The complaint has been investigated and
resolved to the customer's satisfactionResolved Ibuyfireplaceparts.com — Long delivery, poor customer service
resolved to the customer's satisfaction
I have used iBuyFireplaceParts.com twice to buy repair parts for my fireplace gas logs. The first time I used them the parts took approximately 8 weeks for delivery. For this second order I am now at 7 weeks and still waiting. On the first order their customer service could only tell me that the part was a direct shipment from the manufacturer and could not provide any information on estimated ship date or delays. On my second order they have not responded to my emaial. When I called I was told the person that could check on the order was away from their desk and would call back - no suprise that I haven't heard back from them. On the positive side they are very quick to charge the parts to your credit card...
The complaint has been investigated and resolved to the customer's satisfaction.