iFIT Health & Fitness

On nordictrack's site for this machine they have a video of a woman taking the machine out and putting it away herself… well that’s a lie! I ordered this machine specifically for a small apartment so that I could take it out of my closet to work out on while my family sleeps in the early morning hours and to put it away afterwards. I did extensive researched to make sure this machine would work for me and my space. Well once I received the machine the manual states that it takes two people to put the machine down and to lift if up to put it away and that each person needs to be able to lift 100 lbs. As seen in the video with the woman, she effortlessly handles the machine. Nowhere on their site does it state that two people are needed to lift it and that they also need to be able to lift 100 lbs. The machine also sways in the front and doesn’t feel very sturdy while working out. When I called nordictrack/iconfitnes within the “30-day money back guarantee” they didn’t care a bit about how unsatisfied I was with the machine and wanted to charge me 1/3 of what I paid for it to return it. After 5.5 hours on the phone where they tried to give me the run around, I finally demanded a refund which they wouldn’t even consider giving me; then I sent them to their site on the very page with the machine and referenced the misleading video. They reluctantly agreed to give me a full refund and said they would send me a new box to ship it back in, but never did. Thankfully I had saved the original box and shipped it back to them and they received over 2 weeks ago and I still haven’t received my refund or a return email or phone call back from them. I will never buy a product from them ever again thanks to their misleading marketing and terrible customer service!

The customer service at UTS is the worst I have ever experienced...even worse than the airlines. They put you on hold, stating call volumes are high and it doesn't matter what time you call. Recommend you don't purchase any equipment manufactured by ICON like Nordictrack, Proform, Healthrider...because you'll be subject to working with this miserable company, UTS.