you can see we were shipped a Pro-Form 5.5 Cross Trainer, which is being discontinued. Our experience with Nordic Track was a horrible experience, starting with the missing bracket, key to start a machine and ripped manual. Talking...

Icon Health & Fitness / No reply. No calls. No fax.


Below is not even an explanation. It’s the actual email conversation I had with Icon. After sending my last response, I sent another email to confirm the information. No reply. No calls. No fax. Again, I sent another to confirm that they’re going to send the correct ones a...